Vacancies

Shape your future with Exponential-e

Our passion for technology is only matched by our passion for our people. Working at Exponential-e means coming into a dynamic environment where motivated employees have the opportunity to become experts in their field, thought leaders and game changers of the future. In all areas of our business we strive to build teams who; continually seek meaningful results through innovation, are customer-focused team players and who thrive on working in a fast-paced and friendly environment.

  • 3rd Line Network Engineer

    Type of role: full time permanent

    Location: London

    Overall purpose of the job:

    To manage and own support tickets in relation to existing customer services

    To work closely with the 2nd Line Service Desk team and the Solution Delivery team to assist in supporting customers and configuration tasks

    Key responsibilities for this job:

    • Regular communication verbally and written with existing customers
    • Provide 3rd Line support for incoming customer support queries and escalations from the 2nd Line Service Desk
    • Take ownership and effectively manage support tickets for incidents, change and service requests
    • Documentation of customer solutions – OSS System, Visio documentation, technical summary write up
    • Customer service simulation testing
    • Provide support and mentoring to 2nd Line engineers
    • Provide resources to the solution delivery team in supporting the configuration and implementation of new customer projects

    Technical Environment:

    • Routing, Switching and Security
    • Juniper SRX and EX series
    • Fortigate, Palo Alto, Cisco ASA Firewalls
    • Nokia 7x50 series
    • Knowledge and experience required:

      • In depth knowledge and troubleshooting of networking principles equivalent to CCNP R&S or JNCIP-ENT level
      • Ability to troubleshoot and sectionalise faults to identify root cause and resolution
      • Advanced knowledge of layer 2 and 3 protocols including QinQ, BGP, OSPF, VRRP
      • Significant experience using one of the following firewalls: Fortigate, Palo Alto, Cisco ASA. This should include experience of configuring and troubleshooting access lists, NAT, IPSec and SSL VPNs.
      • Experience with using networking tools such as Wireshark
      • Desirable knowledge and experience:

      • Juniper platform configuration experience, SRX and EX series
      • Experience with Alcatel SR & ESS 
      • Experience with IPSec VPN, SSL, NAT, 2FA, Multicast

      Mission Statement

      "Achieve the status whereby Exponential-e 3.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."

      Apply Now
  • Sales Specialist - Cloud

    Type of role: full time permanent

    Hours: Monday-Friday 09:00-17:30

    Holidays: 25 days plus Public Holidays

    Overall purpose of the job:

    • To support and execute the new business acquisition strategy of Exponential-e ensuring achievement of all assigned margin, revenue and contract value targets.
    • Deliver consistent and exceptional level of sales professionalism whilst exceeding performance against measurable key performance indicators

    Key responsibilities for this job:

    • Delivering against individual assigned Sales Incentive Plan covering both net new business sales as well as overlay sales
    • Feeding in field experience and customer requirement in to Exponential-e Product development process
    • Advising and driving sales campaigns with Exponential-e Marketing
    • New logo Sales, driving reference aligned to sales success
    • Working closely and building relationship with Exponential sales teams covering Public Sector, Enterprise, Account Management and Channel
    • Deal leadership in both direct and indirect models
    • Create strategic partnerships that provide increase differentiation of our services in target sectors

    Core competencies:

    • Experience in selling complex services deals, mixing in Cloud, Professional Services, Managed Services and Transition and Transformation programmes.
    • Clear understanding of large scale service deals, dependencies and service components that enable full delivery in life
    • Strong knowledge around cloud delivery covering technical, service and commercial attributes and highly competent in constructing transformation deals for customers
    • Experience in application architectures and application change / transformation programmes
    • Production of high quality presentation decks
    • Multi-level relationship management and multi-level selling
    • Strong leadership and organisational skills, establishing team governance, structure and reviews to drive success
    • Defining the sales strategy and brining a team with you, leading and inspiring the team
    • Experience / knowledge of Agile / Devops methodology and value
    • High competency in constructing deals. Service schedules, Commercial principles and innovative commercials and service delivery frameworks, Risk Management, Transition and Transformation dependencies
    • Good understanding of the competitive landscape for 3rd Platform Services, Social, Analytics, Cloud and Mobile
    • Using new and disruptive technologies to solve complex business challenges and working in an ever changing working environment
    • Working within large complex Enterprise businesses and / or Service Provider environments
    • Extremely driven, motivated, self-sufficient, collaboratively minded with a highly entrepreneurial nature

