Vacancies

Shape your future with Exponential-e

Our passion for technology is only matched by our passion for our people. Working at Exponential-e means coming into a dynamic environment where motivated employees have the opportunity to become experts in their field, thought leaders and game changers of the future. In all areas of our business we strive to build teams who; continually seek meaningful results through innovation, are customer-focused team players and who thrive on working in a fast-paced and friendly environment.

  • Full Stack Developer

    Type of role: full time permanent

    Hours: Monday – Friday 9:00 – 17:30

    Holidays: 25 days plus Public Holidays

    Overall purpose of the job:

    You should not only be able to code to a high standard but should actively follow, understand, evaluate and be able to implement appropriate technologies and best practices as they evolve. You will be a key part of the development team and your passion should help enable Exponential-e to remain at the leading edge of the telecoms market.

    Key responsibilities for this role:

    • Developing applications using various Javascript frameworks, NoSQL, HTML and CSS
    • Support and maintain existing applications
    • Provide application level support to system users
    • Gathering, documenting and estimating requirements
    • Provide a test environment prior to each release
    • Contribute to the quality of system delivery including the architecture, planning, estimation, development, integration, test and release infrastructure
    • Help maintain consistently high code quality across the development team including code reviews
    • Be able to and have the desire to contribute to towards the company’s technical strategy

    Knowledge and experience required:

    • Javascript
      • NodeJS & NPM
      • ES2015/16
      • Task runners (Webpack/NPM) 
      • Transpiling (Babel)
      • Frameworks (ExtJS/ReactJS) 
    • HTML5, CSS3
    • NoSQL databases (MongoDB)
    • Agile/Scrum development methodologies
    • Source control (Git, Bitbucket)
    • Automated testing (unit, functional, integration)
    • Continuous integration (TeamCity Jenkins)
    • Responsive/adaptive development
    • Cloud platforms (Amazon Web Services)
    • Additional Knowledge / skills :

    • C#
    • Dev Ops
    • Testing frameworks
    • SemanticUI
    • Serverless framework 
    • SASS/LESS
    • TDD/BDD
    • UI/UX best practices
    • Salesforce
    • ServiceNow

    Mission Statement

    "Achieve the status whereby Exponential-e 3.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."

    Apply Now
  • NMS System Administrator

    Type of role: full time permanent

    Hours: Monday-Friday 09:00-17:30

    Holidays: 25 days plus Public Holidays

    Overall purpose of the job:

    Support the development, deployment and administration of the company's internal and external Network Management systems

    Key responsibilities for this job:

    • Proactive development of Network Management Systems (NMS) to support existing and new networks and services.
    • Automate all Systems Maintenance tasks.
    • Architecture, design and planning for the existing and new Network Systems infrastructure.
    • Design, testing, validation of maintenance patches.
    • Daily administration of NMS (Network Management System) and supporting applications.
    • Production of implementation and technical service documentation for use by support teams.
    • Provide NMS (Network Management System) support for the Customer Service teams (NOC).
    • To work in parallel with normal daily duties to deliver assigned projects.
    • Field engineering duties when required (Network Management Systems related).
    • To participate in the on call rota (24x7x365 rota).

    Knowledge and experience required:

    • Administrator level Unix/Linux skills  

    Desirable knowledge and experience:

    • Redhat / Centos sysadmin experience
    • Configuration management: Chef, Puppet or Ansible  
    • Network Management applications (EMC Smarts) 
    • Experience working for a Telecommunications or Managed Service Provider  
    • Understanding of networking principles - routers, switches, firewalls, ACLs, IP addressing, subnetting
    • Programming (perl, shell, bash, or ksh) 
    • Mission Statement

      "Achieve the status whereby Exponential-e 3.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."

      Apply Now
  • Trainee Field Engineer

    Type of role: full time permanent

    Location: London

    Hours: Monday-Friday 09:00-17:30

    Holidays: 25 days

    Overall purpose of the job:

    • We are looking to recruit an eager individual who is looking to commence a career in Engineering. Overtime you will learn the technical information and be responsible for the duties below. 
    • 24x7 field engineering duties within Exponential-e Data Centres (DCs) and Points of Presence (PoPs)
    • Support physical access to DCs
    • Remote hands support
    • Hardware inventory management
    • Hardware installation and cabling

    Key responsibilities for this job:

    • DC Physical Access & Site Management
    • Maintain professional appearance of and disciplined approach in Exponential-e DCs
    • Work with peers to deliver new infrastructure for new capacity/products
    • Perform regular audits of power usage and manage the Power Down Test / Power Maintenance program for assigned DCs
    • Ensure adherence to processes and standards ISO 9001, ISO 27001, ISO 20000 & ITIL
    • Manage security and access for Exponential-e DCs
    • Participate and operate a 24x7x365 on call Rota to provide support for all DCs
    • Hardware Installation & Cabling
    • Assisting with special projects to build physical cabling infrastructure and management systems in Exponential-e DCs following DC standards
    • Support execution of DC closure, consolidation and optimization programs
    • Provide field engineering resource to connect cables for adds, moves and changes
    • Provide field engineering resources for core network team maintenance activities
    • General maintenance activities as instructed
    • Remote Hands
    • Work with core network team to support and provide resource on agreed maintenance schedule
    • Foster a culture of customer focused behaviors and continuous operational improvement
    • Deliver excellent customer service and develop strong relationships with customers
    • Perform additional duties as assigned

    Knowledge and experience required:

    • Well organized and self-motivated team player
    • Well organized and self-motivated team player
    • Effective communication skills and an excellent telephone manner
    • Able to work under pressure making timely and informed decisions to tight timescales, whilst maintaining attention to detail
    • A strong attention to detail and a task finisher
    • Mission Statement

      "Achieve the status whereby Exponential-e 3.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."

      Apply Now
  • Managed Services Engineer

    Type of role: full time permanent

    Hours: Week 1 8:00am-4:30pm, week 2 10:30am-7:00pm

    Holidays: 25 days plus Public Holidays

    Overall purpose of the job:

    Providing 1st & 2nd line helpdesk and remote desktop support to our Exponential-e customers, the primary responsibilities for this individual will be owning and managing tickets while supporting our customers issues through to resolution

    Key responsibilities for this job:

    • Responding to support calls as assigned within service level agreements; ensuring calls are quickly and accurately logged, closed and analysed to prevent future occurrences and call resolutions priorities are met.
    • Escalate problem calls within the Cloud team to meet Service Level Agreements and ensure maximum level of customer satisfaction
    • Troubleshooting customer technical faults and working with external vendors service providers to achieve fault resolutions
    • Work as a team to deliver resolutions to customer requests from telephone work as a team to deliver timely resolutions

    Knowledge and experience required:

    • Experience Technical Support Analyst (1st & 2nd Line Support)
    • Previous experience in a busy customer facing helpdesk role
    • Exchange 2003-2010, Active Directory 2003 - 2010, Windows Server 2003- 2008 and troubleshooting VMWare
    • Mission Statement

      "Achieve the status whereby Exponential-e 3.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."

      Apply Now
  • Public Sector Strategic Marketing Manager

    Type of role: full time permanent

    Location: London

    Hours: Monday-Friday 09:00-17:30

    Holidays: 25 days

    Overall purpose of the job:

    Develop and publish the Public Sector Marketing Plan to support of the Public Sector strategy and the Public Sector Channel revenue growth

    Devise and execute Public Sector campaigns and marketing initiatives by collaborating with the Director Public Sector, other Senior Managers and Marketing managers within exponential-e

    Key responsibilities for this job:

    • Deliver effective Public Sector Marketing plans and actions to meet acquisition and incremental growth revenue targets
    • Develop Public Sector vertical propositions and translate them into vertical messaging
    • Create lead generation activities and syndicated campaigns to help feed the Public Sector pipeline
    • Co-ordinate Public Sector marketing events – working alongside partners as appropriate
    • Plan and execute account based marketing activity (for example Innovation Workshops) with key customers, working closely with account teams and partners
    • Manage the Public Sector marketing budget and measure and report on results
    • Participate in the management of partner Marketing Development Funds (MDF) in support of public sector including the creation and execution of initiatives and reporting back on ROI
    • Organise and attend regular meetings and planning activity with the Crown Commercial Service as required
    • Participate in bid teams to win places on appropriate public sector frameworks and for major public sector account base opportunities
    • Manage and ensure maximum value is obtained from relationships with suppliers of public sector market intelligence and public sector trade associations such as Innopsis
    • Drive Public Sector relevant content on the Exponential-e website, and generate case studies and video content / testimonials to support business development activities
    • Work collaboratively with the Exponential-e marketing team and Public Sector sales team.
    • Competitive analysis and market monitoring.

    Knowledge and experience required:

    • Experience in developing business within Public Sector
    • The ability and experience required to deal directly with customers
    • Able to demonstrate strong commercial understanding and business acumen
    • Good understanding of Public Sector buying practices and relevant frameworks
    • Strong creative skills, independent learner with a passion for focusing on the possible

    Desirable knowledge and experience:

    • Blog writing capabilities
    • Competent using tools including Salesforce / Google Analytics / Joomla and SharePoint.

