Customer Terms
If you have any queries regarding the below, please contact legal@exponential-e.com
General Terms
Service Document for Connectivity Services v4.2
- Main Body
- Schedule A: Smart Wires Service
- Schedule B: Cloud Connect Exchange Service
- Schedule C: SSL VPN Service
- Schedule D: Voice Connect Service
- Schedule E: PSTN Service
- Schedule F: Off-Net Circuits
- Schedule G: Managed LAN and WiFi Service
- Schedule H: HSCN Connect
- Schedule I: Direct Internet Access Service
- Schedule J: Reporting Service
- Schedule K: Multi-Factor Authentication Licences
- Schedule L: Smart Wires Unlimited Service
- Schedule M: SD-WAN Service
- Schedule N: Secure Access Service Edge (SASE) Service
- Schedule O: Domain Names Service
- Schedule P: Global Managed Low Earth Orbit (LEO) Services
Service Document for Voice Services v5.2
- Main Body
- Schedule A: SIP Trunking Service
- Schedule B: Hosted Contact Centre
- Schedule C: Billing Portal Service
- Schedule D: Call Reporting Service
- Schedule E: Inbound Service
- Schedule F: Contact Centre as a Service (CcaaS)
- Schedule G: Teams Calling-as-a-Service (TcaaS)
- Schedule H: Multi-Channel Recording Service
- Schedule I: Analytics for MS Teams Service
- Schedule J: Unified Communication-as-a-Service (UcaaS)
- Schedule K: Collaboration Space Service
- Schedule L: Enterprise Contact Centre
- Schedule M: iPilotTM Onboarding and Access Service
Service Document for Cloud & IT and Data Centre Services v5.2
- Main Body
- Schedule A: Virtual Data Centre Service
- Schedule B: Server Replication (Zerto) Service
- Schedule C: Online Backup Service
- Schedule D: Colocation Service
- Schedule E: Cloud Storage Service
- Schedule F: Storage as a Service
- Schedule G: Hyper Converged Infrastructure Service
- Schedule H: Storage Gateway Service
- Schedule I: Cloud Management Platform
- Schedule J: Microsoft Azure Services
- Schedule K: Amazon Web Services
- Schedule L: Microsoft Office 365 Services
- Schedule M: Microsoft 365 Services
- Schedule N: Smart Hands Service
- Schedule O: Azure Local Service
- Schedule P: Cloud Backup Service
- Schedule Q: Out-of-Band Management
Service Document for Security Services v3.2
- Main Body
- Schedule A: DDoS Mitigation Service
- Schedule B: Content Filtering and Control Service
- Schedule C: Identity as a Service (IDaaS)
- Schedule D: Next Generation Managed Firewall Implementation Service
- Schedule E: Managed Detection and Response
- Schedule F: Cyber Security Operations Centre Service
- Schedule G: CSOC Lite
- Schedule H: Vulnerability Scanning Service
- Schedule I: Forticlient Enterprise Management Server
- Schedule J: Security Awareness Training
- Schedule K: Managed Email Security
- Schedule L: Sentinel CSOC
- Schedule M: Dedicated Firewall Schedule
- Schedule N: Centralised Firewall Schedule
Service Document for Cyber Security Consultancy Services v2.1
Service Document for Flex Manage Services v3.2
- Main Body
- Schedule A: OS Managed
- Schedule B: OS and Application Managed
- Schedule C: User OS Managed
- Schedule D: User OS and Application Managed
- Schedule E: HCI Platform Managed
- Schedule F: Virtual Desktop PaaS Managed
- Schedule G: Microsoft 365 User Managed
- Schedule H: Individual Service Managed
- Schedule I: Microsoft CSP Managed
- Schedule J: Storage Gateway Managed
- Schedule K: Azure Managed
Service Document for Flex Support Services v2.0
Service Document for Professional Services v3.2
- Main Body
- Schedule A: Project Management Office Resource
- Schedule B: Engineering Time
- Schedule C: Consultant Resource
- Schedule D: Service Management
- Schedule E: Technical Design Authority
- Schedule F: Bespoke Professional Service
- Schedule G: Service Desk
- Schedule H: Smart Onsite Install
- Schedule I: Field Services
- Schedule J: Break/Fix
- Schedule K: Stock Holding
Miscellaneous
Data Processing
iPilotTM Platform
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Trust Built on Clear, Transparent Terms
Our customer terms are built to offer clarity, compliance, and peace of mind - whether you're procuring cloud, connectivity, or cyber services. With regularly updated documentation and full alignment with UK standards, you can trust Exponential-e to deliver not just exceptional service, but a partnership founded on transparency and trust.
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