Keeping the lights on

How Exponential-e has responded to the Coronavirus outbreak and kept our customers online

The Coronavirus outbreak has forced UK businesses at all levels, in all industries, to rapidly transform the way they work, and adapt their existing infrastructures to enable homeworking, in line with the latest government regulations. There’s no doubt this has been an unprecedented challenge, but Exponential-e are working with our customers every step of the way to put the right measures in place to ensure they can run as usual, and they are well-placed to handle any new challenges that arise. Here are some examples…

Healthcare

Action

Capacity of the VPN increased from 250 to 500, with bandwidth boosted from 300Mb to 600Mb.

Result

Remote working was successfully launched with minimal disruption.

Turnaround: 24 hours
Action

UC solution deployed across six locations, for 4,768 users across 185 practises.

Result

Remote working was successfully launched with minimal disruption.

Turnaround: 120 hours
Action

VPN capacity boosted from 75 to 450 concurrent users, plus twenty additional users in the US.

Result

Business continuity maintained across all locations.

Turnaround: 24 hours

Professional Services

Action

Increased bandwidth over a weekend, with minimal downtime.

Result

Improved remote working experience, with no drop in efficiency or financial impact.

Turnaround: 48 hours
Action

Hands-on support configuring an Office 365 tenant to allow direct routing for Microsoft Teams, plus support from a partner when configuring users.

Result

All internal and external calls continued to be handled seamlessly through Teams, with no impact on customer service.

Turnaround: 48 hours

Architecture & Interior Design

Action

Support delivered for the configuration of an Office 365 tenant for Microsoft Teams.

Result

All employees able to work from home straight away, with zero impact on the customer experience.

Turnaround: 48 hours

Education

Action

Bandwidth of a complex network topology boosted from 1Gb to 2Gb, to meet increased demand for remote working due to university campus closure .

Result

All staff and students able to continue work remotely, with no drop in performance.

Turnaround: 48 hours
The rise of the distributed workforce:
culture, technology & processes

Amid the backdrop of Covid-19, UK businesses have gone through major changes to maintain services to their customers. One of biggest shifts has been the closure of many offices, resulting in all employees working from home. In this report, our panel of experts reflect on how prepared businesses were to shift to a distributed workforce model and, as we move forward, what steps they need to take to ensure they minimise disruption, should another pandemic occur in the future.

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If you are looking for technical support, please contact our Support team on: 0845 230 6001

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