Contact Centre as a Service (CCaaS)

An exceptional omni-channel customer experience with minimal operational costs

With Exponential-e’s cloud-based managed CCaaS solution, you can give your customers a fully integrated omni-channel experience without straining your IT resources or spend.

01

Design a unique customer experience for your enterprise

02

Manage interactions across multiple channels

03

Intelligent call routing to streamline your workflow

04

Scale capacity flexibly according to business requirements

If you’d like to find out more information, enter your details in the contact form and one of our UC experts will get right back to you.

Call Management

Call Management

  • Intelligent IVR
  • Hunt Groups
  • Call Recording
  • PCI / DSS
  • Call Analytics
Call Centre

Call Centre

  • Call queues
  • Intelligent IVR
  • Automatic call distribution
  • Agent
  • Supervisor
  • Welcome / comfort messages
  • Queue position
  • Reason codes
  • Skills based routing
  • CRM integration
  • Call analytics

Contact Centre

  • Multi-channel queues
  • Voice
  • Web chat
  • E-mail
  • Social media queues
  • All call centre attributes
  • Agent
  • Supervisor
  • Skills based routing
  • CRM / workforce management integration
  • Multi-channel analytics

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London Head Office - 100 Leman Street, London, E1 8EU - Tel: 020 7096 4100    |    Manchester Office - 3 Hardman Street, Manchester, M3 3HF - Tel: 0161 669 4050

*Calls to 0845 numbers will cost 7p p/m plus your phone company’s access charge. All inbound and outbound calls may be recorded for training or quality purposes.

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