    Knowledge and experience required:

    • Private Cloud Services and Architectures
    • Public Cloud Services, areas such as Amazon, Azure and Google Compute Engine, vCloud Air etc
    • Virtualisation in particular VM Ware based
    • Enterprise applications and transformation e.g. Oracle, SAP, Exchange
    • Appreciation of PaaS services, next generation application development and data driven services including Big Data
    • Desktop Managed Services and Desktop as a Service, driving transition from Physical to virtual based end user services
    • Storage, replication, archiving, long term data retention and information Lifecycle management
    • Infrastructure migration tools and services e.g. Zerto, Power Recon, Power convert, MAP etc
    • High performance computing and GPU based client side desktop services

    Mission Statement

    "Achieve the status whereby Exponential-e 3.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."


    Apply Now | Vacancies | Careers

  • Account Manager

    Type of role: full time permanent

    Hours: Monday - Friday 9:00 - 17:30

    Holidays: 25 days plus Public Holidays

    Overall purpose of the job:

    Secure new business within existing client accounts, increasing Exponential-e revenues in line with set targets.

    Key responsibilities for this job:

    • To sell new network and ICT services (Cloud, LAN, Wi-Fi, UCC & Server hardware) to existing accounts
    • Maintaining and developing client relationships for a small number of accounts
    • Working with clients management teams to understand particular business strategies
    • Evaluating those strategies and ensuring Exponential-e readiness to keep pace with the implementation of new programs, projects, or features consistent with those strategies
    • Increasing the revenue opportunity within each clients business portfolio as it relates to utilising additional Exponential-e services or product offerings
    • Tracking and escalation of client issues alongside the client relationship team
    • Establish and coordinate planned visits at the customer location and at Exponential-e
    • Inform clients of new services, partnerships, and/or products as they are announced or released

    Knowledge and experience required:

    • The ability to close deals
    • Great communication skills across all parts of the business
    • Knowledge of the following ICT product suites; Cloud, LAN & Wi-Fi, UCC, Server Hardware
    • Excellent written and verbal communication skills with the ability to communicate technical issues to both the IT department and to the client in understandable terms
    • Able to work under pressure making timely and informed decisions to tight timescales, whilst maintaining attention to detail
    • Good working knowledge of Microsoft Excel and Word is essential
    • Well organised and self-motivated team player

    Mission Statement

    "Achieve the status whereby Exponential-e 3.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."


    Apply Now | Vacancies | Careers

  • Product Manager - Cloud & Managed Services

    Type of role: full time permanent

    Location: London

    Hours: Monday-Friday 09:00-17:30

    Holidays: 25 days plus Public Holidays

    Overall purpose of the job:

    Planning, launching and in-life management of a specific portfolio from strategic planning to tactical activities; ensuring that the product, price, placement and promotion are effective in maximising revenues and margins.

    Key responsibilities for this job:

