Ambulance Radio Programme (ARP)
Establishing a world-class digital foundation for emergency services across the UK
About the ARP
The Ambulance Radio Programme (ARP) delivers mission-critical communication and mobilisation technologies to ensure effective communication between Ambulance Service Trusts, the NHS, and other emergency responders across the UK.
The Challenge
There are currently two major programmes being implemented by ARP across the UK. The Control Room Solution (CRS), which is utilised by ambulance services across England and Scotland, ensuring critical communications between the emergency control room dispatchers and operational crews are completely seamless. The Mobile Data & Vehicle Solution (MDVS) will replace legacy communications equipment for the English and Welsh Ambulance Service Trusts.
Both programmes required a secure, resilient, and highly available IT infrastructure as the underlying foundation, for which ARP selected Exponential-e as their trusted technology partner.
The programme has lots of moving parts, and a lot of key users and stakeholders - all with unique needs and ways of working. ARP needed a team, processes, and technologies which could be used to create a common service, capable of integrating with each Ambulance Trust and user organisation.
Mathew Baker, IT Service Manager, ARP
The Solution
Exponential-e delivered a fully centralised, UK-based service desk, available 24/7, and continues to work with ARP's own teams to identify new opportunities for service improvements and process optimisation.
Over the course of several years, the partnership between ARP and Exponential-e has continued to evolve and is now in a strong position to take on further challenges. A particular focus is the digitisation of processes and onboarding of multiple new solutions to further optimise the availability and delivery of emergency services nationwide.
Solution benefits
- A 24 / 7, UK-based service desk for all IT-related questions, concerns, and incident management
- A partnership built on trust, consultation, and service quality, driving ongoing improvements
- Hands-on engagement and integration with other suppliers
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