Incident Response
Proactively detect, manage, and mitigate cyberattacks
Exponential-e acts as your comprehensive cyber security partner, ensuring that any incidents are managed effectively, and the integrity of your critical infrastructure is maintained.
Protect from cyber threats
Defend Against Cyber Threats with Exponential-e's Expert Incident Response Service
In today's dynamic and ever-evolving digital landscape, businesses of all sizes face a constant barrage of cyber security threats. A single cyberattack can have devastating consequences, including financial loss, data breaches, and reputational damage. That's why having a robust incident response plan in place is crucial.
Exponential-e offers a comprehensive cyber security incident response service that empowers organisations to effectively manage and mitigate the impact of cyberattacks. Our team of experienced security professionals stands ready to guide you through every stage of an incident, from identification and containment to eradication and recovery.
Stages of Our Incident Response Service
Identification and Containment
We leverage our advanced threat detection and investigation capabilities to rapidly identify the root cause of the attack and isolate it, preventing further damage. This includes:
Incident Triage
Our team swiftly assesses the severity of the incident and prioritises response efforts accordingly.
Threat Hunting
We proactively search for and identify threats within your network, enabling early detection and prevention.
Forensic Analysis
We conduct a thorough investigation to gather and analyse evidence, enabling us to understand the full extent of the attack.
Eradication
Once the threat has been contained, we take decisive action to eliminate the malicious code or software that caused the incident. This may involve:
Malware Removal
We utilise specialised tools to eradicate the malicious software from your systems, ensuring they are free from infection.
Vulnerability Patching
We identify and promptly patch any vulnerabilities that may have been exploited during the attack, fortifying your defences against future threats.
System Restoration
We restore your systems to a clean state to ensure they are free of malware and operational integrity is restored.
Recovery
Following the eradication of the threat, we assist you in recovering any lost data and restoring your systems to full functionality. This includes:
Data Recovery
We employ specialised techniques to retrieve lost or corrupted data, ensuring business continuity and minimising operational disruptions.
System Repair
We repair any damaged systems or components to ensure your IT infrastructure is operating efficiently.
Business Continuity
We work alongside you to ensure that your business can resume normal operations as quickly as possible, minimising the impact of the incident on your organisation's activities.
Training and Awareness
To prevent future attacks and enhance your cyber security posture, we conduct a thorough post-incident analysis. This includes:
Root Cause Analysis
We identify the underlying factors that contributed to the incident, empowering you to implement effective countermeasures to prevent similar occurrences.
Policy Review
We review your existing security policies and procedures to identify areas for improvement and ensure they align with industry best practices.
Training and Awareness
We provide comprehensive training and awareness programs to your employees, empowering them to recognise and respond to potential threats, reducing the risk of human error.
Benefits of Choosing Exponential-e
24/7 Support - Our team is always available to address your incident response needs, ensuring timely and effective resolutions.
Seamless Integration - Our incident response service seamlessly integrates with your existing security solutions, providing a holistic view of your cyber security posture.
Proven Expertise - We possess a proven track record of successfully managing and mitigating cyberattacks for organisations of all sizes.
Trusted by
Teamwork & Technology Drive Innovation
with the UK's favourite coffee retailer
When you have a strong tender, but no guarantee the team you're meeting is the team you'll be working with, there's always a concern whether things will work as planned on launch day. But this was never an issue with Exponential-e. All the way through, I had complete confidence in the team we'd be working with.
Barry Firth IT / People Services Programme Manager, Costa.
Accreditations and Frameworks
Environmental Management
Certificate number: EMS 648194
Quality Management
Certificate number: FS 545046
Business Continuity Management
Certificate number: BCMS 6073420
SOC2 - Type 2 Compliance
A SOC2 - Type2 Compliance is an internal controls report capturing how a company safeguards customer data and how well those controls are operating. These reports are issued by independent third party auditors covering the principles of Security, Availability, Confidentiality, and Privacy.
SafeContractor
Alcumus SafeContractor is recognised by 35,000 contractors and 480 leading brands as clear proof of an organisation’s commitment to best practice in health & safety and operating in a truly ethical manner.
