Rolling 3 month average. Industry average: 17
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The Challenge The customer embarked on a strategic digital transformation by migrating critical business systems from fragmented on-premises infrastructure to Microsoft Azure. This transition would not only modernise their IT operations across five E...
Traditionally, different aspects of organisations' IT ecosystems have been highly siloed, with little interaction between different areas. For example, organisations' HR systems would have no reason to connect with their contact centre environments a...
On Monday 13th October, Vodafone customers experienced a blackout of internet and mobile services, with more than 130,000 reports flagged to web outage monitors. In many cases, business users reported they had been left unable to trade, or even commu...
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