    Mission Statement

    "Achieve the status whereby Exponential-e 3.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."

    Apply Now
  • 3rd Line Network Engineer

    Type of role: full time permanent

    Location: London

    Overall purpose of the job:

    To manage and own support tickets in relation to existing customer services

    To work closely with the 2nd Line Service Desk team and the Solution Delivery team to assist in supporting customers and configuration tasks

    Key responsibilities for this job:

    • Regular communication verbally and written with existing customers
    • Provide 3rd Line support for incoming customer support queries and escalations from the 2nd Line Service Desk
    • Take ownership and effectively manage support tickets for incidents, change and service requests
    • Documentation of customer solutions – OSS System, Visio documentation, technical summary write up
    • Customer service simulation testing
    • Provide support and mentoring to 2nd Line engineers
    • Provide resources to the solution delivery team in supporting the configuration and implementation of new customer projects

    Knowledge and experience required:

    • In depth knowledge and troubleshooting of networking principles equivalent to CCNP R&S or JNCIP-ENT level
    • Ability to troubleshoot and sectionalise faults to identify root cause and resolution
    • Advanced knowledge of layer 2 and 3 protocols including QinQ, BGP, OSPF, VRRP
    • Significant experience using one of the following firewalls: Fortigate, Palo Alto, Cisco ASA. This should include experience of configuring and troubleshooting access lists, NAT, IPSec and SSL VPNs.
    • Experience with using networking tools such as Wireshark

    Mission Statement

    "Achieve the status whereby Exponential-e 3.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."

    Apply Now
  • Receptionist

    Type of role: full time permanent

    Location: London

    Hours: Monday-Friday 08:30-17:00

    Holidays: 25 days plus Public Holiday

    Overall purpose of the job:

    • To act as “front of house” for the Exponential-e Ltd reception desk at the London HQ
    • To carry out a series of administrative tasks as requested
    • To act as the office manager for the business and London HQ
    • To manage & liaise with the cleaners

    Key responsibilities for this job:

      Reception

      • To meet and greet all visitors on arrival at the London HQ, ensuring that Exponential-e staff are notified promptly of their visitors arrival
      • To answer all calls that arrive at the reception desk and to pass to the appropriate staff member, or to take a message if the staff member is absent (this is then emailed to the relevant team or staff member)
      • Manage the scheduling of the Exponential-e Boardroom calendars
      • To make refreshments for visitors and make sure catering is ordered for meetings as requested

           General office 

      • To distribute the incoming post and to frank and send out the outgoing post
      • To organise the Reception area, Boardrooms and kitchen areas and to ensure at all times that the rooms are clean, organised, well stocked and ready for use (liaising with the cleaners and facilities coordinator)
      • To carry out administrative tasks as directed by the Facilites coordinator and Executive Assistant
      • Record and monitor office expenditure
      • Organise office maintenance and repair working with the facilities co-ordinator
      • Knowledge and experience required:

        • Previous reception / front of house experience
        • Hard working individual happy to carry out a broad range of tasks, often requested at short notice
        • Good IT skill including a working knowledge of MS Office
        • Well presented, someone who presents a positive appearance of the company at all times
        • Good organisational skills with an ability to seek upward feedback if unclear
        • Excellent written and spoken English
        • Strong timekeeping and able to arrive punctually each day
        • A good understanding of facilities needs

        Mission Statement

        "Achieve the status whereby Exponential-e 3.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."

        Apply Now
  • Sales Specialist - Cloud

    Type of role: full time permanent

    Hours: Monday-Friday 09:00-17:30

    Holidays: 25 days plus Public Holidays

    Overall purpose of the job:

    • To support and execute the new business acquisition strategy of Exponential-e ensuring achievement of all assigned margin, revenue and contract value targets.
    • Deliver consistent and exceptional level of sales professionalism whilst exceeding performance against measurable key performance indicators

    Key responsibilities for this job:

    • Delivering against individual assigned Sales Incentive Plan covering both net new business sales as well as overlay sales
    • Feeding in field experience and customer requirement in to Exponential-e Product development process
    • Advising and driving sales campaigns with Exponential-e Marketing
    • New logo Sales, driving reference aligned to sales success
    • Working closely and building relationship with Exponential sales teams covering Public Sector, Enterprise, Account Management and Channel
    • Deal leadership in both direct and indirect models
    • Create strategic partnerships that provide increase differentiation of our services in target sectors

    Core competencies:

    • Experience in selling complex services deals, mixing in Cloud, Professional Services, Managed Services and Transition and Transformation programmes.
    • Clear understanding of large scale service deals, dependencies and service components that enable full delivery in life
    • Strong knowledge around cloud delivery covering technical, service and commercial attributes and highly competent in constructing transformation deals for customers
    • Experience in application architectures and application change / transformation programmes
    • Production of high quality presentation decks
    • Multi-level relationship management and multi-level selling
    • Strong leadership and organisational skills, establishing team governance, structure and reviews to drive success
    • Defining the sales strategy and brining a team with you, leading and inspiring the team
    • Experience / knowledge of Agile / Devops methodology and value
    • High competency in constructing deals. Service schedules, Commercial principles and innovative commercials and service delivery frameworks, Risk Management, Transition and Transformation dependencies
    • Good understanding of the competitive landscape for 3rd Platform Services, Social, Analytics, Cloud and Mobile
    • Using new and disruptive technologies to solve complex business challenges and working in an ever changing working environment
    • Working within large complex Enterprise businesses and / or Service Provider environments
    • Extremely driven, motivated, self-sufficient, collaboratively minded with a highly entrepreneurial nature

    Knowledge and experience required:

    • Private Cloud Services and Architectures
    • Public Cloud Services, areas such as Amazon, Azure and Google Compute Engine, vCloud Air etc
    • Virtualisation in particular VM Ware based
    • Enterprise applications and transformation e.g. Oracle, SAP, Exchange
    • Appreciation of PaaS services, next generation application development and data driven services including Big Data
    • Desktop Managed Services and Desktop as a Service, driving transition from Physical to virtual based end user services
    • Storage, replication, archiving, long term data retention and information Lifecycle management
    • Infrastructure migration tools and services e.g. Zerto, Power Recon, Power convert, MAP etc
    • High performance computing and GPU based client side desktop services

    Mission Statement

    "Achieve the status whereby Exponential-e 3.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."

    Apply Now
  • Core Network Operations Engineer

    Type of role: full time permanent

    Location: London

    Hours: Monday-Friday 9:00-17:30

    Holidays: 25 days excluding Bank holidays, Will also be paid for Bank holidays

    Overall purpose of the job:

    The Core Operations team are responsible for all aspects of maintaining the core network and configuring customer solutions. This team sits at level 4 of the engineering hierarchy and is responsible for providing advanced support for the 2nd and 3rd line service desk teams.

    Key responsibilities for this job:

    • Providing advanced network support to service desk engineers 
    • To work in parallel with normal daily duties to deliver assigned projects
    • Provide support to internal teams to assist them in delivering their objectives
    • Field engineering duties when required (core network related)
    • Provide support and mentoring to 2nd and 3rd line engineers
    • To be available for on-call duties (core network related) and out-of-hours work when required

    Knowledge and experience required:

    • Good understanding of fundamental networking principles – routing and switching
    • Knowledge of routing and switching protocols - BGP, OSPF, ISIS, EIGRP, STP, VLANs, Dot1q, QinQ
    • IP Addressing and Subnetting knowledge – IPv4 & IPv6

    Desirable knowledge and experience:

    • Experience working for an ISP/Carrier is highly desirable
    • Preferably CCNA and CCNP qualified
    • Experience working with Cisco, Juniper and Alcatel-Lucent are relevant
    • Other technologies – VPLS (E-Lan), E-Line, DSL, Group protocols (VRRP, HSRP), understanding of access technologies (E1, Fibre, etc.)

    Mission Statement

    "Achieve the status whereby Exponential-e 3.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."

    Apply Now
  • Managed Services Desktop Engineer

    Type of role: full time permanent

    Location: London

    Hours: Monday – Friday split shift – week 1 08.00-17.00, week 2-4 09.00-17.30, week 5 09.30-18.00

    Holidays: 25 days plus public Holidays

    Overall purpose of the job:

    The successful candidate will be responsible for providing 2nd Line helpdesk and remote desktop support to Exponential-e customers and act as the customer’s primary point of contact for all technical issues through to resolution and assist the cloud services and professional services teams with rollouts and project work.

    Key responsibilities for this job:

    • Respond to support calls as assigned within Service Level Agreements;
    • Work as a team to deliver timely resolution to customer requests from telephone and email
    • Maintain an understanding of the internal escalation process
    • Maintain excellent verbal and written communication skills with the ability to communicate effectively with technical and non-technical customer at all levels in the organisations
    • To be a highly motivated team player with the skills and ability to manage changing priorities.