      Product Management
      Product
    • Act as the authoritative source for all information about the assigned products.
    • Manage the development of product literature, documentation and processes.
    • Review and analyse the assigned product portfolio/individual products competitiveness in the market place and value to the company providing regular reports, win/loss analysis and strategic recommendations.
    • To analyse the suppliers, people, processes and tools involved in any product and work to develop continual improvements.
    • Maintain and develop the Business Plan for the assigned products, including market analysis, competitive analysis, positioning, financial analysis and other areas.
      Pricing  
    • To evaluate and benchmark product pricing against competitors.
    • To carry out detailed analysis of product cost.
    • To track product volumes, revenues and gross margin.
    • To recommend pricing strategy for individual products and portfolio.
    • To assist Pre-sales and Operations in bids where ad-hoc or bespoke product development and pricing may be required.
      Placement and Promotion  
    • To define the Go-To-Market strategy of the product within the different channels with the Marketing and Sales departments.
    • To act as the product evangelist, both internally and externally.
    • Work with sales to maximise product performance and achieve revenue targets.
    • To support and/or deliver necessary training.
    • To support the production of marketing and sales materials.
    • To support marketing in developing the promotion plan including advertising, PR, direct mail and telemarketing
    • To act as a presenter at shows, events and conferences
      Product Development  
    • Develop ideas for new products and enhancements through research and analysis into market trends, clients, target customers, competitors or other sources.
    • Create and maintain the business plan for product development (new or in-life upgrade).
    • Agree with the Products Director the product roadmap for all current and proposed services within the assigned portfolio.
    • Ensure, through clear requirements and expectation setting, that key internal and external suppliers fully understand requirements for enhancements and new developments and deliver against them.

    Knowledge and experience required:

    • Preferably demonstrate 2 or more years of Product Management experience in Managed IT Services Services in the Telecoms industry, including new product launch.
    • Product and market knowledge of  solutions such as: Cloud, DC, IaaS, PaaS, Managed Applications, Managed IT
    • Able to develop concepts into services based on an understanding of the business requirements.
    • Creative individual with a combination of technical vision and commercial acumen
    • A committed individual that understands the urgency required within a fast moving business and able to prioritise accordingly.
    • Knowledgeable and passionate about the connectivity services market and its innovations.
    • Excellent verbal and written communication skills.
    • Good presentation skills.
    • Good relationship building skills
    • Strong problem solving skills.
    • Strong time management skills.
    • Good skills with Excel, Word and PowerPoint.

    Mission Statement

    "Achieve the status whereby Exponential-e 3.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."

    Apply Now | Vacancies | Careers
  • 3rd Line Managed Service Specialist
    • Type of role: full time permanent
    • Location: London
    • Hours: Monday – Friday: 9:00 – 17:30
    • Holidays: 25 days

    Overall purpose of the job:

    To provide remote specialist support to Exponential-e Limited customers within the agreed Service Level Agreements

    To support the Managed Services Engineers (2nd line) to resolve issues that come into the Service Desk acting as a point of escalation for more challenging incidents

    To work collaboratively with 3rd party vendors and other internal teams to bring a resolution within service level agreement

    Ensure incidents are resolved in a timely manner to meet defined service level targets

    Perform infrastructure level health checks to ensure customer services are operating at an optimal level

    Participate in an on-call rota as required

    Key responsibilities for this job:

    • Respond to support calls as assigned within Service Level Agreements; ensuring calls are quickly and accurately logged, closed and analysed to prevent future occurrences, and that call resolution priorities are met
    • To support the MS Engineer team (2nd line) to resolve issues that come into the service desk acting as a point of escalation for more challenging issues
    • To review and approve all changes raised within the service desk
    • Escalate problem calls within the Service Desk team to meet Service Level Agreements and ensure maximum level of customer satisfaction
    • Troubleshooting customer technical faults and working with external vendors and service providers to achieve fault resolution
    • Work as a team to deliver timely resolution to customer requests received from telephone, email, and automated monitoring
    • Maintain an understanding of the internal escalation process to reduce escalation and SLA breaches
    • Maintain professional working relationships with customers, suppliers and work colleagues
    • To provide consultative assistance to Service Desk Manager
    • Identify and highlight areas for process clarification and improvement and assist with the required process review work
    • Ensure all knowledge base documents are updated, stored consistently in a single system
    • Work proactively to ensure that all knowledge information is maintained and updated on an on-going basis
    • Participate in training and developing MS engineers
    • Cover out of hours on a team rota for 1 week in ‘x’, where ‘x’ is the number of MS Specialists

