Pro-Active Support

We provide real-time and advanced fault detection which enhance your own SLA response times.

Features and Benefits:

• We supply state of the art 802.3AH electronic demarcation devices (EDD) as standard which are used to constantly monitor service quality allowing us to isolate performance issues up to 75% quicker than incumbent carriers can.
• We frequently carry out fault isolation and testing (for example of cable loops and duplex issues) to ensure you receive the most effective service. This also enables us to detect potential problems before they affect your day-to-day operations.
• We offer transparent hardware failure which means you have access to your own network information. This means your IT department can trouble shoot to fix an urgent crisis rather than having to go through a number of support engineers to get the information required.