    Knowledge and experience required:

    • Experience in providing technical 2nd line technical support
    • Previous experience in a busy customer facing helpdesk role
    • Ability to provide a customer focused service to committed Service levels
    • Ability to work under own initiative, manage own time and work to deadlines

    Desirable knowledge and experience:

    • Experience in managing/troubleshooting Windows Desktops
    • Experience in Microsoft Exchange, Active Directory, Windows Server & Desktop, SQL Server 
    • Experience in managing/troubleshooting VMWare and/or Virtualisation technologies
    • Knowledge of Networking (DNS, DHCP)
    • Desired skills in Microsoft System Centre, SharePoint and Lync an advantage
    • Applicants will ideally be either MCP, MCSA, MCSE or VCP certified

    Mission Statement

    "Achieve the status whereby Exponential-e 3.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."

    Apply Now
  • Managed Services Engineer

    Type of role: full time permanent

    Hours: Week 1 8:00am-4:30pm, week 2 10:30am-7:00pm

    Holidays: 25 days plus Public Holidays

    Overall purpose of the job:

    Providing 1st & 2nd line helpdesk and remote desktop support to our Exponential-e customers, the primary responsibilities for this individual will be owning and managing tickets while supporting our customers issues through to resolution

    Key responsibilities for this job:

    • Responding to support calls as assigned within service level agreements; ensuring calls are quickly and accurately logged, closed and analysed to prevent future occurrences and call resolutions priorities are met.
    • Escalate problem calls within the Cloud team to meet Service Level Agreements and ensure maximum level of customer satisfaction
    • Troubleshooting customer technical faults and working with external vendors service providers to achieve fault resolutions
    • Work as a team to deliver resolutions to customer requests from telephone work as a team to deliver timely resolutions

    Knowledge and experience required:

    • Experience Technical Support Analyst (1st & 2nd Line Support)
    • Previous experience in a busy customer facing helpdesk role
    • Exchange 2003-2010, Active Directory 2003 - 2010, Windows Server 2003- 2008 and troubleshooting VMWare
    • Mission Statement

      "Achieve the status whereby Exponential-e 3.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."

      Apply Now
  • Regional Business Development Manager

    Type of role: full time permanent

    Hours: Monday – Friday 9:00 – 17:30

    Holidays: 25 days plus Public Holidays

    Overall purpose of the job:

    To support and execute the new business acquisition strategy of Exponential-e ensuring achievement of all assigned margin, revenue and contract value targets. Deliver consistent and exceptional level of sales professionalism whilst exceeding performance against measurable key performance indicators

    Key responsibilities for this job:

    • To make a significant contribution to the company’s business sales revenue
    • To define, develop and own key client relationships and contact strategy.
    • Develop and execute short, medium and long term business plans to exceed targets
    • Achieve and exceed margin, contract value, and revenue targets
    • Deliver against key performance indicators and objectives
    • Prospect, qualify, negotiate and close key new business deals
    • Build and maintain a solid and robustly qualified pipeline of sales opportunities within assigned industry verticals growing to a level of 3x target coverage.
    • Forecast monthly and quarterly sales achievement within accuracy of +/- 10%
    • Religiously maintain opportunity pipeline and deal positions on Salesforce
    • Develop strategy, produce win-plans and execute on major deals
    • Define target list and engage suspects based on clearly defined criteria
    • Carry out and record target prospect meetings in line with agreed KPIs
    • Develop an in-depth knowledge of the factors impacting the technology market, adoption and trends for assigned verticals
    • Generate strong relationships with senior executives within customer and prospect base
    • Develop and sustain network of contacts and key individuals within assigned verticals and target market arena
    • Identify and develop opportunities for strategic step-change revenue growth
    • Produce quotations and lead Exponential-e responses to tenders, RFI’s, RFPs, and other response formats
    • Build and provide clear leadership to virtual teams in pursuit of major business opportunities
    • Collect and understand target client requirements, building commercial propositions based on Capex , Opex and other commercial needs to gain competitive advantage
    • Understand and be able to articulate deal level P&Ls
    • Attend, present and host at industry events
    • Build and maintain a strong technical and commercial understanding of key Exponential-e product propositions particularly: WAN (MPLS, Point to Point), Hosting and Cloud, Managed IT services; Hosted Voice and Unified Comms.
    • Build and leverage an understanding of competition and their propositions to Exponential-e advantage
    • Formulate and complete client presentations to an exceptional standard
    • Complete monthly reports and other administrative requirements to quality standards and required timeframes.
    • Other tasks as required and commensurate with role

    Knowledge and experience required:

    • Extensive experience within the Telecoms, Hosting, UC, and Vendor environment
    • Experience in developing business in assigned industry verticals
    • Experience selling managed IT services – Including Unified Communications, SAS and Cloud solutions
    • Consultative sales person who can identify and sell against key business drivers
    • Highly skilled and experienced negotiator who is able to quickly build relationships with senior, key influential decision makers
    • An innovative approach and an expert grasp of technology and technical solution which will drive business value.
    • Strong understanding of technology application in the Hosting, WAN, Cloud, UC and Voice arenas
    • Able to demonstrate strong commercial understanding and business acumen
    • Strong sales skills (prospecting, qualifying, campaign management)
    • Detailed understanding of sales process and demonstration of world class sales rigour
    • Proven track record of identifying, developing and closing major opportunities
    • Proven and consistent track record of target over-achievement
    • Excellent networking ability and natural communication style
    • Excellent communicator with strong presentation, numeracy and written skills
    • Strong problem solving abilities; able to facilitate discussions and outcomes
    • Able to travel within designated territory and able to work with the minimum of supervision
    • Microsoft XP (Excel, Word, Email, Access, Power Point)
    • Microsoft Dynamics CRM experience advantageous but not essential
    • Salesforce experience advantageous but not essential
    • Degree level education advantageous, but track record of success in aligned career of higher importance.

    Mission Statement

    "Achieve the status whereby Exponential-e 3.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."

    Apply Now
  • 2nd Line Network Engineer

    Type of role: full time permanent

    Location: London

    Overall purpose of the job:

    To manage and own 2nd Line support tickets in relation to existing customer services

    Key responsibilities for this job:

    • Regular communication verbally and written with existing customers
    • Take ownership and effectively manage support tickets for incidents, change and service requests
    • Documentation of customer solutions – OSS System, Visio documentation, technical summary write up
    • Customer service simulation testing
    • Provide support and mentoring to engineers
    • Provide resources to the solution delivery team in supporting the configuration and implementation of new customer projects

    Knowledge and experience required:

    • In depth knowledge and troubleshooting of networking principles equivalent to CCNP R&S or JNCIP-ENT level
    • Ability to troubleshoot and sectionalise faults to identify root cause and resolution
    • Advanced knowledge of layer 2 and 3 protocols including QinQ, BGP, OSPF, VRRP
    • Significant experience using one of the following firewalls: Fortigate, Palo Alto, Cisco ASA. This should include experience of configuring and troubleshooting access lists, NAT, IPSec and SSL VPNs.
    • Experience with using networking tools such as Wireshark

    Mission Statement

    "Achieve the status whereby Exponential-e 3.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."

    Apply Now
  • Direct Sales Executive

    Type of role: full time permanent

    Location: London

    Hours: Monday – Friday 9:00 – 17:30

    Holidays: 25 days plus public Holidays

    Overall purpose of the job:

    Secure new name business within the SME market across all aspect of the company portfolio including Cloud, Voice and Data.

    To act as an advocate of Exponential-e in all customer interactions and within the external market place

    Key responsibilities for this job:

    • To ensure sales targets are achieved or a Monthly, Quarterly and Annual basis
    • To plan Sales strategies and liaise with Marketing to produce campaigns to increase market share, raising awareness of the Exponential-e brand and technology
    • To support Exponential-e's continued growth within the SME marketplace and ensure enhanced profile within the MLE marketplace
    • To competently and knowledgably advise clients on ICT solutions and managed services that best fulfil their requirements, undergoing full assessments and analysis of client needs
    • To negotiate pricing with clients to achieve sales in line with Exponential-e's pricing policies and client requirements
    • Accurate forecasting of anticipated sales is required, along with regular activity reporting
    • To ensure that the CRM is up to date for all accounts, customer contacts, prospects, deals and opportunities
    • Assist with the mentoring of junior staff members
    • Attending networking events which at times may include activities outside of normal work hours
    • To take responsibility for and achieve personal and career advancement goals in line with Exponential-e’s personal development programme
    • Establish and coordinate planned visits at the customer location and at Exponential-e.
    • Company presentations to C-level executives.
    • To establish, develop and bring on new accounts to manage. Identify up-sell opportunities within the existing accounts.

    Knowledge and experience required:

    • Consistent new business sales record within the the cloud, telecoms, ISP, systems integrator or carrier space
    • Knowledge of cloud, data, voice, connectivity and Internet network technologies
    • Excellent communication and interpersonal skills are required, with the ability to 'win trust', selling on the quality and integrity of Exponential-e
    • An ambitious, industrious and aspirational mind-set
    • Experienced selling into the SME/MLE market
    • Must be driven, self-motivated and disciplined
    • Good presentation skills
    • Committed, engaged, and responsible when dealing with customers
    • Eager to learn and develop

    Mission Statement

    "Achieve the status whereby Exponential-e 3.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."