    Knowledge and experience required:

    • Experienced Technical Support Analyst (2nd and 3rd Line Support) in an ITIL based environment
    • Previous experience in a fast-paced customer facing/MSP helpdesk role
    • Ability to provide a customer focused service to committed Service levels
    • Ability to work under own initiative, manage own time, and work to deadlines
    • Strong interpersonal and communication skills, particularly customer facing techniques and listening abilities
    • Proven ability to identify and resolve challenging technical problems
    • Sound judgement with demonstrable understanding of when and how to escalate issues
    • Ability to work with minimal supervision and manage a heavy workload
    • Ability to train and mentor junior team members of the service desk
    • Technical Skills:

      Essential

      • Experience of supporting, installing and modifying all version of Microsoft Windows server up to Windows 2016 and standard Microsoft applications
      • Experience in installation, configuration and maintenance of Active Directory Services, MS Exchange , SQL and Office 365
      • Capable of deploying and supporting VDI Solutions (Horizon View, Citrix, RDS)
      • Working knowledge of VMWare & Hyper -V setup, configuration and support is essential
      • Demonstrable understanding of network infrastructure (Security/DHCP/DNS)
      • Understanding of Scripting languages (PowerShell/VBScript)
      • Experience of supporting Technical projects
      • Understanding and appreciation of ITIL Frameworks
      • Experienced in training and developing junior IT staff
      • Applicants will ideally be either MCP, MCSA, MCSE or VCP certified
      • Hands on experience of administrating and supporting backup solutions such as Veaam, Backup Exec, Commvault
      • Beneficial

      • Working knowledge Solarwinds / Attix / Sophos
      • Experience in working in an MSP
      • Basic competency in installation and administration of routers, switches and firewalls.
      • Knowledge of Storage (SAN, NAS) systems

      Mission Statement

      "Achieve the status whereby Exponential-e 3.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."

      Apply Now | Vacancies | Careers

  • Security Consultant

    Type of role: full time permanent

    Location: London

    Hours: Monday-Friday 09:00-17:30

    Holidays: 25 days plus public Holidays

    Overall purpose of the job:

    Security Consulting

    • Excellent understanding of information security and how it applies to customer environments
    • Participate and/or take lead on security solution design or approach for risk remediation
    • Provide strategic cyber security consulting and thought leadership in cyber security area for various enterprise clients
    • Develop a broad understanding of customers businesses and what security services and solutions can be applied
    • Identify new opportunities to promote Exponential-e cyber security capabilities within customer environments during client dialogue sessions
    • Awareness and understanding of appropriate technologies being deployed in the design, deployment and exploitation of specified cyber security technologies
    • Consult with client on specific security solutions required and within portfolio to meet clients’ needs and generate business opportunities
    • Represent security service line and portfolio where required to project/sales teams and clients
    • Maintain knowledge of industry trends and developments across information and cyber security
    • Develop cross Service-Line relationships at a peer-group level to facilitate interworking and efficiencies
    • Identify opportunities for driving automation and other process efficiencies with respect to Security Portfolio and Stakeholder engagements
    • Ensure technical designs are aligned to technology standards and any exceptions are approved
    • Foster a culture of continuous improvement through sharing and leverage of information across the Cyber Security team with the purpose of gaining efficiency in the end-to-end solution process

    Key responsibilities for this job:

