Retail

You handle the CX. We’ll handle the IT.

Retailers have to innovate to compete in today’s market. The only way to grow market share is to deliver a state-of-the-art customer service experience both online and in-store.

Exponential-e’s IT expertise and relentless commitment to customer service will give your IT team the peace of mind it needs to stop worrying about day to day IT operations. That means they can concentrate on what really matters: delivering exceptional omni-channel service for your customers.

The most successful retailers have the insights to anticipate their customers want and give it to them.

01
Convenience: To be able to make purchases at any time, from anywhere, through any device, without having to wait.
02
Security: To know their personal information and financial transactions are safe and secure from cyberattack.
03
Intimacy: To feel that you know them and care about them as individuals; to share a personal relationship with you.
04
Innovation: To feel they are shopping with an innovative, fast-moving retailer that is always striving to give them the best service technology can provide.

Our Retail Solutions

Click here to find out more about Exponential-e's Connectivity Services.

Make sure you’re always open for business

Our retail technology solutions are provided over a private, highly resilient Network, guaranteeing uptime and availability and Software Designed WAN features.

Click here to find out more about Exponential-e's VPLS Services.

Scale your IT environment to meet demand

Our highly scalable hybrid cloud solution lets you flex your business demands quickly when the need arises – such as during seasonal and promotional spikes.

Click here to find out more about Exponential-e's Cloud Services.

Maximise value and cost efficiency

Maximise your ROI using SD-WAN technology and our Cloud Management Platform, which lets you select the right cloud for each use case.

Click here to find out more about Exponential-e's history of Innovation.

Innovate and develop your customer offerings

Our flexible hybrid cloud model gives you an agile and responsive platform for innovation, plus the services to back it up.

Click here to find out more about Exponential-e's VPLS Services.

IT changes with maximum speed and minimum fuss

Our industry-leading VPLS platform puts centralised control of your IT estate at our fingertips, making our service highly responsive and efficient.

Find out more

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Client Stories

Leading retailers are already innovating with Exponential-e.

A global high street travel retailer with 1,300 stores worldwide

This client’s massive retail network is made possible by Exponential-e.

We enable the client to grow and respond flexibly to changes in customer demand. And, through ongoing management of services and projects, we support both numerous changes to service requirements and the rapid deployment of new sites in the UK and overseas.

The largest fast-fit retailer and wholesaler of tyres in the UK, with approximately 800 retail centres and 14 warehouses

This client wanted to gain control and visibility of its network, to improve resilience and reliability, and to protect client data against security risks.

We simplified and aligned the client’s complex array of services and suppliers into a single, unified and fully managed Network and Colocation infrastructure solution.

We enabled the client to future-proof their infrastructure, and to further explore commercial and market positioning benefits of Cloud-based technology.

A leading manufacturer and retailer of artisan paint and wallpaper with more than 60 showrooms worldwide

This client has recently enhanced its in-store customer experience through digital transformation. We have enabled the execution of the client’s customer experience strategy by giving them a more agile and flexible network.

We supported this transformation by replacing the client’s legacy MPLS WAN with an Internet-based high performance WAN which will carry the client’s majority-SaaS-based applications

Customer service excellence

We are renowned for our customer service. We create peace of mind for our customers – and that means peace of mind for your customers. Our 24/7 x 365 support centre is in-house and on-shore and customer service is in our DNA – just look at our live NPS score.

And because we proactively monitor all our services, we’ll resolve issues before you even know they exist.

London Head Office - 100 Leman Street, London, E1 8EU - Tel: 020 7096 4100    |    Manchester Office - 3 Hardman Street, Manchester, M3 3HF - Tel: 0161 669 4050

*Calls to 0845 numbers will cost 7p p/m plus your phone company’s access charge. All inbound and outbound calls may be recorded for training or quality purposes.

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