Quality conversations
with customers
Quality conversations
with colleagues
Reliable service
from anywhere
Exponential-e was awarded Best Cloud Communications Provider at the 2020 UC Awards for our work ensuring healthcare organisations across South-East London could continue providing a high standard of care in the midst of COVID-19.
Our current real-time, Net Promotor Score
Part of our longstanding customer service promise.
We provide a true omnichannel Cloud Contact Centre with a Microsoft Calling solution to leverage your existing investment in Microsoft Teams, delivering closer customer contact and improved service levels across your entire organisation.
An exceptional customer experience depends not only on seamless communication between the customer and Contact Centre agents, but also the agent and the wider business. Our Cloud-based Contact Centre as a Service (CCaaS) solution enables businesses of all sizes to achieve this, delivering:
by providing a unified view of the customer across all channels via a single interface, maximising efficiency, productivity and collaboration
Our solution consolidates voice, web, chat, email, social media and SMS interactions, all within the same application.
Fully integrated with Exponential-e’s Teams Direct Routing solution delivering direct routing capabilities from Microsoft Teams via our privately-owned UCC platform, for enhanced online call quality.
A fully resilient platform, with multiple UK and European private, Tier 1 carrier connections into Exponential e's core infrastructure, providing resilience against PSTN carrier failure and ensuring consistent call quality.
Core communications infrastructure is distributed geographically across multiple data centre locations, providing built-in business continuity measures for always-on communications.
A single point of contact and SLA for all services, enabling vendor consolidation and simplifying access to customer support.
As a 24 / 7, fully managed service, CCaaS can be deployed as a component of Exponential-e’s wider communications ecosystem, alongside UCaaS, Cloud, Network, and Security, for an end-to-end solution.
We are an award-winning cloud communications provider demonstrating our capability to design and implement solutions that deliver value,
achieve operational flexibility and bring change for our customers:
Awarded Best Cloud Communications Provider at the 2020 UC Today awards, hosted by UC Today, the UK's leading publication in the field of Unified Communications and Collaboration.
Partner with Magic Quadrant-recognised CCaaS vendor robust multichannel, multitenant platform, integrated with our own private UCC Platform, providing the foundationto deliver accessible, tailored solutions to our customers.
Experience of delivering UCC solutions across a variety of use cases, currently hosting 40,000 users on our UCC platform, whose estates are set-up, managed, and maintained by highly qualified and dedicated UCC Service Delivery and Engineering teams.
Delivering solutions tailored to meet your needs through a solution and outcome-based approach, starting with an in-depth initial consultation and full support and guidance along the journey from our experienced UCC team.
Competitive UK and International calling plans and fixed price minutes bundles, allowing customers to manage their call spend effectively.
Unified billing for customers to easily manage their call spend with a single bill across both UCaaS and CCaaS.
which we consistently uphold, proving our continued dedication to delivering top level service and meeting regulatory standards.
Low risk implementation and migration through our team of dedicated UCC Solutions Consultants, Delivery Experts, and our 24 / 7 UK Support Desk.
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If you are looking for technical support please, contact our Support team on: 0845 230 6001
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Fill out the form and we'll get back to you as soon as possible.
If you are looking for technical support, please contact our Support team on: 0845 230 6001
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