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The-case-for-digital-transformation-as-the-foundation-of-exceptional-customer-service
The case for digital transformation as the foundation of exceptional customer service
Roberto Castro
Company
The retail landscape has fundamentally changed in recent years, partly driven by the necessities of COVID lockdowns, and partly by ongoing shifts in customer preferences and behaviour. As we have previously explored on this blog, the familiar high street shopping experience is increasingly converging with online and click-and-collect shopping, offering a new breed of data-driven shopping experience.
Intelligent-automation-effortless-manufacturing
Intelligent automation, effortless manufacturing
Jason Harrison
Company
Effective manufacturing workflows are all about doing things more efficiently - from the simplest tasks to the most complex. While this is an ostensibly simple concept, the increasingly interconnected, global nature of modern manufacturing workflows hides a number of challenges, with even the briefest period of downtime potentially costing tho...
A-tech-powered-customer-experience-for-the-new-era-of-financial-services
A tech-powered customer experience for the new era of financial services
Neil Regan
Company
From day-to-day consumer banking to high-profile asset and wealth management, the way we all access financial services is changing in ways that would have been inconceivable just a few years ago. Online banking is now firmly established, allowing customers to manage their money securely within a few clicks - anytime, anywhere and without the need to visit a branch. A 2022 survey revealed that the quality of the online experience was a key factor in 81% of adults' choice of bank1.
Why-SASE-is-so-important-in-the-new-data-driven-retail-landscape
Why SASE is so important in the new, data-driven retail landscape
Philip Simpson
Retail
With fundamental shifts in consumer behaviour, changing economic conditions, and a rapidly evolving regulatory environment, it's a challenging but exciting time for the UK's retail sector, and technology has a key role to play. In particular, advances in IT and networking solutions are empowering retailers to enhance their operational efficiency, improve the customer experience, and retain their competitive edge in an increasingly online and interconnected world.
blog-header-Balancing-safety-security-and-unforgettable-welcomes-in-the-Pub-of-the-Future
Balancing safety, security, and unforgettable welcomes in the Pub of the Future
Philip Simpson
Company
Like many longstanding institutions, Britain's world-renowned pubs are undergoing their own digital transformation journey, utilising leading-edge technologies to offer truly personalised experiences to patrons of all ages and backgrounds - from longstanding regulars visiting for their usual pint, to families looking for a meal, and young professionals working on the go. It's an exciting time for the sector as a whole, but at the same time, the drive for modernisation must not come at the expense of patrons' safety and enjoyment.
preparing-for-the-2025-pstn-switchoff
Preparing for the 2025 PSTN switch-off
Exponential-e
Company
Now more than ever, organisations across the public and private sectors depend on seamless, secure, and high-quality communications. Even with an increasing range of channels having established themselves in recent years - including voice, email, video, and SMS - voice services remain a key part of how we communicate and collaborate.
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Has your AEC firm earned the Cyber Essentials / Cyber Essentials Plus accreditation? If you haven’t, don’t delay…
Jamie Saunders
Company
The nature of AEC projects and the high volumes of sensitive data firms generate, transfer, and store on a daily basis make them a natural target for cyber criminals. Indeed, a recent Government study found that 5% of building firms have already fallen victim to some form of cyber-crime in the just a year, but that 26% of them still did not have adequate cyber security measures in place.
The pub of the future: the data-driven transformation of a great British institution
The pub of the future: the data-driven transformation of a great British institution
Exponential-e
Company
Like many fixtures of our lives, Britain's pubs were heavily impacted by COVID-19, with their familiar patrons unable to come in for a post-work drink, or meet with friends at the weekend. But while it was undoubtedly a difficult period for the industry as a whole, this great British institution did as it has always done, and adapted to suit its patrons' evolving requirements.
blog-header-why-legal-firms-are-the-natural-home-of-hybrid-cloud-infrastructure
Why Legal firms are the natural home of hybrid Cloud infrastructure
Rhodri Stone
Company
Although digital transformation amongst Legal firms has typically been comparatively slow compared to other sectors, the journey has picked up speed over the course of the last decade.
AI-in-the-Contact-Centre-People-Bots-and-the-New-Customer-Experience
AI in the Contact Centre: People, Bots, and the New Customer Experience
Exponential-e
Infrastructure
In the space of just a few short years, Artificial Intelligence (AI) has gone from being a somewhat niche field, to front and centre in the public consciousness. With the rise of ChatGPT and similar platforms, there is much speculation about where this technology is heading, and what its impact will be on our personal and professional lives. Indeed, organisations across numerous sectors are already exploring the different ways it can be utilised to reduce costs, optimise efficiency, and improve service quality.
blog-header-Maintaining-operational-resilience-in-a-changing-Finance-sector
Maintaining operational resilience in a changing Finance sector
Neil Regan
Company
The Finance sector has always been one of the most dynamic, rapidly evolving industries, and this shows no signs of changing any time soon. But while shifts in the landscape may well open new opportunities, they will also come with new challenges, and it is the organisations who are ready and able to face these head-on who will continue to thrive in the years ahead.
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Data-driven manufacturing - laying the foundation for tomorrow’s interconnected workflows
Exponential-e
Company
Manufacturing workflows are evolving at an unprecedented rate, and the trend shows no signs of slowing down. The increasing effectiveness and affordability of 'smart' technologies and the Internet of Things means IT and OT are increasingly interconnected, with increasing volumes of data flowing between sites and devices on an ongoing basis.