    • Participate in and comply with the sales process requirements
    • Provide reporting on progress/opportunities
    • Actively support new cyber security opportunities for new and existing clients and contribute to revenue growth and closed deals
    • Understand the delivery cost base of all project engagements and BAU services
    • Provide input to bids and proposals when required- Maintain knowledge and awareness of relevant security technologies, information security standards and developments
    • Assist with mentoring and training of junior staff
    • Cultivate new leads through referrals, company provided leads, networking groups and cold calling.
    • Collaborate with operational counterparts.
    • Expert in customer relationships, conflict resolution, negotiation, and customer service.
    • Prospect for potential customers using various direct methods such as calling and face to face meetings, and indirect methods such as networking
    • Identify leads, manage prospects and acquire new business
    • Sells to all levels of management, particularly senior levels
    • Develops and presents complex written proposals both self-initiated and in response to customer requests (RFP, RFQ, RFI)
    • Prepares and conducts formal group presentations at senior management levels
    • Aiding clients in planning their information security long/short term strategies
    • Works on an autonomous basis to meet broad job objectives

    Knowledge and experience required:

    Certifications:

    • Cyber Security Certifications (CISMP, CISSP, CCSP, CISM GDPR(P) preferred) or Security Cleared
    • Previous Audit and compliance accreditation
    • Knowledge of PCI DSS, ISO 27001, DPA/PECR, GDPR, IT HC, SANS Top 20, CES+
    • 4+ years of current cyber security expertise focused around knowledge of threats to IT infrastructure, threat analytics solutions, cyber security products, and Cyber security services.
    • Strong communication, interpersonal and presentation skills; able to communicate effectively with both technology and non-technology literate audiences at all levels of seniority
    • Able to manage time and prioritise workload, whilst working under pressure
    • Will be an information security and IT solutions trusted advisor and will focus on generating new business revenues as well as help protect and grow market share/revenues through the identification and development of new business opportunities involving enterprise business clients. This position will be viewed as a customer facing security specialist role.
    • Mission Statement

      "Achieve the status whereby Exponential-e 3.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."

      Apply Now | Vacancies | Careers
  • Technical Placement Opportunity

    Type of role: full time permanent

    Location: London

    Hours: Monday-Friday 09:00-17:30

    Holidays: 25 days

    IT and Networking University Placement – 11 month Placement

    This is an exciting opportunity to join a rapidly growing organisation that takes PRIDE in our culture and one team spirit. This role is an 11 month placement as part of a Sandwich University Degree.

    We pride ourselves on giving you a real insight into the real working world. You will work alongside experienced professional’s playing a critical part in our business success. It will be a learning curve and you will be challenged; but in return for your efforts we will develop, train and inspire you. You will leave your placement having had a real taste of the industry raising your commercial awareness and interpersonal skills. The industrial placement scheme will provide you with outstanding technical experience in a business that is considered a technical leader in its field.#

     

    The successful candidates will join one of the following 3 teams and undertake some of the following responsibilities but are not restricted to:

    Network Service Desk

    • First point of contact for customers with any network issues; diagnosing and troubleshooting the problem, and tracking the issue through to resolution
    • Hands on remote technical support for our corporate and SME customers
    • Managing and monitoring our customers networks and act as the customer’s primary point of contact for all technical issues

    Solutions – Network Design

    • Provide Solution design support to solution consultants on complex customer solutions
    • Work with customers to design technical network solutions and produce technical design documentation
    • IT Managed Services

    • First point of contact for customers and will assist with troubleshooting desktop, hardware and application issues within a hosted environment
    • Primarily responsible for managing and owning support tickets and driving customer issues through to resolution

    Mission Statement

    "Achieve the status whereby Exponential-e 3.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."

    Apply Now | Vacancies | Careers
  • Technical Graduate Opportunity

    Type of role: full time permanent

    Location: London

    IT and Networking Graduate Opportunity

    This is an exciting opportunity to join a rapidly growing organisation that takes PRIDE in our culture and one team spirit.

    We offer Graduate Positions in Service Desk, Managed services and Solutions- Networking as well as other areas of the business. Some of which have been to former placement students. Developing our people is important to us. As dynamic innovators we ensure we are always one step ahead. We ensure training opportunities are available - from Prince 2 to CCNA qualifications and internal support. We offer career progression paths in your field, aligned to the rapid growth of the company.

