0845 470 4001
Get in touch
Live NPS Score
BlogUC-ONE
Exponential-e’s Hosted Unified Communications
as a Service (UCaaS) Platform
Stay connected with our highly resilient, low latency Unified Communications and Collaboration (UCC) solution
Ensure that your workforce is always connected with Exponential-e’s Hosted UCC service delivered over our business-only, reliable and low latency network.
All the unified communication and collaboration tools you need to deliver a single unifying experience, to help you drive your business forward
NHS UC-ONE use case
GP’s swap stethoscope for a telephony headset to communicate with patients remotely using Exponential-e’s UCaaS Service
Everyone needs to do their bit to help in the fight against Coronavirus. So when the NHS needed help to set up thousands of GP’s and key workers to work from home, they turned to Exponential-e.
The NHS wanted to continue serving their patients remotely through unified communication collaborating with patients via telephony, video and text.
Exponential-e had them all set up in 48 hours over the weekend.
Our team were ‘working-from-home’ on lockdown, yet were able to transform working practices for 1,000 NHS GP’s and key workers to serve their patients in the same way - but virtually - from their homes in just 48 hours. This is digital transformation agility in action!
Over ten days ago we identified the challenge in Lewisham and across the five other boroughs in South East London, of the huge number of our staff expected to self-isolate or be taken ill with Covid-19. We realised we needed to manage the anticipated influx of calls from all our patients by (1) enabling frontline NHS staff to work remotely, and (2) having the ability to redirect calls to hub sites in response to COVID-19 crisis.
After an hour’s conversation that Saturday afternoon with Afshin - Director Public Sector & Unified Platforms, we mapped out the frontline operational requirements. This resulted in the speedy mobilisation of Exponential-e resources to equip our staff with Unified Messaging and Cloud Telephony. All of this occurred within an one week timeframe, which is exceptional. We are now live in Lewisham with circa 1,000 front line staff, and we are currently on boarding many more front line staff in the other South East London boroughs.
This plus other digital investments will mean we are well placed in Primary Care to meet the challenges on our NHS from this Covid-19 Pandemic.
Why Exponential-e?
Our architecture has been designed using best of breed vendors in a highly resilient configuration to meet the needs of your business. Built on the Cisco BroadWorks platform Exponential-e ensure a reliable service that is proactively monitored.
Built within our leading core network
World-class customer services with
24 / 7 UK support
Open API architecture allows us to seamlessly integrate into 3rd party applications and services
We provide end-to-end SLA’s
9 ISO Accreditations, trusted for excellence
Read our latest UCC blogs
Talk to one of our specialists
Fill out the form and we'll get back to you as soon as possible.
If you are looking for technical support please, contact our Support team on: 0845 230 6001
Connect with us |
||||||||
  |
  |
  |
  |
  |
||||
Talk to one of our specialists
Fill out the form and we'll get back to you as soon as possible.
If you are looking for technical support, please contact our Support team on: 0845 230 6001
100% Privacy Guaranteed. Click here for our privacy policy.
100% Privacy Guaranteed. Click here for our privacy policy.
London Head Office
Manchester Office
*Calls to 0845 numbers will cost 7p p/m plus your phone company’s access charge.
All inbound and outbound calls may be recorded for training or quality purposes.
