Natilik

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Close collaboration, service consolidation, and technological innovation delivers a new model for digital transformation

About Natilik

Natilik is the 'Confident Guide' to digital transformation for companies across the globe, working with a carefully selected network of vendors to provide holistic, fully integrated technology solutions that combine products, services, platforms, applications, and expertise. From the most straightforward deployments to deep, long-term transformation, Natilik's flexible, bespoke approach ensures successful outcomes for every customer.

The Challenge

Working with a wide range of longstanding customers in multiple challenging sectors - many of whom maintain sites across the UK and internationally - Natilik focus on cultivating strong relationships with technology partners who can support this in terms of both added value and managed solutions, particularly in the carrier market. In particular, with a well-established set of values deeply ingrained in their company DNA, Natilik ensures that any organisations they partner with reflect this in everything they do.

Driven by the onset of COVID-19 in 2020, the increasing drive for hybrid approaches, large-scale digital transformation, and bespoke solutions has made such partnerships even more essential. Rather than purely transactional relationships with their technology providers, the forward-thinking organisations who successfully weathered the challenges of 2020 are increasingly keen to streamline and consolidate their IT ecosystems, optimising flexibility, cost control, and the potential for future growth. For example, it is rapidly becoming the norm for organisations to look for connectivity providers who can offer a range of additional solutions as part of a single service wrap - whether that is in response to immediate requirements, or to ensure they will be able to swiftly adapt to an unexpected shifts in the landscape going forward.

These were key considerations when Natilik were first introduced to Exponential-e and were determining factors in their final decision to form a partnership.

Solution 

The partnership between Natilik and Exponential-e began with the alignment of teams at both organisations - including technical sales engineers and presales teams - ensuring client expectations were understood and effective channels of communication were established. With this foundation in place, both teams were well-placed to collaborate closely on a wide range of customer projects - an approach that continues to evolve. A dedicated account team at Exponential-e typically becomes involved at the outset of each project, reviewing the desired outcomes, and considering how best to fulfil them. The results are always fully bespoke to each customer's requirements, ranging from streamlined, transactional deployments that emphasise rapid, efficient, and secure rollouts, to cutting-edge hybrid models that make full use of the available service portfolio. This approach has since been extended to RFPs, ensuring this flexible methodology is utilised consistently and effectively throughout every stage of the customer journey - from the initial point of contact, through to the launch day and ongoing support.

This level of trust, communication, and collaboration has allowed Natilik to make full use of Exponential-e's evolving service portfolio, including its self-owned Layer 2 VPLS Network, and early adoption of emerging technologies. This proved essential throughout 2020 and the move to widespread hybrid working, when companies across the UK accelerated their long-term Cloud transformation plans and embraced relatively new technologies, such as SD-WAN.

With an increasing number of organisations adopting a more strategic, long-term view of their IT infrastructure, and requiring rapid, holistic transformation, rather than the deployment of individual solutions, the streamlined, collaborative approach developed by Natilik and Exponential-e is transforming the way we think about digital transformation and accelerating our journey to the new way of working.

Solution benefits

  • Ongoing communication and collaboration between Natilik and Exponential-e teams, driving sustained innovation and streamlined deployments
  • A holistic service wrap, including a range of managed services and support, allowing for the delivery of the fully integrated solutions customers demand
  • Greater agility in response to customers' evolving requirements and shifts in the market, with a dramatically reduced time to market for emerging technologies
  • A world-class network as the foundation for technological innovation and exceptional customer service   

It's the shared values that have really been the foundation of our relationship with Exponential-e, as well as their willingness to do things a bit differently."

Robb Thaw
Product Marketing Manager, Natilik.

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All inbound and outbound calls may be recorded for training or quality purposes.