Director of Infrastructure at Exponential-e

With over 17 years of experience running service provider networks, Andrew is responsible for core network and DC infrastructure teams within Exponential-e managing the design and operations of services that run on various platforms. 

Andrew is an evangelist of new technologies and an advocate for continual improvement.

Alan has spent his entire career in the IT/Communications sector, with 25+ years of contact centre and UC sales experience. Throughout this time, he has driven engagement in virtually every facet of a contact centre ecosystem, from the simple to the cutting-edge. Since joining Exponential-e, he has focused on the contact centre and unified communications spaces, working to boost our CCaaS capability. His approach is all about improving customer experience and delivering great outcomes for any business that manages high volumes of internal or external customer queries, taking a consultative approach, in order to get to the root of customer requirements.

Afshin Attari holds an honours degree in Mechanical Engineering, a MBA gained from the Henley Management College and a MSc. in Business Telecommunications from UCL, London. Afshin has held various senior positions within BT, its overseas joint ventures, O2 and KCOM. This has included spells in Engineering, Network Build, Business Management, Outsourcing, Sales / Marketing and Business Development. Afshin has executive responsibility for managing and growing exponential-e's Public Sector Business he SC cleared and Gold Command Trained and was the executive forward point O2 Airwave in Gold Command during the 7/7 London bombings and also the executive leading on the Hemel Hempstead Buncefield oil storage depot disaster / incident. Aside from work Afshin is married with one daughter and a keen sportsman and overseas traveller.

Before joining Exponential-e’s UCC and Contact Centre overlay team, Alan spent 12 years working in enterprise contact centre sales, helping brands transform customer experience by harnessing CRM, CCaaS, AI and automation technologies. He has worked with a wide range of customers, including Boots, Irwin Mitchell, Marshalls PLC, musicMagpie, Zapp, and NHS Digital, to make their contact centre operations more efficient, improve the customer and agent experience, and modernise their technology infrastructure.

Having spent more than twenty years in a wide range of technical, pre-sales, and commercial roles across the IT sector, Michael is passionate about leveraging his singular experience to drive strategic and operational enhancements for clients, drawing on the very latest innovations in Cloud, cyber security, IT resilience, collaboration, and communication.

Michael’s core focus at Exponential-e is IT resilience, helping customers review their current risks and security challenges, putting cutting-edge solutions in place to mitigate the latest threats and allow them to operate with complete peace of mind.