Network Guardianship provides Virgin Atlantic with networking, management, governance, security solutions and cloud connectivity. These enable the brand to deliver a uniform level of service to staff and customers around the globe. The infrastructure Exponential-e is implementing will serve as the backbone of Virgin Atlantic and Virgin Holiday's technological team which focus on utilising the very best technologies to continue an innovative-led approach to customer service delivery.
Jules Gascoigne, VP of Technology Services & Security at Virgin Atlantic said:
"I am delighted that we have been able to award Exponential-e work that covers Virgin Atlantic and Virgin Holidays. Exponential-e have brought interesting ideas and a touch of personal service to our mix of partners – I am looking forward to working with them in the future"
"Our partnership with Virgin Atlantic is committed to providing technical and operational excellence over the next five years by delivering the right services, using the right technologies, and extending our successful partnership with Virgin Holidays to Virgin Atlantic. Virgin Atlantic, as a brand, embodies a way of doing business by putting customers first that we hugely admire. Therefore, it's a real source of pride for us to be a Network Guardian and work alongside them to support their business."
Exponential-e was awarded the contract for three main reasons. Firstly, since 2012 it has had an extremely successful relationship with Virgin Holidays, giving Exponential-e an in-depth understanding of the Virgin culture and customer-centric mind-set. Secondly, Exponential-e's proven reputation for technological innovation; thirdly Exponential-e's proven reputation for responsiveness. Just like Virgin, Exponential-e places customers at the heart of its products and services, and has recently launched a real-time Net Promoter Score for display on its website. For Virgin Atlantic, this was critical, as customer-facing systems will be relying on the network infrastructure; as such, Virgin Atlantic needed to work with a proactive and solution-focused partner.
Lee Wade, CEO, Exponential-e said:
"Virgin Atlantic and Exponential-e have a shared focus on innovation, with a view to improving the customer experience. In an industry where there is little to differentiate one airline from the next other than price, Virgin's ethos has been to pioneer new services and connect with consumers on a human level. A forward-looking approach to tech and a willingness to break the mould has enabled it to create an aviation empire. We're delighted to be working with them as they integrate these two businesses and continue to strive to break the mould."