You handle the CX. We’ll handle the IT.
Retailers have to innovate to compete in today’s market. The only way to grow market share is to deliver a state-of-the-art customer service experience both online and in-store.
Exponential-e’s IT expertise and relentless commitment to customer service will give your IT team the peace of mind it needs to stop worrying about day to day IT operations. That means they can concentrate on what really matters: delivering exceptional omni-channel service for your customers.
The most successful retailers have the insights to anticipate their customers want and give it to them.
Our Retail Solutions
Make sure you’re always open for business
Our retail technology solutions are provided over a private, highly resilient Network, guaranteeing uptime and availability and Software Designed WAN features.
Scale your IT environment to meet demand
Our highly scalable hybrid cloud solution lets you flex your business demands quickly when the need arises – such as during seasonal and promotional spikes.
Maximise value and cost efficiency
Maximise your ROI using SD-WAN technology and our Cloud Management Platform, which lets you select the right cloud for each use case.
Innovate and develop your customer offerings
Our flexible hybrid cloud model gives you an agile and responsive platform for innovation, plus the services to back it up.
IT changes with maximum speed and minimum fuss
Our industry-leading VPLS platform puts centralised control of your IT estate at our fingertips, making our service highly responsive and efficient.
A global high street travel retailer with 1,300 stores worldwide
This client’s massive retail network is made possible by Exponential-e.
We enable the client to grow and respond flexibly to changes in customer demand. And, through ongoing management of services and projects, we support both numerous changes to service requirements and the rapid deployment of new sites in the UK and overseas.
The largest fast-fit retailer and wholesaler of tyres in the UK, with approximately 800 retail centres and 14 warehouses
This client wanted to gain control and visibility of its network, to improve resilience and reliability, and to protect client data against security risks.
We simplified and aligned the client’s complex array of services and suppliers into a single, unified and fully managed Network and Colocation infrastructure solution.
We enabled the client to future-proof their infrastructure, and to further explore commercial and market positioning benefits of Cloud-based technology.
A leading manufacturer and retailer of artisan paint and wallpaper with more than 60 showrooms worldwide
This client has recently enhanced its in-store customer experience through digital transformation. We have enabled the execution of the client’s customer experience strategy by giving them a more agile and flexible network.
We supported this transformation by replacing the client’s legacy MPLS WAN with an Internet-based high performance WAN which will carry the client’s majority-SaaS-based applications
Customer service excellence
We are renowned for our customer service. We create peace of mind for our customers – and that means peace of mind for your customers. Our 24/7 x 365 support centre is in-house and on-shore and customer service is in our DNA – just look at our live NPS score.
And because we proactively monitor all our services, we’ll resolve issues before you even know they exist.
London Head Office - 100 Leman Street, London, E1 8EU - Tel: 020 7096 4100 | Manchester Office - 3 Hardman Street, Manchester, M3 3HF - Tel: 0161 669 4050
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