    Apply Now
  • Security Consultant

    Type of role: full time permanent

    Location: London

    Hours: Monday-Friday 09:00-17:30

    Holidays: 25 days plus public Holidays

    Overall purpose of the job:

    Security Consulting

    • Excellent understanding of information security and how it applies to customer environments
    • Participate and/or take lead on security solution design or approach for risk remediation
    • Provide strategic cyber security consulting and thought leadership in cyber security area for various enterprise clients
    • Develop a broad understanding of customers businesses and what security services and solutions can be applied
    • Identify new opportunities to promote Exponential-e cyber security capabilities within customer environments during client dialogue sessions
    • Awareness and understanding of appropriate technologies being deployed in the design, deployment and exploitation of specified cyber security technologies
    • Consult with client on specific security solutions required and within portfolio to meet clients’ needs and generate business opportunities
    • Represent security service line and portfolio where required to project/sales teams and clients
    • Maintain knowledge of industry trends and developments across information and cyber security
    • Develop cross Service-Line relationships at a peer-group level to facilitate interworking and efficiencies
    • Identify opportunities for driving automation and other process efficiencies with respect to Security Portfolio and Stakeholder engagements
    • Ensure technical designs are aligned to technology standards and any exceptions are approved
    • Foster a culture of continuous improvement through sharing and leverage of information across the Cyber Security team with the purpose of gaining efficiency in the end-to-end solution process

    Key responsibilities for this job:

    • Participate in and comply with the sales process requirements
    • Provide reporting on progress/opportunities
    • Actively support new cyber security opportunities for new and existing clients and contribute to revenue growth and closed deals
    • Understand the delivery cost base of all project engagements and BAU services
    • Provide input to bids and proposals when required- Maintain knowledge and awareness of relevant security technologies, information security standards and developments
    • Assist with mentoring and training of junior staff
    • Cultivate new leads through referrals, company provided leads, networking groups and cold calling.
    • Collaborate with operational counterparts.
    • Expert in customer relationships, conflict resolution, negotiation, and customer service.
    • Prospect for potential customers using various direct methods such as calling and face to face meetings, and indirect methods such as networking
    • Identify leads, manage prospects and acquire new business
    • Sells to all levels of management, particularly senior levels
    • Develops and presents complex written proposals both self-initiated and in response to customer requests (RFP, RFQ, RFI)
    • Prepares and conducts formal group presentations at senior management levels
    • Aiding clients in planning their information security long/short term strategies
    • Works on an autonomous basis to meet broad job objectives

    Knowledge and experience required:

    Certifications:

    • Cyber Security Certifications (CISMP, CISSP, CCSP, CISM GDPR(P) preferred) or Security Cleared
    • Previous Audit and compliance accreditation
    • Knowledge of PCI DSS, ISO 27001, DPA/PECR, GDPR, IT HC, SANS Top 20, CES+
    • 4+ years of current cyber security expertise focused around knowledge of threats to IT infrastructure, threat analytics solutions, cyber security products, and Cyber security services.
    • Strong communication, interpersonal and presentation skills; able to communicate effectively with both technology and non-technology literate audiences at all levels of seniority
    • Able to manage time and prioritise workload, whilst working under pressure
    • Will be an information security and IT solutions trusted advisor and will focus on generating new business revenues as well as help protect and grow market share/revenues through the identification and development of new business opportunities involving enterprise business clients. This position will be viewed as a customer facing security specialist role.
    • Mission Statement

      "Achieve the status whereby Exponential-e 3.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."

      Apply Now
  • Account Manager

    Type of role: full time permanent

    Hours: Monday - Friday 9:00 - 17:30

    Holidays: 25 days plus Public Holidays

    Overall purpose of the job:

    Secure new business within existing client accounts, increasing Exponential-e revenues in line with set targets.

    Key responsibilities for this job:

    • To sell new network and ICT services (Cloud, LAN, Wi-Fi, UCC & Server hardware) to existing accounts
    • Maintaining and developing client relationships for a small number of accounts
    • Working with clients management teams to understand particular business strategies
    • Evaluating those strategies and ensuring Exponential-e readiness to keep pace with the implementation of new programs, projects, or features consistent with those strategies
    • Increasing the revenue opportunity within each clients business portfolio as it relates to utilising additional Exponential-e services or product offerings
    • Tracking and escalation of client issues alongside the client relationship team
    • Establish and coordinate planned visits at the customer location and at Exponential-e
    • Inform clients of new services, partnerships, and/or products as they are announced or released

    Knowledge and experience required:

    • The ability to close deals
    • Great communication skills across all parts of the business
    • Knowledge of the following ICT product suites; Cloud, LAN & Wi-Fi, UCC, Server Hardware
    • Excellent written and verbal communication skills with the ability to communicate technical issues to both the IT department and to the client in understandable terms
    • Able to work under pressure making timely and informed decisions to tight timescales, whilst maintaining attention to detail
    • Good working knowledge of Microsoft Excel and Word is essential
    • Well organised and self-motivated team player

    Mission Statement

    "Achieve the status whereby Exponential-e 3.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."

    Apply Now
  • Executive Assistant

    Type of role: full time permanent

    Location: London

    Hours: Monday-Friday 09:00-17:30

    Holidays: 25 days plus public Holidays

    Overall purpose of the job:

    Provide board and senior level administrative support to the Senior Management Team, primarily the CEO, MD and Board of Directors.

    Key responsibilities for this job:

    • Acting as the lead in the preparation for all Senior Management and Board meetings
    • Ownership of the minutes for all Senior Management and Board meetings
    • Assisting and supporting Senior Management in a range of meetings
    • Diary management, setting up both internal and external meetings
    • Producing, manipulating and collating Excel reports for Senior Management
    • Processing of Expenses for the Senior Management Team
    • Handling and screening emails, calls and other types of communication
    • Creating letters, presentations and any other type of documentation requested by Senior Management
    • General administration: photocopying, binding, scanning documents, printing requests, filing, raising PO numbers
    • Office management: liaising with internal and external stakeholders, partners, board members and staff of the company
    • Meeting and greeting visitors at all levels of seniority when necessary
    • Booking travel and accommodation for the business
    • Management of Travel Provider across the business
    • Work with Culture Club to deliver and coordinate events 
    • Working on specific projects as directed, including desk research activities
    • Attending events when required

    Knowledge and experience required:

    • Significant experience working within either an Executive Assistant (EA) or Personal Assistant (PA) role
    • Proven track record working with an executive team in a medium or large company
    • Ability to handle confidential and sensitive information with discretion
    • Advanced Microsoft skills – Outlook, Word, Excel, PowerPoint
    • Exposure to Senior Management or Board level meetings
    • Competent written and verbal communication skills
    • Ability to be flexible in response to changing needs and priorities of the business
    • Strong organisational and attention to detail skills
    • Ability to work in a fast paced environment
    • Mission Statement

      "Achieve the status whereby Exponential-e 3.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."

      Apply Now

  • 3rd Line Managed Service Specialist
    • Type of role: full time permanent
    • Location: London
    • Hours: Monday – Friday: 9:00 – 17:30
    • Holidays: 25 days

    Overall purpose of the job:

    Responsible for Providing 2nd and 3rd line helpdesk and remote desktop support to Exponential-e customers and acting as the customer’s primary point of contact through to resolution. Also in this role you will assist the cloud services and professional services teams with roll outs and project work.

    Key responsibilities for this job:

    • Respond to support calls as assigned within Service Level Agreements; ensuring calls are quickly and accurately logged, closed and analysed to prevent future occurrences, and that call resolution priorities are met
    • Escalate problem calls within the Cloud team to meet Service Level Agreements and ensure maximum level of customer satisfaction
    • Troubleshooting customer technical faults and working with external vendors and service providers to achieve fault resolution

    Knowledge and experience required:

    • Experienced Technical Support Analyst (1st and 2nd Line Support)
    • Experience in managing/troubleshooting Windows Servers Exchange 2003 -2010, Active Directory 2003 -2010, Windows server 2003 -2008, experienced in managing/troubleshooting VMWare and/or Virtualisation technologies

    Mission Statement

    "Achieve the status whereby Exponential-e 3.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."

    Apply Now
  • Managed Services Technician

    Type of role: full time permanent

    Location: London

    Hours: 4 day 07:30 – 19:30, 4 days off, 4 days 19:30 – 07:30, 4 days off

    Holidays: 25 days

    Overall purpose of the job:

    Provide 1st Line helpdesk and remote desktop support to Exponential-e customers

    Primarily responsible for managing and owning support tickets and driving customer issues through to resolution

    Key responsibilities for this job:

    • Respond to support calls as assigned within Service Level Agreements; ensuring calls are quickly and accurately logged, closed and analysed to prevent future occurrences, and that call resolution priorities are met
    • Escalate problem calls within the Cloud team to meet Service Level Agreements and ensure maximum level of customer satisfaction
    • Troubleshooting customer technical faults and working with external vendors and service providers to achieve fault resolution
    • Work as a team to deliver timely resolution to customer requests from telephone and email
    • Maintain an understanding of the internal escalation process
    • Jeopardy management to reduce escalation and SLA breaches
    • Maintain professional working relationships with customers, suppliers and work colleagues

    Knowledge and experience required:

      Professional Experience :

    • Experience in providing technical 1st line support
    • Previous experience in a busy customer facing helpdesk role
    • Ability to provide a customer focused service to committed Service levels
    • Ability to work under own initiative, manage own time and work to deadlines
    • Strong interpersonal and communication skills, particularly customer facing techniques and listening abilities
    • Technical Skills:

    • Experience in managing/troubleshooting Windows Servers
    • Knowledge of Networking (DNS, DHCP)

    Mission Statement

    "Achieve the status whereby Exponential-e 3.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."