    The successful candidates could join one of the following teams and undertake some of the following responsibilities but are not restricted to:

    Network Service Desk

    • First point of contact for customers with any network issues; diagnosing and troubleshooting the problem, and tracking the issue through to resolution
    • Hands on remote technical support for our corporate and SME customers
    • Managing and monitoring our customers networks and act as the customer’s primary point of contact for all technical issues

    Solutions – Network Design

    • Provide Solution design support to solution consultants on complex customer solutions
    • Work with customers to design technical network solutions and produce technical design documentation
    • IT Managed Services

    • First point of contact for customers and will assist with troubleshooting desktop, hardware and application issues within a hosted environment
    • Primarily responsible for managing and owning support tickets and driving customer issues through to resolution

    Mission Statement

    "Achieve the status whereby Exponential-e 3.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."

    Apply Now | Vacancies | Careers
  • Sales Executive

    Type of role: full time permanent

    Location: London

    Hours: Monday-Friday 09:00-17:30

    Holidays: 25 days

    Overall purpose of the job:

    • Generate client interest and meetings for large value sales opportunities in IT
    • Develop skills over a 12 month development period to progress into a self-sufficient sales role
    • Learn and receive mentorship from successful sales individuals in Mid-Markets team
    • To act as an advocate of Exponential-e in all customer interactions and within the external market place

    Key responsibilities for this job:

    • Exceed targets set by the business to contribute towards the continued success of the Mid Markets team
      • Calls/Meetings/Pipeline (New Business Opportunities)
    • Follow vertical based sales strategies to generate quality new business opportunities
      • Build own vertical knowledge and sales strategies as part of development
    • Increase market share, raising awareness of the Exponential-e brand and technology
    • Identify key business decision makers and sell the Exponential-e value proposition
    • Uncover key business drivers and strategies for technology change
      • Use appropriate sales methodologies to qualify/uncover
    • Accurate forecasting of anticipated sales is required, along with regular activity reporting
    • To ensure that the sales tools are up to date for all accounts, customer contacts, prospects, deals and opportunities
    • Attending networking events which at times may include activities outside of normal work hours
    • To take responsibility for and achieve personal and career advancement goals in line with Exponential-e’s personal development program

    Mandatory Attributes:

    • Excellent communication and interpersonal skills
    • Ability to 'win trust', selling on the quality and integrity of Exponential-e
    • An ambitious, industrious and aspirational mind-set
    • Can-do attitude, high achievement drive and a natural aptitude for Sales
    • Must be driven, self-motivated and disciplined
    • Organised and high attention to detail
    • Eager to learn and develop
    • Able to take constructive criticism and to correct mistakes
    • “Never fail” desire and mentality

    Desirable experience:

    • Previous cold calling/sales experience
    • IT/Tech experience or knowledge

    Mission Statement

    "Achieve the status whereby Exponential-e 3.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."

    Apply Now | Vacancies | Careers
  • Enterprise Senior Account Director

    Type of role: full time permanent

    Hours: Monday – Friday 9:00 – 17:30

    Holidays: 25 days plus Public Holidays

    Overall purpose of the job:

    To support and execute the new business acquisition strategy of Exponential-e ensuring achievement of all assigned margin, revenue and contract value targets. Deliver consistent and exceptional level of sales professionalism whilst exceeding performance against measurable key performance indicators

    Key responsibilities for this job:

