Quiss Technology

Quiss-Our-Partner-blog-header

A longstanding channel partnership drives the delivery of world-class managed IT services

About Quiss Technology

Since 1988, Quiss Technology has been delivering world-class managed IT services, with a particular focus on the legal, manufacturing, and pharmaceutical sectors, with key products being level 1, 2, and 3 helpdesks, network, cyber security, telephony, and online training. Quiss' full catalogue of solutions focuses on helping organisations leverage technology to gain competitive advantage, utilising a hands-on, consultative approach to deliver sophisticated bespoke solutions for the most demanding sectors.

The Challenge

As a provider of managed IT services, Quiss Technology depends on the resilience, security, and performance of its underlying infrastructure. However, the ongoing maintenance and development must not come at the expense of their teams' freedom to focus on customer goals and requirements. To achieve this, Quiss required a long-term technology partner to manage and monitor their underlying infrastructure, while providing hands-on support with customers' complex project requirements. Beyond the simple provision of services, the ideal partner would possess deep experience in Quiss' target sectors and be able to quickly develop a rapport with their internal teams, placing the customer at the centre of every project.

Solution 

Following a comprehensive evaluation of their service capabilities, network quality and - critically - cultural fit, Quiss elected to partner with Exponential-e - initially to support the delivery of communications solutions, including VPLS, DC and Cloud connectivity, and Microsoft Teams, along with UC and traditional hosted telephony. Since then, the partnership has evolved to encompass Exponential-e's full portfolio of solutions, particular Cloud and Unified Communications, in order to support their clients' as they transition to a distributed workforce and explore new ways to futureproof their IT infrastructure.

Critical to the success of this partnership has been the strong, sustained communication between Quiss, a dedicated account team at Exponential-e, and Quiss' customers and end users. Given the demanding sectors Quiss delivers its services to, which typically have highly strict compliance and data protection requirements, off-the-shelf solutions will rarely prove appropriate, which means close consultation at the outset of every project is essential. By delving deep into the goals for each project's requirements before any solutions are proposed, Quiss and Exponential-e are able to design and deliver solutions that optimise customers' overall efficiency, scalability and profitability, while streamlining the process of meeting complex compliance requirements.

In this way, Quiss is able to offer customers the best of both worlds: the cutting-edge technology, sector-specific expertise, and world-class service quality of IT leaders, combined with the flexibility, agility, and personal approach of smaller, up-and-coming organisations.

The partnership continues to evolve, as teams from Quiss and Exponential-e work closely with customers and end users to help them navigate the evolving digital landscape, launching new innovations in direct response to their short- and long-term requirements. In this way, the true value of a partnership based on trust, communication and innovation demonstrates itself.

Solution benefits

  • Successful delivery of bespoke solutions, built to fulfil customers' unique requirements.
  • Combining Exponential-e's full portfolio of IT, Cloud, Communications and Cyber Security solutions into Quiss Technology's wider service wrap.
  • Ongoing communication between teams at both companies, driving operational efficiency and technological innovation.
  • Adoption of new value‐added services.
  • Customer peace of mind, knowing that the solutions vital to their business are fully managed through a stable and committed relationship, from the services provider through to the end user.

The most important thing at the outset of any new partnership is establishing trust between teams. Once you've built a strong rapport and are working towards shared goals, the technological innovations follow naturally.

Terry Faria
Telecommunications Manager, Quiss Technology.

Anyone can deliver technology, but it's people that really make the difference. That's the difference between a service provider and a partner, and that's what we've enjoyed throughout our relationship with Exponential-e.

Terry Faria
Telecommunications Manager, Quiss Technology.

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London Head Office

100 Leman Street, London, E1 8EU
020 7096 4100

Manchester Office

3 Hardman Street, Manchester, M3 3HF
0161 669 4050

 

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*Calls to 0845 numbers will cost 7p p/m plus your phone company’s access charge.
All inbound and outbound calls may be recorded for training or quality purposes.