    Apply Now
  • Managed Services Engineer 24/7

    Type of role: full time permanent

    Hours: 2 days on (7am - 7pm), 2 nights on (7pm - 7am), 4 days off

    Holidays: 25 days plus Public Holidays

    Overall purpose of the job:

    Providing 1st & 2nd line helpdesk and remote desktop support to our Exponential-e customers, the primary responsibilities for this individual will be owning and managing tickets while supporting our customers issues through to resolution

    Key responsibilities for this job:

    • Responding to support calls as assigned within service level agreements; ensuring calls are quickly and accurately logged, closed and analysed to prevent future occurrences and call resolutions priorities are met.
    • Escalate problem calls within the Cloud team to meet Service Level Agreements and ensure maximum level of customer satisfaction
    • Troubleshooting customer technical faults and working with external vendors service providers to achieve fault resolutions
    • Work as a team to deliver resolutions to customer requests from telephone work as a team to deliver timely resolutions

    Knowledge and experience required:

    • Experience Technical Support Analyst (1st & 2nd Line Support)
    • Previous experience in a busy customer facing helpdesk role
    • Exchange 2003-2010, Active Directory 2003 - 2010, Windows Server 2003- 2008 and troubleshooting VMWare
    • Mission Statement

      "Achieve the status whereby Exponential-e 3.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."

      Apply Now
  • Buyer

    Type of role: full time permanent

    Location: London

    Hours: Monday-Friday 09:00-17:30

    Holidays: 25 days plus Public Holidays

    Overall purpose of the job:

    To get immersed in and understand the detail of the current processes, policies and KPIs in order to drive effective improvement and transformation in line with the overall ‘World Class’ business strategy and vision;

    To ensure that we obtain best pricing and terms and place orders for all requirements requested by internal stakeholders quickly and effectively;

    The role centers on ensuring the delivery of the most economically advantageous arrangements which in turn will deliver optimum value. The role also requires ongoing management of business relationships both internally and externally to support these deliverables

    Key responsibilities for this job:

    • Ownership of RFX processes for I.T. sub-categories including preparation, pricing and contract and process management;
    • To ensure that new supplier on-boarding process is defined and improved – including ownership of T&C’s review and negotiation; 
    • Work with suppliers and business owners to deliver savings and value improvement;
    • Conduct spend analysis and produce spend reports and take appropriate strategic action;
    • Research the market place to locate best in class products, services and suppliers and terms;
    • Appraise, ascertain and screen supplier capabilities to provide required products and services in a timely manner;
    • Manage suppliers effectively and report on their performance; drive improvement through the effective management processes
    • Develop, implement, enhance and maintain procurement processes to support business requirements in line with our ‘World Class’ vison and strategy
    • Manage and improve the processes and SLAs for obtaining pricing and place orders for all requirements requested via post-sales process and other internal stakeholders.
    • Own and manage stock levels including internal and external distribution and report on stock holding at requested intervals;
    • Maintain knowledge of all organizational and governmental rules affecting purchases, and provide information about these rules to organization staff members and to vendor
    • Coordination & administration of a purchasing life-cycle (prepare purchase orders; schedule or expedite deliveries; maintain and review purchasing files, reports and price lists; approve bills for payment etc)

    Knowledge and experience required:

    • The individual must have experience in the procurement and contract management of ideally I.T. Security sub-categories , experience with Cloud is beneficial
    • The individual should study towards professional procurement qualifications, ideally with the Chartered Institute of Purchasing & Supply (CIPS)
    • The Knowledge of governmental rules affecting purchases will be a plus
    • individual must be capable of working in a challenging and pressured environment and able to demonstrate commercial awareness;
    • First class communication and negotiating skills both internally and externally are key requirements for this role;
    • A good working knowledge of Microsoft Outlook, Word, Powerpoint and Excel.  
    • People management, leadership acumen and the ability to effectively lead specific to the situation and manage and develop colleague’s skills and capabilities. 

    Mission Statement

    "Achieve the status whereby Exponential-e 3.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."

    Apply Now
  • Project Delivery Manager - Cloud

    Type of role: full time permanent

    Location: London

    Hours: Monday-Friday 09:00-17:30

    Holidays: 25 days

    Overall purpose of the job:

    The primary responsibilities will be to take ownership of external Customer Projects and to deliver those projects within a controlled environment. To be carried out in a manner that meets mutual customer and Exponential-e pre-defined objectives using recognised processes and methodologies.

    Key responsibilities for this job:

    • Keeping all Stakeholders up to date with all developments on the Projects using various recognised Project Documents.
    • Coordinating all Project Teams to realise set deadlines and milestones.
    • Ensuring the Project is at all times on track to fall within agreed tolerances. Notification to the Project Board of any forecasted delivery outside of these parameters and corrective measures to be applied.
    • Coordinating and chairing all Project Meetings.
    • Attending Project Bid and scoping meetings.
    • Presenting Exponential-e Project Management Approach to customers, providers and colleagues.
    • Coordinating any required customer training.
    • Completing Proposals, at times within short notice.
    • Responsibility for the internal system being correctly captured and labelled.
    • Updating internal generic Project Documents.
    • Managing escalations with all necessary parties and conveying progress to the customer as necessary.

    Knowledge and experience required:

    • Prince2 Practitioner.
    • Project Management experience.
    • Experience working within a service provider environment delivering Cloud based ICT solutions to customers.
    • Working technical knowledge of Exponential-e Products and Services including; Access Products, VPN, Hosted Telephony, SIP Trunking, VDC, DaaS, Online Back-Up, Server Replication and proven Project involvement.
    • Excellent customer service skills.
    • A methodical and structured approach with the ability to manage and prioritise multiple tasks at any one time.
    • Responsible and willing to take ownership of essential tasks.
    • Well organised and self-motivated team player.
    • Strong leadership abilities.
    • Effective communication skills.
    • Ability to work within a pressurised and results driven environment.
    • Ability to “think outside of the box” as necessary.

    Desirable knowledge and experience:

    • Experience working for an ISP or telecommunications provider.
    • Working knowledge of Project document suites including Microsoft Project.
    • Agile Project Management (AgilePM) certification.

    Mission Statement

    "Achieve the status whereby Exponential-e 3.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."

    Apply Now
  • Project Delivery Manager - Contractor

    Type of role:6 Months Contract

    Location: London

    Hours: Monday-Friday 09:00-17:30

    Overall purpose of the job:

    The primary responsibilities will be to take ownership of external Customer Projects and to deliver those projects within a controlled environment. To be carried out in a manner that meets mutual customer and Exponential-e pre-defined objectives using recognised processes and methodologies.

    Key responsibilities for this job:

    • Keeping all Stakeholders up to date with all developments on the Projects using various recognised Project Documents.
    • Coordinating all Project Teams to realise set deadlines and milestones.
    • Ensuring the Project is at all times on track to fall within agreed tolerances. Notification to the Project Board of any forecasted delivery outside of these parameters and corrective measures to be applied.
    • Coordinating and chairing all Project Meetings.
    • Attending Project Bid and scoping meetings.
    • Presenting Exponential-e Project Management Approach to customers, providers and colleagues.
    • Coordinating any required customer training.
    • Completing Proposals, at times within short notice.
    • Responsibility for the internal system being correctly captured and labelled.
    • Updating internal generic Project Documents.
    • Managing escalations with all necessary parties and conveying progress to the customer as necessary.

    Knowledge and experience required:

    • Prince2 Practitioner.
    • Project Management experience.
    • Experience working within a service provider environment delivering Cloud based ICT solutions to customers.
    • Working technical knowledge of Exponential-e Products and Services including; Access Products, VPN, Hosted Telephony, SIP Trunking, VDC, DaaS, Online Back-Up, Server Replication and proven Project involvement.
    • Excellent customer service skills.
    • A methodical and structured approach with the ability to manage and prioritise multiple tasks at any one time.
    • Responsible and willing to take ownership of essential tasks.
    • Well organised and self-motivated team player.
    • Strong leadership abilities.
    • Effective communication skills.
    • Ability to work within a pressurised and results driven environment.
    • Ability to “think outside of the box” as necessary.

    Desirable knowledge and experience:

    • Experience working for an ISP or telecommunications provider.
    • Working knowledge of Project document suites including Microsoft Project.
    • Agile Project Management (AgilePM) certification.

    Mission Statement

    "Achieve the status whereby Exponential-e 3.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."