    • Develop and execute short, medium and long term business plans to exceed targets
    • Achieve and exceed margin, contract value, and revenue targets
    • Deliver against key performance indicators and objectives
    • Prospect, qualify, negotiate and close key new business deals
    • Build and maintain a solid and robustly qualified pipeline of sales opportunities within assigned industry verticals growing to a level of 3x target coverage.
    • Forecast monthly and quarterly sales achievement within accuracy of +/- 10%
    • Religiously maintain opportunity pipeline and deal positions on Salesforce
    • Develop strategy, produce win-plans and execute on major deals
    • Define target list and engage suspects based on clearly defined criteria
    • Carry out and record target prospect meetings in line with agreed KPIs
    • Develop an in-depth knowledge of the factors impacting the technology market, adoption and trends for assigned verticals
    • Generate strong relationships with senior executives within customer and prospect base
    • Develop and sustain network of contacts and key individuals within assigned verticals and target market arena
    • Identify and develop opportunities for strategic step-change revenue growth
    • Produce quotations and lead Exponential-e responses to tenders, RFI’s, RFPs, and other response formats
    • Build and provide clear leadership to virtual teams in pursuit of major business opportunities
    • Collect and understand target client requirements, building commercial propositions based on Capex , Opex and other commercial needs to gain competitive advantage
    • Understand and be able to articulate deal level P&Ls
    • Attend, present and host at industry events
    • Build and maintain a strong technical and commercial understanding of key Exponential-e product propositions particularly: WAN (MPLS, Point to Point), Hosting and Cloud, Managed IT services; Hosted Voice and Unified Comms.
    • Build and leverage an understanding of competition and their propositions to Exponential-e advantage
    • Formulate and complete client presentations to an exceptional standard
    • Complete monthly reports and other administrative requirements to quality standards and required timeframes.

    Knowledge and experience required:

    • Extensive experience within the Telecoms, Hosting, UC, and Vendor environment
    • Experience in developing business in assigned industry verticals
    • Strong understanding of technology application in the Hosting, WAN, Cloud, UC and Voice arenas
    • Able to demonstrate strong commercial understanding and business acumen
    • Strong sales skills (prospecting, qualifying, campaign management)
    • Detailed understanding of sales process and demonstration of world class sales rigour
    • Proven track record of identifying, developing and closing major opportunities
    • Proven and consistent track record of target over-achievement
    • Excellent networking ability and natural communication style
    • Excellent communicator with strong presentation, numeracy and written skills
    • Strong problem solving abilities; able to facilitate discussions and outcomes
    • Able to travel within designated territory and able to work with the minimum of supervision
    • Microsoft XP (Excel, Word, Email, Access, Power Point)
    • Salesforce experience advantageous but not essential
    • Degree level education advantageous, but track record of success in aligned career of higher importance.

    Mission Statement

    "Achieve the status whereby Exponential-e 3.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."


    Apply Now | Vacancies | Careers

  • Internal Account Management Team Leader

     

     

    Type of role: full time permanent

    Hours: Monday - Friday 9:00 - 17:30

    Holidays: 25 days plus Public Holidays

    Overall purpose of the job:

    To achieve personal and team revenue targets. To ensure and encourage Sales team members to maintain acceptable levels of activity and achievement.

    Key responsibilities for this job:

    • To sell new network and ICT services (Cloud, LAN, Wi-Fi, UCC & Server hardware) to a small number of exisiting accounts in line with set targets
    • Support Exponential-e's continued growth and heightened profile within the corporate marketplace
    • Competently and knowledgably advise clients on Network and ICT solutions that best fulfil their reuirements, undergoing full assessments and analysis of client needs
    • Management of team member activities and training to enable and support internal Account Managers in achieving targeted revenue and KPI's by selling new network and ICT services (Cloud, LAN, Wi & -Fi, UCC & Server hardware) to existing accounts
    • Mentoring team members
    • Accurate forecasting of anticipated team sales and regular activity reporting
    • Supporting team members in working with clients' management teams to understand particular business strategies
    • Evaluating those strategies and ensuring Exponential-e's readiness to keep pace with the implementation of new programs, projects, or features consistent with those strategies
    • To provide frequent reporting on lead generation activity and progress against target and KPI's
    • To drive activity to generate pipeline from existing customers as well as prospects with group accounts 

    Knowledge and experience required:

    • Experience leading a sales team with the telecoms, ISP, systems integrator or carrier space
    • Great communication skills across all parts of the business
    • Knowledge of the following ICT product suites; Cloud, LAN & Wi-Fi, UCC, Server Hardware
    • Excellent written and verbal communication skills with the ability to communicate technical issues to both the IT department and to the client in understandable terms
    • Able to work under pressure making timely and informed decisions to tight timescales, whilst maintaining attention to detail
    • Good working knowledge of Microsoft Excel and Word is essential
    • Well organised and self-motivated team player

    Mission Statement

    "Achieve the status whereby Exponential-e 3.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."


