National Customer Service Week: Changing consumer expectations

For National Customer Service Week 2021, Suzette Meadows, Lead Consultant for Contact Centre/Unified Communications at Exponential-e, joins a panel of experts at Open Access Government to discuss how customer service is evolving, and the role technology has to play in delivering first-class customer journeys, every time. Read the article

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All inbound and outbound calls may be recorded for training or quality purposes.