    Apply Now
  • Senior Account Director- Public Sector

    Type of role: full time permanent

    Location: London

    Hours: Monday-Friday 09:00-17:30

    Holidays: 25 days

    Overall purpose of the job:

    To support and execute the new business acquisition strategy of Exponential-e Group Sales ensuring achievement of all assigned margin, revenue and contract value targets.

    Deliver consistent and exceptional level of sales professionalism whilst exceeding performance against measurable key performance indicators

    Primary Product Focus Areas:

  • WAN Portfolio: VPLS, Data Connectivity and Wireless
  • LAN Portfolio
  • Unified Communications portfolio
  • Voice portfolio: Hosted and traditional voice offerings
  • Hosting & Cloud 
  • Managed IT Services and Equipment Sales
  • Key responsibilities for this job:

    • Develop and execute short, medium and long term business plans to exceed targets
    • Achieve and exceed margin, contract value, and revenue targets
    • Deliver against key performance indicators and objectives
    • Prospect, qualify, negotiate and close key new business deals
    • Build and maintain a solid and robustly qualified pipeline of sales opportunities within assigned industry verticals growing to a level of 4x target coverage.
    • Forecast monthly and quarterly sales achievement within accuracy of +/- 10%
    • Religiously maintain opportunity pipeline and deal positions on CRM (Salesforce)
    • Develop strategy, produce win-plans and execute on major deals
    • Define target list and engage suspects based on clearly defined criteria
    • Carry out and record target prospect meetings in line with agreed KPIs
    • Develop an in-depth knowledge of the factors impacting the technology market, adoption and trends for assigned verticals
    • Generate strong relationships with senior executives within customer and prospect base
    • Develop and sustain network of contacts and key individuals within assigned verticals and target market arena
    • Identify and develop opportunities for strategic step-change revenue growth
    • Produce quotations and lead Exponential-e responses to tenders, RFI’s, RFPs, and other response formats
    • Build and provide clear leadership to virtual teams in pursuit of major business opportunities
    • Collect and understand target client requirements, building commercial propositions based on Capex , Opex and other commercial needs to gain competitive advantage
    • Understand and be able to articulate deal level P&Ls
    • Attend, present and host at industry events
    • Build and maintain a strong technical and commercial understanding of key Exponential-e product propositions particularly: WAN (VPLS, Point to Point), Hosting and Cloud, Managed IT services; Hosted Voice and Unified Comms.
    • Build and leverage an understanding of competition and their propositions to Exponential-e advantage
    • Formulate and complete client presentations to an exceptional standard
    • Complete monthly reports and other administrative requirements to quality standards and required timeframes.
    • Other tasks as required and commensurate with role

    Knowledge and experience required:

    • Extensive experience within the Connectivity, Cloud, Hosting, UC, and Vendor environment
    • Experience in developing business in assigned industry verticals
    • Strong understanding of technology application in the Hosting, WAN, Cloud, UC and Voice arenas
    • Able to demonstrate strong commercial understanding and business acumen
    • Strong sales skills (prospecting, qualifying, campaign management)
    • Detailed understanding of sales process and demonstration of world class sales rigour
    • Proven track record of identifying, developing and closing major opportunities
    • Proven and consistent track record of target over-achievements
    • Excellent networking ability and natural communication style
    • Excellent communicator with strong presentation, numeracy and written skills
    • Strong problem solving abilities; able to facilitate discussions and outcomes
    • Able to travel within designated territory and able to work with the minimum of supervision
    • Microsoft XP (Excel, Word, Email, Access, Power Point)
    • Salesforce CRM experience advantageous but not essential
    • Degree level education advantageous, but track record of success in aligned career more important
    • Mission Statement

      "Achieve the status whereby Exponential-e 3.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."

      Apply Now
  • Sales Ledger Clerk

    Type of role: full time permanent

    Location: London

    Hours: Monday-Friday 09:00-17:30

    Holidays: 25 days

    Overall purpose of the job:

    The Sales Ledger’s role is to support the Sales Ledger Manager in the day to day running of the Billing Team. The position will offer considerable opportunity for the right person to gain Sales Ledger experience within a rapidly developing area of the Business.

    Key responsibilities for this job:

    • Work closely with all Finance teams
    • Maintaining accurate ledger customer accounts.
    • Processing of Sales Orders and validation checks for Internal Systems.
    • Raising sales invoices and credit notes.
    • Deal efficiently with any Customer queries regarding their accounts.
    • All queries should be logged, tracked and escalated, if necessary, until the issue has been successfully resolved.
    • Working closely with internal/external customers to ensure the accurate recording of data within company databases.
    • Achievement of Business Critical KPI’s and Monthly targets.
    • Any other duties considered appropriate for the role.

    Knowledge and experience required:

    • Experience in a similar role would be an advantage
    • Must have excellent attention to detail
    • Negotiation skills
    • Must be PC literate and able to use standard software packages particularly Excel
    • Strong customer services focus
    • Responsible and willing to take ownership of work
    • Experience working for an ISP or communications provider would be preferable but not essential
    • Sharing responsibilities and strong team working capability
    • Good communication skills are essential and must be able to work on own initiative.
    • Must be able to adapt to the use of non-standard systems, standalone databases and bespoke packages
    • Job will particularly suit applicants with an analytical acumen.

    Mission Statement

    "Achieve the status whereby Exponential-e 3.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."

    Apply Now
  • Service Delivery Engineer

    Type of role: full time permanent

    Location: London

    Hours: Monday-Friday 09:00-17:30

    Holidays: 25 days

    Overall purpose of the job:

    Implementation of customer WAN/LAN solutions

    Maintaining close working relationships with customers and Exponential-e Project Managers in order to reach objectives, and ensure a seamless project deliveries

    Assisting with lab testing of networking CPEs and solution Proof of Concepts

    Key responsibilities for this job:

    • Provisioning new WAN services onto the Exponential-e NGN Network
    • Intermediate-to-Advanced configuration of any networking CPEs
    • Attending technical customer meetings, and participate in conference calls when necessary
    • Regular customer communication and progress reporting during implementation
    • Troubleshooting any faults that may arise during solution delivery
    • Assisting with solution documentation and planning, including network diagrams, migration plans and any other required documents
    • Being available to support and execute customer migrations as required by your current projects, which may sometimes be outside of office hours
    • Generate and distribute a handover document to customers, and peer Exponential-e teams
    • Occasional field engineering duties
    • Aid in the development of peers through knowledge transfer

    Knowledge and experience required:

    • Experienced in network configuration and/or support, ideally Cisco or Juniper
    • Excellent knowledge of fundamental networking principles, such as switching, routing, subnetting, wireless and PC/Mac network configuration
    • Working experience with routing protocols (BGP/OSPF), redundancy protocols (HSRP/VRRP) and switching technologies (STP, VLANs, dot1Q, QinQ)
    • Good knowledge of network security, including NAT, UTM and general firewall operations
    • Good understanding of access technologies such as Carrier Ethernet, DSL and FTTC
    • Must possess good communication skills, work efficiently, and be detail-oriented

    Desirable knowledge and experience:

    • Understanding of MPLS/VPLS networks
    • Knowledge of RIPE, SMTP, DNS and domain-name operations
    • Familiar with Alcatel-Lucent ESS/SR platforms and Fortinet Fortigate firewalls
    • Experience in a similar customer-facing role

    Mission Statement

    "Achieve the status whereby Exponential-e 3.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."

    Apply Now
  • UCC Solutions Consultant

    Type of role: full time permanent

    Location: London

    Hours: Monday-Friday 09:00-17:30

    Holidays: 25 days

    Overall purpose of the job:

    Provide “pre-sales” Solutions support internally and externally to sales working on UCC projects..

    Key responsibilities for this job:

    • To engage with Sales from the early stage of the pre-sales cycle.
    • To attend customer meetings with Sales.
    • Technically qualify new opportunities and provide input for commercial qualification.
    • The ability to design and develop innovative and competitive solutions based on customer requirements, working individually or leading a wider virtual team for the qualified opportunity.
    • Answer internal solutions design queries from Sales..
    • Work closely with Sales and Bid Management to respond to tenders
    • Close working relationship with engineering in order to validate proposed designs and solutions.
    • To answer any general pre-sales queries for purposes of budgetary pricing.
    • Work as a team player to assist in the smooth running of the UCC team.
    • /li>  

    Knowledge and experience required:

    • Someone with a passion for working in the Unified Communications field.
    • Preferably demonstrate 2 or more years of Pre-Sales experience in Voice/UCC services.
    • Significant IT & Telecoms experience and ability to talk confidently about technical solutions.
    • Experience in giving customer presentations
    • Proven technical design skills.
    • Experience of SIP, Hosted Voice (especially Broadsoft), Unified Communications.
    • Knowledge of VPLS, MPLS, IP Networking, Routing Protocols.
    • Knowledge of LAN (wired and wireless) environments.
    • Previous hands on technical experience is desirable..
    • Strong customer service focus.
    • Strong commercial acumen
    • Excellent verbal and written communication skills
    • Flexible approach to work with the ability to work effectively under pressure.
    • Ability to work in a team with little supervision using own initiative.
    • Responsible and willing to take ownership.
    • Positive and professional attitude.

