Contact Centre for Microsoft Teams

True omnichannel Contact Centre
with Direct Routing for Microsoft Teams

Exponential-e’s Cloud Contact Centre offers seamless integration within the Microsoft Teams environment, delivering superior and reliable call quality and supporting an integrated customer contact
strategy across your business.

Peace of Mind in the Contact Centre with Teams

Have quality conversations with customers and colleagues from anywhere, with confidence
Peace of Mind - With Customers

Quality conversations
with customers

Peace of Mind With Colleagues

Quality conversations
with colleagues

Peace of Mind From Anywhere

Reliable service
from anywhere

Exponential-e: Best Cloud Communications Provider at the 2020 UC Awards

Best Cloud Communications Provider

at the 2020 UC Awards

Exponential-e was awarded Best Cloud Communications Provider at the 2020 UC Awards for our work ensuring healthcare organisations across South-East London could continue providing a high standard of care in the midst of COVID-19.

Delivering peace-of-mind to...

Our current real-time, Net Promotor Score
Part of our longstanding customer service promise.

Consolidate Contact Centre communications to build strong, long-lasting customer relationships

Consolidate Contact Centre communications to build
strong, long-lasting customer relationships.

We provide a true omnichannel Cloud Contact Centre with a Microsoft Calling solution to leverage your existing investment in Microsoft Teams, delivering closer customer contact and improved service levels across your entire organisation.

Strive to achieve
first-time customer resolution

01
Instantly gather customer information and insights through intelligent CRM integration.
02
Transfer calls or send instant messages to in-house subject matter experts.
03
View contact availability and view contacts’ schedules to efficiently escalate queries.
04
Deliver excellent customer service, with reduced ticket handling times, personalised experience through CRM integration
05
Maximise and manage team resource by routing calls to agents with appropriate skillsets.
06
Conduct effective and efficient outbound campaigns, optimising customer contact initiatives with modern techniques and technology.

The benefits of our
Cloud-based Contact Centre

An exceptional customer experience depends not only on seamless communication between the customer and Contact Centre agents, but also the agent and the wider business. Our Cloud-based Contact Centre as a Service (CCaaS) solution enables businesses of all sizes to achieve this, delivering:

Faster resolutions to queries

by providing a unified view of the customer across all channels via a single interface, maximising efficiency, productivity and collaboration

Truly omnichannel
Truly omnichannel

Our solution consolidates voice, web, chat, email, social media and SMS interactions, all within the same application.

Fully integrated with Exponential-e’s Teams Direct Routing solution
Teams Direct Routing Integration

Fully integrated with Exponential-e’s Teams Direct Routing solution delivering direct routing capabilities from Microsoft Teams via our privately-owned UCC platform, for enhanced online call quality.

Private connectivity
Private connectivity

A fully resilient platform, with multiple UK and European private, Tier 1 carrier connections into Exponential e's core infrastructure, providing resilience against PSTN carrier failure and ensuring consistent call quality.

Geographical resilience
Geographical resilience

Core communications infrastructure is distributed geographically across multiple data centre locations, providing built-in business continuity measures for always-on communications.

End-to-End SLAs
End-to-End SLAs

A single point of contact and SLA for all services, enabling vendor consolidation and simplifying access to customer support.

Fully managed ecosystem
Fully managed ecosystem

As a 24 / 7, fully managed service, CCaaS can be deployed as a component of Exponential-e’s wider communications ecosystem, alongside UCaaS, Cloud, Network, and Security, for an end-to-end solution.

Why work with Exponential-e

We are an award-winning cloud communications provider demonstrating our capability to design and implement solutions that deliver value,
achieve operational flexibility and bring change for our customers:

Awarded Best Cloud Communications provider at the 2020 UC Awards

Awarded Best Cloud Communications Provider at the 2020 UC Today awards, hosted by UC Today, the UK's leading publication in the field of Unified Communications and Collaboration.

Partner with Magic Quadrant-recognised CCaaS vendor

Partner with Magic Quadrant-recognised CCaaS vendor robust multichannel, multitenant platform, integrated with our own private UCC Platform, providing the foundationto deliver accessible, tailored solutions to our customers.​

Experience of delivering UCC solutions

Experience of delivering UCC solutions across a variety of use cases, currently hosting 40,000 users on our UCC platform, whose estates are set-up, managed, and maintained by highly qualified and dedicated UCC Service Delivery and Engineering teams.

Delivering solutions tailored to meet your needs

Delivering solutions tailored to meet your needs through a solution and outcome-based approach, starting with an in-depth initial consultation and full support and guidance along the journey from our experienced UCC team.

Competitive UK and International calling plans

Competitive UK and International calling plans and fixed price minutes bundles, allowing customers to manage their call spend effectively.

Unified billing for customers

Unified billing for customers to easily manage their call spend with a single bill across both UCaaS and CCaaS.

9 ISO accreditations to date
9 ISO accreditations to date

which we consistently uphold, proving our continued dedication to delivering top level service and meeting regulatory standards.

Low risk implementation and migration

Low risk implementation and migration through our team of dedicated UCC Solutions Consultants, Delivery Experts, and our 24 / 7 UK Support Desk.

Our Technology Partners

Read our latest UCC blogs

Here's why that's a good thing… "In the new contact centre, we're no longer reliant on hunt groups, and can onboard new services and new desks very easily, which has allowed for a much higher l...
Failure Demand: "Demand caused by failure to do something or do something right for the customer" Seddon, 2003...
Even as the end of lockdown approaches, it is clear that hybrid working is here to stay, with organisations utilising remote and office-based working on a flexible basis, in order to combine the advan...

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Talk to one of our specialists

Fill out the form and we'll get back to you as soon as possible.

If you are looking for technical support, please contact our Support team on: 0845 230 6001

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