Welcome to your news update

QBR Update:

FIRST YEAR SLA SUMMARY

Service

Site / Platform Availability Target

Score

Smart Wires Services with Internet Bandwidths (UK Internet)

99.995%

N/A

Smart Wires Services with Internet Bandwidths (Global Internet)

99.995%

N/A

Smart Wires Services with DC Connect to UNI Bandwidth

99.995%

100%

Cloud Connect (Exchange) Service

99.999%

N/A

Managed Retail LAN and Wi-Fi Services (LAN UK)

99.5%

99.98%

Managed Firewall Service

99.9%

100%

Smart Wires Services with WAN Bandwidths (WAN UK VHOLS)

99.995%

100%

Co-Location

99.99%

100%

Managed SAN

N/A

100%

Citrix Netscaler Service

99.999%

100%

Retail Connectivity and Wi-Fi service issues during peak trading

CSI Actions taken:

  • Connectivity review - upgrades to FTTC / Fibre
  • New LAN switches
  • Only new hardware deployed
  • Provided fibre and FTTC for consideration on new stores

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