About Riverlite

Based in St.Neots, Cambridge, Riverlite offers a wide range of scalable, robust managed IT services to organisations all over the UK. Emphasising service quality, value for money, and technical innovation - backed up by ISO20000 & ISO27001 accreditations - Riverlite are continually looking for new ways to tailor their solutions to their customers' evolving requirements and focus on creating strong, long-lasting professional relationships in every interaction.

The Challenge

Working with customers across a wide range of sectors, all of whom have highly specific requirements for their IT infrastructure, Riverlite combine deep internal expertise with a highly select network of trusted technology partners, who work closely with their own teams to offer customers a broader range of cutting-edge, fully integrated solutions.

Looking to replace the MSP who had previously handled their connectivity requirements, after struggling to establish an effective working relationship, Riverlite were introduced to Exponential-e by a member of the Channel Partner team. Impressed by Exponential-e's service portfolio, responsiveness, openness to collaboration, and transparent pricing, the decision was made to begin a formal partnership, making full use of their self-owned, business-only network.

Solution 

From the outset, the partnership between Riverlite and Exponential-e proved to be an effective one, allowing them to fulfil a wider range of customers' connectivity requirements - including those who wished to fully outsource that element of their infrastructure. This, in turn has allowed Riverlite to focus on broadening and optimising their overall comms offer, safe in the knowledge that it is built on a strong foundation, managed by a team of trusted specialists.

This level of close collaboration has allowed teams from both organisations to work together at several complex bids, ensuring the integrated solutions are fully tailored to the customer's specific requirements, and presented as effectively as possible, in order to gain buy-in from key stakeholders.

Furthermore, in terms of the day-to-day operations, any problems that have arisen - be they technical or scoping in nature - have been quickly identified and resolved through close communication from both teams, including both account managers and technical experts from the Exponential-e side, including dedicated Support and Project Management teams. Beyond the swift resolution of potential issues, building rapport in this way has allowed for a more proactive approach to identifying and acting on new opportunities for services enhancements and cost savings, as well as implementing the latest patches and updates. This has not only enhanced Riverlite's overall business continuity, but also helped build rapport between teams, creating multiple touchpoints that streamline communication and collaboration on a daily basis.

Since these early successes, the partnership has continued to evolve organically, with plenty of scope for future growth - both in terms of strengthening existing solutions and adding new ones to the wider portfolio, including exploring the full range of possibilities offered by Cloud transformation.