    Mission Statement

    "Achieve the status whereby Exponential-e 3.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."

    Apply Now
  • 1st Line Service Desk Admin

    Type of role: full time permanent

    Location: London

    Hours: Monday-Friday 9:00-17:30

    Holidays: 25 days excluding Bank holidays, will also be paid for Bank holidays

    Overall purpose of the job:

    To provide administrative support to the Service Desk.

    Key responsibilities for this job:

    • Creating notifications for customers advising of any impending work to be carried out on services
    • Contacting suppliers to obtain information related to Incident Resolution
    • Creating Incident Reports for customers and other teams
    • Creating internal reports for management detailing trends and highlight possible issues

    Knowledge and experience required:

    • Graduate with a real passion for a career in IT/Networking
    • Good working knowledge of Excel, Word and PowerPoint
    • Well organised and self-motivated team player with strong attention to detail
    • Effective communication skills and an excellent telephone manner

    Mission Statement

    "Achieve the status whereby Exponential-e 3.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."

    Apply Now
  • Channel Partner Manager

    Type of role: full time permanent

    Hours: Monday – Friday 9:00 – 17:30

    Holidays: 25 days plus Public Holdays

    Overall purpose of the job:

    To develop channel accounts to increase revenues in line with set targets. The objective is underpinned by the need to provide partners with significant commercial advantage.

    Key responsibilities for this job:

    • Build lasting relationships with partners and increase spend with Exponential-e
    • Plan sales strategies and work closely with marketing to raise awareness of Exponential-e and build a strong pipeline
    • Ensure that targets are achieved
    • Identify and engage new partners that fit with Exponential-e Channel Strategy
    • Competently and knowledgably advise partners on network solutions and services that best fulfil their customer requirements, undergoing full assessments and analysis of client needs
    • Align Exponential-e portfolio within partner services and ensure partners sales teams are aware of positioning and benefits
    • Negotiate pricing with partners to achieve sales in line with Exponential-e's pricing policies and client requirements
    • Conducting face to face channel meetings with partners and their clients
    • Managing internal resource and interfacing with internal departments
    • To achieve personal/career advancement goals in line with Exponential-e’s personal development programme

    Knowledge and experience required:

    • Consistent channel sales record within the telecoms, ISP, carrier or systems integrator space
    • Knowledge of data connectivity, WAN and Internet network technologies
    • Excellent communication and interpersonal skills are required, with the ability to 'win trust', selling on the quality and integrity of Exponential-e
    • Must be driven, self-motivated and disciplined
    • Articulate and polished with a professional approach to sales
    • Eager to learn and develop

    Mission Statement

    "Achieve the status whereby Exponential-e 3.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."

    Apply Now
  • Learning & Development Business Partner- Technical

    Type of role: full time permanent

    Location: London

    Hours: Monday-Friday 09:00-17:30

    Holidays: 25 days

    Overall purpose of the job:

    To help develop the Learning and Development function into a world-class function

    To design, develop and deliver in house training (Orientation, Inductions, Essential Skills Training)

    To coordinate external training (Specific Technical as required)

    To act as a ‘go-to’ person for the L&D team 

    Key responsibilities for this job:

    • Supporting the organisation and delivery of the Orientation, Inductions, Essential Skills Training
    • Support the business by helping to manage vendor / partner certifications
    • Building and maintaining relationships with stakeholders
    • Provide training assistance and guidance to line managers to overcome training challenges
    • Building and maintaining relationships with training providers
    • Recording all training data from attendance and evaluation forms
    • To ensure employee certifications are up to date and relevant to the skill needs of the role
    • To carry out Training Needs Analysis in order to continually upskill our employee group
    • Evaluate training outcomes and ensure solutions have met business needs
    • Preparation of reports and highlighting trends/making recommendations
    • Maintain own knowledge and understanding of learning sector trends and developments
    • Overall monitoring of the L&D inbox to ensure all queries are managed
    • Updating training process maps and policies, as appropriate
    • Preparation of training collateral
    • Making recommendations for improvement of training, training materials and procedures
    • Any other fair and reasonable task or duty assigned to you by your Manager, or other senior Exponential-e Ltd staff member

    Knowledge and experience required:

    • Excellent verbal and written communication skills
    • Flexible approach to work with the ability to work effectively under pressure
    • Ability to work in a team with little supervision using own initiative
    • Responsible and willing to take ownership
    • Positive and professional attitude
    • Previous demonstrable experience as L&D BP or Consultant
    • Demonstrable experience of working to an Instructional Design methodology (such as ADDIE / SAM / Rapid Prototyping)
    • Demonstrable experience in running face to face workshops
    • Demonstrable experience of building blended learning initiatives.
    • Able to multitask and prioritise workload
    • Exceptional organisational, time-management and interpersonal skills
      • Strong attention to detail
    • Experience using MS office suite.
    • Continuous improvement mind-set

    Mission Statement

    "Achieve the status whereby Exponential-e 3.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."

    Apply Now
  • Credit Controller

    Type of role: full time permanent

    Hours: Monday-Friday 09:00-17:30

    Holidays: 25 days plus Public Holidays

    Overall purpose of the job:

    The Credit Controller’s role is to reduce debtor days and work with your own ledger but also working as part of a team.

    Key responsibilities for this job:

    • Maintaining accurate ledger accounts for customers.
    • Allocating receipts including cheques and BACS payments.
    • Daily bank reconciliation
    • Deal efficiently with any Customer queries regarding their accounts.
    • All queries should be logged with the dispute Credit Controller and tracked and escalated, if necessary, until the issue has been successfully resolved.
    • Manage interdepartmental relationships
    • Weekly banking
    • Recommend suspension proceedings where collection has failed
    • Maintain debtor days at pre-defined level
    • Monthly letter and statement run
    • Any other duties considered appropriate for the role
    • Any other fair and reasonable task or duty assigned to you by your Manager, or other senior Exponential-e Ltd staff member

    Knowledge and experience required:

    • Preferred 1-2 years' experience in a similar role
    • Strong excel skills
    • Negotiation skills
    • Must be PC literate and able to use standard software packages particularly Excel
    • Strong customer services focus
    • Responsible and willing to take ownership of work
    • Experience working for an ISP or communications provider would be preferable but not essential.
    • Sharing responsibilities and strong team working capability
    • Good communication skills are essential and must be able to work on own initiative.
    • Must be able to adapt to the use of non-standard systems, standalone databases and bespoke packages.

    Mission Statement

    "Achieve the status whereby Exponential-e 3.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."

    Apply Now
  • Service Now Consultant/ Developer

    Type of role: full time permanent

    Hours: Monday-Friday 09:00-17:30

    Holidays: 25 days plus Public Holidays

    Overall purpose of the job:

    Design, configure and develop ServiceNow based applications to support business processes and meet business requirements:

     

    • Gather, review and clarify business requirements and use-cases with stakeholders and end users
    • Provide technical input on the capabilities of the ServiceNow platform and insights on the preferred/best practice way to implement solutions
    • Contribute to solution design and implementation plans working closely with other team members
    • Follow coding standards, implementation plans and timelines to deliver effective solutions

    Key responsibilities for this job:

    • Implement a range of solutions based on the ServiceNow platform including, but not limited to:
      • Javascript development
      • UI/UX development using Angular, HTML & CSS
      • Extend existing/create new classes & tables
    • Create integrations with other business management systems using APIs, web-services, import tables etc.
    • Workflow development
    • CI class creation and/or modification of existing classes and relationships
    • Customisation of the service catalogue and customer-facing portal
    • Use of automation to populate the CMDB
    • Support and improve the existing ServiceNow applications and processes
    • Configuration management of the ServiceNow production environments
    • Release management between development, test and production instance
    • Investigate and implement additional ServiceNow modules and applications

    Knowledge and experience required:

    • ServiceNow Certified System Administrator
    • Javascript
    • HTML5, CSS3
    • SQL/MySQL
    • Agile/Scrum development methodologies
    • Source control (Git, Bitbucket)
    • Automated testing (unit, functional, integration)
    • API development and integration

    Mission Statement

    "Achieve the status whereby Exponential-e 3.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."

    Apply Now
  • Purchase Ledger Clerk P/T

    Type of role:Part time temporary

    Location: London

    Hours: 30 Hours per week

    Overall purpose of the job:

    The Purchase Ledger Clerk’s role is to support the Purchase Ledger Manager in the day to day running of the accounts department. This role will be ideal for a candidate looking to gain experience within a thriving Purchase Ledger Team.

