Contact Centre as a Service (CCaaS) Solutions
Peace of Mind as a Service from Exponential-e
We understand the importance of an agile Contact Centre to your customers.
That's why we go the extra mile to deliver a customer contact strategy that results in exceptional customer experiences and enhances your brand reputation.
In case of the unexpected, you need to be ready to respond at all times.
We’re passionate about customer service
Live NPS score.
Industry average: 17
Be ready to:
Empower Employees
- By deploying remote / home agents
- Through personal performance reports
- Using motivational / coaching tools
- By collaborating with colleagues using Microsoft Teams
Engage with Customers
- Through Omni Channel Service
- Through self service / AI
- Using live customer feedback
- Using intelligent routing
Supercharge Managers
- With cross-channel customer journeys
- With automated KPI scoring
- With automated sentiment analysis
- With automated feedback escalation
Accelerate IT
- With cloud solutions
- With secure solutions all the way to the home
- With the power of our business-only, layer 2, VPLS network
- With voice quality through Microsoft Teams
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How we deliver Peace of Mind
We deliver Peace of mind to the your key stakeholders through our advanced cloud contact centre solutions, super-fast, super-resilient network, high voice quality through Microsoft Teams, and end-to-end security all the way to the home, backed by our commitment to service excellence and team of consultants.
Supporting you through your journey
We go the extra-mile to help you on your journey from initial consultation to seamless (and timely) delivery of services to a 24 / 7 x 365 UK Service Desk, all underpinned by a fully managed service model.
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Our Products
As your trusted Contact Centre service provider, we work with a range of leading Contact Centre vendors to offer a choice of 'best of breed' solutions, fully vetted and accredited by our own partner ecosystem.
Informal Call Centre
- Voice Only
- Hunt Groups
- Basic ACD
- Dashboards
- Call Analytics
Omni Channel Lite
- Advanced ACD
- Agent Console
- Web Chat
- Email Queues
- Twitter Queues
- Wall Boards
- Analytics
- CRM Integration
Full Omni Channel
- Advanced ACD
- Web Chat
- Email Queues
- Social Media
- Wall Boards
- Analytics
- CRM Integration
- AI Chat Bots
Complex Omni Channel
- Advanced ACD / AI
- All Media Channels
- Wall Boards
- Auto Dialler
- Workforce
- CRM Integration
- Native Intelligent IVR
- Custom Integrations
Our Technology Partners
This exclusive report - created in collaboration with ContactBabel, the contact centre specialists - explores the impact of the new hybrid working model on the productivity and wellbeing of contact centre agents, and how this, in turn, affects the customer experience, as well as the ongoing challenge of cyber security. Drawing on data gathered from 51 organisations across the UK, this report provides powerful, actionable insights that will help make your contact centre a vital part of your wider customer contact strategy.
Read our latest Unified Communications blogs
There's no doubt that the current economic environment has led to feelings of instability, in both our personal and professional lives. Consumers are feeling the pinch, and with rising inflation and i...
Here's why that's a good thing… "In the new contact centre, we're no longer reliant on hunt groups, and can onboard new services and new desks very easily, which has allowed for a much higher l...
Failure Demand: "Demand caused by failure to do something or do something right for the customer" Seddon, 2003...
London Head Office
Manchester Office
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