Network performance & SLAs

EtherReach™ is a high-speed, permanently connected, point-to-point, uncontended circuit. As an uncontended service, you get the bandwidth for which you pay. The service offers high-availability, resiliency and diversity options backed-up by service level guarantees and compensation credits. The service carries a mean time to repair of less than 5 hours. It is a protected service with a 50ms restoration capability in the event of a link failure.

We offer end-to-end service level agreements for bandwidth, jitter and packet-loss, all backed up by contractual guarantees. Comprehensive performance statistics are provided, showing how your network is performing against key criteria including uptime, jitter, latency and packet loss.

We provide 24/7 pro-active support for all on-net/off-net services with real-time and advanced fault detection.