Housing Associations

Technology at the heart of tenant experience

Helping housing associations drive digital initiatives and collaboration with tenants and service providers – underpinned by robust security of data and services.

Download Gloucester City Homes case study

The role of technology for the housing sector in a digital world

To succeed in a digital world, housing associations need to rapidly transform by adopting modern technologies, redesign operational processes and increase collaboration. By investing in a digital future, housing associations can streamline costs, improve operational efficiency and concentrate on creating an improved tenant experience.

"While moving to the Cloud heralds great benefits for us, we also needed a partner who could ensure serious Network reliability in order for our residents to experience no disruption when accessing the services they depend upon. Exponential-e was the perfect choice for this, having already proven themselves as a trusted partner in the past."

Exponential-e works with housing associations to:

Increase availability and accessibility of services.

Process payments faster and securely.

Better manage tenant records and safeguard for compliance.

Increase transparency with IT infrastructure visibility and control.

Improve communications between contractors, operational staff and tenants.

Create a future-proofed infrastructure network that is agile, robust and scalable.

Meet regulatory and compliance demands.

Our housing sector solutions

Security

Inherently secure VPLS network - foundation built with security in mind.
Risk mitigation - Cloud solutions delivered on the clean side of your firewall.
Security operation centre (SOC) specialising in services from managed firewalls to secure end-point device management.

Digital Initiatives

Cloud solutions to manage increased compute power needs.
Public, private and hybrid cloud services – managed/non-managed.
Access to mission-critical applications on any device, anytime and anywhere.
Business continuity & Disaster Recovery - supported by 24/7/365 desk support.

Collaboration and Communications

A robust voice and communications solution for large volumes of call traffic with smart call routing for priority cases.
Reporting, monitoring and recording of communication between tenants, contractors and operations.
Remote and flexible workforce collaboration with advanced Voice solutions.

Meeting housing associations objectives

White paper: Using technology to improve housing services in the age of austerity

Download white paper

London Head Office - 100 Leman Street, London, E1 8EU - Tel: 020 7096 4100 | Manchester Office - 3 Hardman Street, Manchester, M3 3HF - Tel: 0161 669 4050

^{*Calls to 0845 numbers will cost 7p p/m plus your phone company’s access charge. All inbound and outbound calls may be recorded for training or quality purposes.}