Energy Management
Certificate number: EMS 648194
Information Security Management
Certificate number: IS 545047
2017 Data Protection
Certificate number: PIMS 686040
Cyber Essentials Plus
Cyber Essentials is a Government-backed and industry supported scheme that helps businesses to protect themselves against the ever growing threat of cyber attacks.
SafeContractor
Alcumus SafeContractor is recognised by 35,000 contractors and 480 leading brands as clear proof of an organisation’s commitment to best practice in health & safety and operating in a truly ethical manner.
Cloud Security
Certificate number: STAR 6073412
Service Management
Certificate number: ITMS 562540
ISO 27001
Certificate number: IS545047
PCI DSS
The PCI DSS is a set of comprehensive requirements for enhancing Network security. It is a multifaceted security standard that includes requirements for: Security management, policies and procedures, network architecture and their critical protective measures. This comprehensive standard is intended to help organisations proactively protect its Network.
The CCA Global Standard
The CCA Global Standard is a globally-recognised accreditation that acknowledges excellence in organisations’ customer service strategies, in order to develop a high standard of customer experience across all sectors, all over the world. The assessment process looks closely at a number of areas, including managing the transition to new working models, agent wellbeing, monitoring and analytics, and the overall customer journey.
Environmental Management
Certificate: EMS 648194
Quality Management
Certificate: FS 545046
Cloud
Security
Certificate: STAR 6073412
2017 Data Protection
Certificate number: PIMS 686040
Energy Management
Certificate: EMS 648194
Information Security Management
Certificate: IS 545047
Business Continuity Management
Certificate: BCMS 6073420
Service Management
Certificate: ITMS 562540
ISO 27001
Certificate: IS545047
SOC2 - Type 2 Compliance
A SOC2 - Type2 Compliance is an internal controls report capturing how a company safeguards customer data and how well those controls are operating. These reports are issued by independent third party auditors covering the principles of Security, Availability, Confidentiality, and Privacy.
SafeContractor
Alcumus SafeContractor is recognised by 35,000 contractors and 480 leading brands as clear proof of an organisation’s commitment to best practice in health & safety and operating in a truly ethical manner.
Cyber Essentials Plus
Cyber Essentials is a Government-backed and industry supported scheme that helps businesses to protect themselves against the ever growing threat of cyber attacks.
SafeContractor
Alcumus SafeContractor is recognised by 35,000 contractors and 480 leading brands as clear proof of an organisation’s commitment to best practice in health & safety and operating in a truly ethical manner.
The CCA Global Standard
The CCA Global Standard is a globally-recognised accreditation that acknowledges excellence in organisations’ customer service strategies, in order to develop a high standard of customer experience across all sectors, all over the world. The assessment process looks closely at a number of areas, including managing the transition to new working models, agent wellbeing, monitoring and analytics, and the overall customer journey.
PCI DSS
The PCI DSS is a set of comprehensive requirements for enhancing Network security. It is a multifaceted security standard that includes requirements for: Security management, policies and procedures, network architecture and their critical protective measures. This comprehensive standard is intended to help organisations proactively protect its Network.
Applying our customer-first philosophy to the contact centre
Rolling 3 month average. Industry average: 17
Our commitment to delivering excellence
The world’s first real-time NPS - part of our longstanding customer service promise.
Through our own customer service platform, our customers are able to give us feedback quickly and easily, with a click of a button. Our Customer Support teams are immediately notified of feedback so they can respond instantly, in order to quickly closing the loop on any feedback that is less than excellent.
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FAQs
A cyber incident is any event that disrupts normal operations, compromises data, or endangers the security of computer systems or networks. This can include a wide range of events, from malware attacks to data breaches to denial-of-service attacks.
Incident containment is the process of limiting the spread of a cyber incident to prevent further damage. This includes:
- Isolating affected systems
- Removing malware
- Patching vulnerabilities
- Monitoring for suspicious activity
GET IN TOUCH
Don't wait for the worst to happen
Contact Exponential-e today to learn more about our comprehensive cyber security incident response service and how we can help you protect your business from the ever-evolving threat landscape.
Contact Sales: 0845 470 4001
Service & Support: 0800 130 3365
London Head Office
Manchester Office
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