Costa Coffee Connectivity Transformation Case Study
Delivering resilient nationwide network infrastructure across one of the UK’s largest hospitality estates.
Discover how Exponential-e deployed a secure managed connectivity platform supporting operational continuity, remote ordering innovation, and long-term digital transformation across Costa Coffee locations.
Resilient Nationwide Store Connectivity
Delivered secure, high-performance connectivity across Costa Coffee’s UK store estate, supporting day-to-day operations and collaboration platforms.
Seamless Estate-Wide Deployment
Implemented the managed connectivity platform across distributed locations with zero disruption to customer experience during rollout.
Scalable Infrastructure Supporting Digital Innovation
Enabled remote ordering platform innovation through a scalable managed connectivity foundation aligned with long-term business growth.
About Costa Coffee.
Costa Coffee is one of the UK’s most recognisable hospitality brands, operating more than 3,800 stores across 32 countries and serving millions of customers every week. Following its acquisition by the Coca-Cola Group, Costa initiated a supplier evaluation programme to support the next phase of its technology infrastructure modernisation strategy across its distributed estate.
Exponential-e was selected to deliver a fully managed network solution supporting operational agility, service continuity, and future innovation.
Supporting Infrastructure Transformation Following Strategic Acquisition.
Following acquisition by the Coca-Cola Group, Costa Coffee launched a technology supplier evaluation programme designed to identify partners capable of supporting long-term infrastructure evolution while maintaining the agility developed during earlier growth phases. Key priorities included:
Delivering resilient connectivity across a nationwide store estate.
Supporting evolving digital ordering and customer engagement platforms.
Maintaining operational flexibility during organisational transition.
Ensuring strong cultural alignment between supplier and internal teams.
Selecting a partner capable of supporting future infrastructure expansion.
Costa required a managed connectivity partner able to deliver both technical capability and long-term strategic alignment.
Delivering A Resilient Managed Connectivity Platform Supporting Nationwide Operations And Remote Ordering Innovation.
Exponential-e deployed a secure scalable managed network solution in collaboration with Cisco Meraki, providing Costa Coffee with resilient nationwide connectivity supporting store operations, Microsoft Teams collaboration during COVID-19 disruption, and the rollout of remote ordering services across its UK estate. This solution delivered:
Secure high-performance connectivity across UK store locations supporting day-to-day operations and distributed teams.
Seamless deployment across the estate with zero disruption to customer-facing services during rollout.
Rapid transition to home working through Microsoft Teams while maintaining operational continuity during the pandemic.
Scalable infrastructure enabling remote ordering services and supporting long-term digital innovation across the estate.
Strengthening Operational Resilience Across A Nationwide Store Estate.
Following deployment of the managed connectivity platform, Costa Coffee strengthened its ability to support both day-to-day operations and long-term innovation across its UK locations. Key outcomes included:
Resilient connectivity supporting nationwide store operations.
Seamless deployment with zero disruption to customer experience.
Infrastructure supporting remote ordering service rollout.
Improved collaboration through Microsoft Teams enablement.
A long-term strategic partnership supporting continued innovation.
The deployed network now acts as the backbone supporting Costa Coffee’s operational performance and customer service delivery across the UK estate.
Explore the
Interactive Case Study
Discover How Costa Coffee Enabled Estate-Wide Digital Connectivity Innovation.
Explore the full interactive case study to learn how Costa Coffee deployed resilient connectivity infrastructure supporting nationwide store operations, remote ordering services, and long-term digital transformation.
Delivering Resilient Connectivity Foundations
For Hospitality Transformation.
Exponential-e supports hospitality organisations operating distributed estates with secure, scalable connectivity platforms designed to enable operational continuity and innovation across guest services, communications, and infrastructure environments.
Estate-Wide Connectivity Platforms.
Deliver resilient high-performance networking across distributed hospitality locations using Exponential-e’s enterprise-class UK network to support operational continuity and guest experience platforms.
Secure Infrastructure Supporting Digital Payment Environments
Enable secure, reliable connectivity supporting modern card-first and app-based transaction environments across hospitality estates transitioning away from legacy cash-handling processes.
Microsoft Teams Collaboration Enablement
Support hybrid operational teams with secure Microsoft Teams voice, collaboration, and Direct Routing services delivered across Exponential-e’s managed network platform.
PSTN Switch-Off Readiness Planning
Prepare hospitality estates for the UK PSTN switch-off with fully managed IP-based communications services designed to replace legacy telephony infrastructure without disruption.
Secure Guest Experience Platform Integration
Support connected guest services including booking systems, ordering platforms, and digital engagement tools through resilient managed infrastructure across locations.
Scalable Infrastructure Across Distributed Locations
Deliver long-term infrastructure scalability across hospitality estates through integrated connectivity, cloud, communications, and managed IT services powered by Exponential-e’s enterprise network platform.
FAQs
Costa Coffee selected Exponential-e following a structured supplier evaluation programme designed to identify partners capable of supporting long-term infrastructure transformation across its UK estate.
No. Deployment was completed with zero disruption to customer-facing services across Costa Coffee locations.
GET IN TOUCH
Build A Stronger Connectivity Foundation Across Your Hospitality Estate.
Speak with Exponential-e’s hospitality specialists to discover how resilient managed connectivity can support digital innovation across your locations.
Contact Sales: 0845 470 4001
Service & Support: 0800 130 3365
London Head Office
Manchester Office
*Calls to 0845 numbers will cost 7p p/m plus your phone company’s access charge.
All inbound and outbound calls may be recorded for training or quality purposes.
