Contact Centre for Microsoft Teams

True omnichannel Contact Centre
with Direct Routing for Microsoft Teams

Exponential-e’s Cloud Contact Centre offers seamless integration within the Microsoft Teams environment,
delivering superior and reliable call quality and supporting an integrated customer contact strategy
across your business.

Get in touch

Peace of Mind in the Contact Centre with Teams

Have quality conversations with customers and colleagues from anywhere, with confidence

Quality conversations
with customers

Quality conversations
with colleagues

Reliable service
from anywhere

Best Cloud Communications Provider

at the 2020 UC Awards

Exponential-e was awarded Best Cloud Communications Provider at the 2020 UC Awards for our work ensuring healthcare organisations across South-East London could continue providing a high standard of care in the midst of COVID-19.

Delivering peace-of-mind to...

Agents

Home Agents will have full access to their own performance metrics and those of their teams, we can tailor these to suit your needs. Integration with the back office ensures that agents are connected to other colleagues and can collaborate with one another. If a colleague is unable to deal with a customer query, a back office colleague can seamlessly be connected to the customer.

Supervisors / Managers

We will work with you to design and deliver dashboards that span the customer journey across channels and across a geographically dispersed workforce.

Integration with the back office means that resources from other parts of the organization can be brought into the front line when there are pressures on resourcing

IT Department

At Exponential-e, we say that your Cloud is only as good as your network. We have a superfast, super-secure network with points of presence across the UK and internationally. Make sure your Home Agents are fully secure, by extending our SD WAN offering to employees working remotely.

For voice quality, we offer Microsoft Teams Direct Routing with global calling plans. We are one of the first providers to do so.

Customers

We can help you get your contact strategy right. We have been constantly innovating for many years with dozens of industry firsts. Our team of consultants are here to help you on your journey.

We are as passionate about your service as we are about our own. Be unstoppable with Exponential-e

Our current real-time, Net Promotor Score
Part of our longstanding customer service promise.

Find out more.

Consolidate Contact Centre communications to build
strong, long-lasting customer relationships.

We provide a true omnichannel Cloud Contact Centre with a Microsoft Calling solution to leverage your existing investment in Microsoft Teams, delivering closer customer contact and improved service levels across your entire organisation.

Strive to achieve
first-time customer resolution

Instantly gather customer information and insights through intelligent CRM integration.

Transfer calls or send instant messages to in-house subject matter experts.

View contact availability and view contacts’ schedules to efficiently escalate queries.

Deliver excellent customer service, with reduced ticket handling times, personalised experience through CRM integration

Maximise and manage team resource by routing calls to agents with appropriate skillsets.

Conduct effective and efficient outbound campaigns, optimising customer contact initiatives with modern techniques and technology.

Strive to achieve first-time customer resolution

The benefits of our
Cloud-based Contact Centre

An exceptional customer experience depends not only on seamless communication between the customer and Contact Centre agents, but also the agent and the wider business. Our Cloud-based Contact Centre as a Service (CCaaS) solution enables businesses of all sizes to achieve this, delivering:

Faster resolutions to queries

by providing a unified view of the customer across all channels via a single interface, maximising efficiency, productivity and collaboration

Optimal service levels

Flexible and scalable remote working

Increased cost benefits

Actionable data insights

Truly omnichannel

Our solution consolidates voice, web, chat, email, social media and SMS interactions, all within the same application.

Teams Direct Routing Integration

Fully integrated with Exponential-e’s Teams Direct Routing solution delivering direct routing capabilities from Microsoft Teams via our privately-owned UCC platform, for enhanced online call quality.

Private connectivity

A fully resilient platform, with multiple UK and European private, Tier 1 carrier connections into Exponential e's core infrastructure, providing resilience against PSTN carrier failure and ensuring consistent call quality.

Geographical resilience

Core communications infrastructure is distributed geographically across multiple data centre locations, providing built-in business continuity measures for always-on communications.

End-to-End SLAs

A single point of contact and SLA for all services, enabling vendor consolidation and simplifying access to customer support.

Fully managed ecosystem

As a 24 / 7, fully managed service, CCaaS can be deployed as a component of Exponential-e’s wider communications ecosystem, alongside UCaaS, Cloud, Network, and Security, for an end-to-end solution.

Get in touch

Cottsway Homes - Optimising internal and external communications for a top housing association.

View case study

We have noticed a huge improvement with regards to staff performance and our ability to respond to customers more efficiently. Since we have gone live, we have also received a number of comments from customers noting how quick we have responded to their enquiry.

Why work with Exponential-e

We are an award-winning cloud communications provider demonstrating our capability to design and implement solutions that deliver value,
achieve operational flexibility and bring change for our customers:

Awarded Best Cloud Communications provider at the 2020 UC Awards

Awarded Best Cloud Communications Provider at the 2020 UC Today awards, hosted by UC Today, the UK's leading publication in the field of Unified Communications and Collaboration.