    Key responsibilities for this job:

    • Processing a high volume of bought ledger invoices
    • Taking ownership of supplier accounts and managing the invoices on a monthly basis
    • Dealing with supplier queries, regular supplier statement reconciliations to ensure that the ledgers are kept up to date.
    • Generating payments to suppliers
    • Processing Purchase Orders through the sage system
    • Checking and processing of employee expenses on a monthly basis.
    • Any other fair and reasonable task or duty assigned to you by your Manager, or other senior Exponential-e Ltd staff member

    Knowledge and experience required:

    • Previous experience working within a finance or accounts department
    • Intermediate Excel skills
    • Candidates should be numerate, literate, have good IT skills
    • Organised and methodical approach to work
    • Responsible and willing to take ownership of work
    • Sharing responsibilities and strong team working capability
    • Good communication skills and the ability to work on own initiative are essential
    • A strong attention to detail and a task finisher

    Desirable knowledge and experience:

    • Previous experience working as a Sales Ledger Clerk, Accounts Receivable Clerk or Billing Administrator
    • Experience working for a Telecommunications of Managed Service Provider
    • Experience working in purchase ledger
    • Experience using Sage

    Mission Statement

    "Achieve the status whereby Exponential-e 3.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."

    Apply Now
  • Digital Marketing Lead

    Type of role: full time permanent

    Location: London

    Hours: Monday-Friday 09:00-17:30

    Holidays: 25 days plus public holidays

    Overall purpose of the job:

    Lead the digital transformation of the marketing function - devise and implement digital marketing strategy and tactics encompassing website, email, social and online advertising as well as all other digital platforms. Work closely with content, vertical, product and design teams to optimise digitally led campaigns being the lead adviser on best practice, optimization, conversion and marketing automation.

    Key responsibilities for this job:

    • Lead the digital transformation of the marketing function: launching digitally-led initiatives, marketing automation and lead scoring and nurturing
    • Oversee digitally-led marketing initiatives working closely with marketing, content and design teams and deliver value adding lead generating/brand building activity
    • Lead the development of lead scoring processes in including content delivery and marketing automation
    • Own and manage execution and optimisation of the lead scoring model
    • Website optimisation: ensure KPIs are met including bounce rates, conversion rates, MQL generation and SEO performance and ranking
    • Plan and execute SEM and PPC campaigns ensuring targets are met
    • Manage social media platforms, advise on best practice and develop brand engagement and reach
    • Play a pivotal role in shaping the future of the marketing function
    • Management and development of digital team
    • Weekly and monthly KPI reporting to key stakeholders

    Knowledge and experience required:

    • Search Engine Optimisation – advanced experience in managing and executing SEO practices in BtoB
    • Demonstrable expertise in PPC and other paid advertising campaigns
    • Social media: developing brand presence and engagement – paid and organic
    • Indepth expertise in marketing automation – Pardot/Hubsot/Marketo
    • Experience with building and managing lead scoring models for B2B
    • Web analytics - Analysis and evaluation
    • Experience owning and using a CMS is essential (Joomla a bonus)
    • Data strategy and CRM systems (preferably Salesforce)

    Mission Statement

    "Achieve the status whereby Exponential-e 3.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."

    Apply Now
  • Content Marketing Lead

    Type of role: full time permanent

    Location: London

    Hours: Monday-Friday 09:00-17:30

    Holidays: 25 days plus public Holidays

    Overall purpose of the job:

    Lead the content strategy and execution. Tell compelling brand and customer stories via multiple formats and for multiple mediums – primarily digital. Ensure content is created, optimised, kept up-to-date and relevant to buying cycle stages. Create and develop brand voice and style.

    Key responsibilities for this job:

    • Editorial governance of brand voice, style and tone
    • Produce and manage content production schedule in alignment with marketing campaigns
    • Write and produce compelling content for multiple mediums for lead generation campaigns, social engagement, brand awareness and employee communications
    • Work closely with Digital Marketing Lead to ensure content is optimised for SEO and supports digital strategy
    • Work with multiple stakeholders from product, marketing sales, senior management and partners to produce content including: whitepapers, guides, case studies, videos, infographics, blogs, social posts.
    • Work closely with Digital, Design and Marketing team to produce content that is tailored to our core audiences and meets marketing objectives

    Knowledge and experience required:

    • Ideally from a BtoB software/IT marketing/content production background
    • 5 years’ experience in leading content marketing in BtoB – from editorial to production
    • Search Engine Optimisation – advanced experience in developing content for digitally-led marketing practices in BtoB
    • Experience in creating style guides, maintain brand voice
    • Demonstrable expertise taking complex technical solutions and turning into compelling stories
    • Social media - developing brand presence and engagement with content
    • Strong written and creative abilities
    • Measuring and tracking of content distribution and engagement
    • Mission Statement

      "Achieve the status whereby Exponential-e 3.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."

      Apply Now
  • Vertical Marketing Manager

    Type of role: full time permanent

    Location: London

    Hours: Monday-Friday 09:00-17:30

    Holidays: 25 days Plus Public Holidays

    Overall purpose of the job:

    Own the demand generation strategy, planning and execution for key verticals to acquire new customers in mid-market and Enterprise sectors.

    Key responsibilities for this job:

    • Working with sales vertical leads to produce annual vertical marketing plans
    • Execute, measure and enhance marketing campaigns and activities ensuring they meet sales and marketing objectives
    • Work with content, design and digital leads to produce campaigns that are world-class in digital, creative and messaging
    • Design campaigns for relevant buying stages and work to convert through marketing funnel
    • Work flexibly and with accountability to meet objectives and adjust tactics as required
    • Measure campaign execution and performance in CRM or digitally, and provide weekly and monthly metrics to sales, marketing and key stakeholders
    • Develop in-depth knowledge of vertical sector challenges, pain points and how our solutions help overcome these

    Knowledge and experience required:

    • 5+ years in BtoB software/IT at marketing manager level
    • Ideally experienced in marketing to Legal/professional services/media/Manufacturing sectors
    • Experience in using salesforce and marketing automation platforms
    • Demonstrable understanding of lead nurturing, scoring and pipeline measurement
    • Experienced in developing creative, integrated campaigns across multiple touch mediums
    • Strong written and creative abilities
    • Experience maintaining budgets, assessing costs and ROI performance.
    • Mission Statement

      "Achieve the status whereby Exponential-e 3.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."

      Apply Now
  • NMS Developer

    Type of role: full time permanent

    Location: London

    Hours: Monday-Friday 09:00-17:30

    Holidays: 25 days

    Overall purpose of the job:

    Work on the internal applications used to support internal and external customers

    Work on the internal network management applications and tools

    Key responsibilities for this job:

    • Develop internal System Applications including integration with existing tools.
    • Maintain existing applications.
    • Provide application support to internal users.
    • Gather requirements by assisting internal customers in designing processes, use the test environment to demonstrate application flow and gain approval from internal customers.
    • Contribute to the quality of delivery including the development, integration, test and release infrastructure

    Knowledge and experience required:

    • Strong skills in Python or Perl, ability to build queries in Javascript
    • Knowledge of API is essential (XML / JSON / SOAP / REST)
    • Proven SOA (service oriented architecture) experience
    • DB Skills (MySQL or Postgresql)
    • Knowledge of Linux and Apache/NginX
    • Lua, HTML & CSS, AJAX / Angular 2 / Jquery, LaTeX, .NET would be advantageous
    • Mission Statement

      "Achieve the status whereby Exponential-e 3.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."

      Apply Now
  • 1st Line Service Desk DSL Technician

    Overall purpose of the job:

    Dealing with broadband technical incidents and providing a high level of customer support and service.

    Key responsibilities for this job:

    • Troubleshooting xDSL incidents and achieving efficient resolution for our customers.
    • Driving fault resolution to ensure SLA's are not breached.
    • Configuring and testing replacement routers for customers.
    • Handling customer enquiries and support issues using our ticketing system.
    • Ensuring all incidents are handled effectively by using our step by step documentation.
    • Focusing on driving resolution of escalated/chronic incidents.
    • Handling customer enquiries and support issues using our ticketing system.
    • Educating customers regarding use of our equipment’s, services, agreements, and charges.
    • Determining customer’s current service levels, enquiring about customer preferences and needs, and recommending service upgrades based on our available products.
    • Collaborating with other technical or non-technical departments.
    • Maintaining professional working relationships with customers, suppliers, and work colleagues.
    • Performing other duties as assigned.

    Knowledge and experience required:

    • Knowledge of basic Mathematics.
    • Excellent verbal and written communication skills.
    • Ability to work effectively under pressure
    • Ability to handle customer queries over the phone in a polite and professional way.
    • Ability to work independently, with minimum supervision or as part of a team.
    • Positive and professional attitude.

     

    Desirable knowledge and experience:

    • CCNA R&S Certification or JNCIA – Junos Certification.
    • Experience working in a similar Broadband/xDSL support role.
    • Customer support or customer service experience.

    Mission Statement

    "Achieve the status whereby Exponential-e 3.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."

     

    Apply Now
  • Speak to our Careers team

    We're here to help, whatever your query may be.
    Just get in touch using our contact form below, or alternatively if you want to speak to somebody right now call us on 0845 470 4001.

     

    London Head Office - 100 Leman Street, London, E1 8EU - Tel: 020 7096 4100    |    Manchester Office - 3 Hardman Street, Manchester, M3 3HF - Tel: 0161 669 4050

    *Calls to 0845 numbers will cost 7p p/m plus your phone company’s access charge. All inbound and outbound calls may be recorded for training or quality purposes.

    Search