Partner with Magic Quadrant-recognised CCaaS vendor

Partner with Magic Quadrant-recognised CCaaS vendor robust multichannel, multitenant platform, integrated with our own private UCC Platform, providing the foundationto deliver accessible, tailored solutions to our customers.

Experience of delivering UCC solutions

Experience of delivering UCC solutions across a variety of use cases, currently hosting 40,000 users on our UCC platform, whose estates are set-up, managed, and maintained by highly qualified and dedicated UCC Service Delivery and Engineering teams.

Delivering solutions tailored to meet your needs

Delivering solutions tailored to meet your needs through a solution and outcome-based approach, starting with an in-depth initial consultation and full support and guidance along the journey from our experienced UCC team.

Competitive UK and International calling plans

Competitive UK and International calling plans and fixed price minutes bundles, allowing customers to manage their call spend effectively.

Unified billing for customers

Unified billing for customers to easily manage their call spend with a single bill across both UCaaS and CCaaS.

9 ISO accreditations to date

which we consistently uphold, proving our continued dedication to delivering top level service and meeting regulatory standards.

Low risk implementation and migration

Low risk implementation and migration through our team of dedicated UCC Solutions Consultants, Delivery Experts, and our 24 / 7 UK Support Desk.

Get in touch

Our Technology Partners

Read our latest UCC blogs

Are you ready for the next phase of Microsoft Teams… True Unified Communications?

Microsoft Teams has been in the ascension for some time now, rising exponentially in popularity throughout 2020, to the point it is now the default internal communications tool for many organisations,...

Don’t go Soft: The Case for Teams Direct Routing

Now more than ever, effective collaboration and communication are the keys to success. Throughout 2020, we saw a widespread shift in how we interact with each other, both in and out of work, and how w...

Creating new workspaces for the distributed workforce’s ‘liquid footprint’

With the flexible office model slowly but surely supplanting the traditional working environments in favour of dynamic co-working spaces for a number of years now, we have seen many organisations reco...

Our Customers

View more of our customers

Talk to one of our specialists

Fill out the form and we'll get back to you as soon as possible.

If you are looking for technical support please, contact our Support team on: 0845 230 6001

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Talk to one of our specialists

Fill out the form and we'll get back to you as soon as possible.

If you are looking for technical support, please contact our Support team on: 0845 230 6001

Get in touch

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About Exponential-e

Services

Solutions

Terms

London Head Office

100 Leman Street, London, E1 8EU
020 7096 4100

Manchester Office

3 Hardman Street, Manchester, M3 3HF
0161 669 4050

^{*Calls to 0845 numbers will cost 7p p/m plus your phone company’s access charge. All inbound and outbound calls may be recorded for training or quality purposes.}

London Head Office

100 Leman Street, London, E1 8EU
020 7096 4100

Manchester Office

3 Hardman Street, Manchester, M3 3HF
0161 669 4050

^{*Calls to 0845 numbers will cost 7p p/m plus your phone company’s access charge.
All inbound and outbound calls may be recorded for training or quality purposes.}

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Education

Contact Centre for Microsoft Teams

True omnichannel Contact Centre with Direct Routing for Microsoft Teams

Exponential-e’s Cloud Contact Centre offers seamless integration within the Microsoft Teams environment, delivering superior and reliable call quality and supporting an integrated customer contact strategy across your business.

Peace of Mind in the Contact Centre with Teams

Have quality conversations with customers and colleagues from anywhere, with confidence

Best Cloud Communications Provider

at the 2020 UC Awards

Delivering peace-of-mind to...

Agents

Supervisors / Managers

IT Department

Customers

Consolidate Contact Centre communications to build strong, long-lasting customer relationships.

Strive to achieve first-time customer resolution

The benefits of our Cloud-based Contact Centre

Truly omnichannel

Teams Direct Routing Integration

Private connectivity

Geographical resilience

End-to-End SLAs

Fully managed ecosystem

Why work with Exponential-e

Awarded Best Cloud Communications provider at the 2020 UC Awards

Partner with Magic Quadrant-recognised CCaaS vendor

Experience of delivering UCC solutions

Delivering solutions tailored to meet your needs

Competitive UK and International calling plans

Unified billing for customers

9 ISO accreditations to date

9 ISO accreditations to date

Low risk implementation and migration

Our Technology Partners

Read our latest UCC blogs

Our Customers

Talk to one of our specialists

Talk to one of our specialists

About Exponential-e

Services

Solutions

Terms

London Head Office

Manchester Office

London Head Office

Manchester Office

True omnichannel Contact Centre
with Direct Routing for Microsoft Teams

Exponential-e’s Cloud Contact Centre offers seamless integration within the Microsoft Teams environment,
delivering superior and reliable call quality and supporting an integrated customer contact strategy
across your business.

Consolidate Contact Centre communications to build
strong, long-lasting customer relationships.

Strive to achieve
first-time customer resolution

The benefits of our
Cloud-based Contact Centre