  • Solutions Consultant- Network

    Type of role: full time permanent

    Location: London

    Hours: Monday-Friday 09:00-17:30

    Holidays: 25 days

    Overall purpose of the job:

    Exponential-e is in the market for a Solutions Consultant who can support the Sales Account Managers on the network solution designs. The candidate would be expected to have a good knowledge Telecoms/Solution designs and be able to provide:

    • Provide “pre-sales” Solutions support internally and externally to account managers working on network, voice or cloud projects
    • Work as a team player to assist in the smooth running of the Solutions department
    • Closely interact with the engineering department during the design stage of new solutions

    Key responsibilities for this job:

    • To engage with Sales Account Managers from the early stage of the opportunity cycle
    • Technically qualify new opportunities in conjunction with the commercial qualification
    • To attend customer meetings with Sales Account Managers
    • To participate in customer conference calls when required
    • The ability to design and develop innovative and competitive solutions, working individually or leading a wider virtual team for the qualified opportunity
    • Support the Sales Account Manager with the commercials of the opportunity
    • Work very closely with the Exponential-e Bid Team and Account Managers to respond to tenders (RFI/RFP)
    • To act as a central point of contact and provide technical support within existing accounts
    • Create a close working relationship with the engineering department in order to validate proposed designs and solutions
    • Any other fair and reasonable task or duty assigned to you by your Manager, or other senior Exponential-e Ltd staff member

    Knowledge and experience required:

    • A Bachelor’s Degree or equivalent experience
    • Minimum of 4 to 5 years of Significant IT / Telecoms experience
    • Experience in a pre-sales environment with the ability to talk confidently about technical solutions
    • Excellent presentation skills – the ability to articulate technical concepts to a non-technical audience
    • Good commercial acumen
    • Proven technical design skills and the ability to create design documentation
    • Knowledge of VPLS, MPLS, IP Networking, Routing Protocols, BGP, VRRP, IGRP
    • A minimum of one additional discipline listed below:
      • Experience in designing secure Internet solutions (UTM firewalls. SIEM) desirable
      • Knowledge of LAN (wired and wireless) environments desirable
      • Familiarity with Private & Public Cloud architecture would be advantageous
      • Previous hands on technical experience is desirable

    Mission Statement

    "Achieve the status whereby Exponential-e 3.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."

    Apply Now | Vacancies | Careers

  • UCC (Unified Communications & Collaboration) Solutions Consultant

    Type of role: full time permanent

    Location: London

    Hours: Monday-Friday 09:00-17:30

    Holidays: 25 days

    Overall purpose of the job:

    Provide “pre-sales” Solutions support internally and externally to sales working on UCC projects.

    Key responsibilities for this job:

    • To engage with Sales from the early stage of the pre-sales cycle.
    • To attend customer meetings with Sales.
    • Technically qualify new opportunities and provide input for commercial qualification.
    • The ability to design and develop innovative and competitive solutions based on customer requirements, working individually or leading a wider virtual team for the qualified opportunity.
    • Answer internal solutions design queries from Sales.
    • Work closely with Sales and Bid Management to respond to tenders.
    • Close working relationship with engineering in order to validate proposed designs and solutions.
    • To answer any general pre-sales queries for purposes of budgetary pricing.
    • Work as a team player to assist in the smooth running of the UCC team.

    Knowledge and experience required:

    • Someone with a passion for working in the Unified Communications field.
    • Preferably demonstrate 2 or more years of Pre-Sales experience in Voice/UCC services.
    • Significant IT & Telecoms experience and ability to talk confidently about technical solutions.
    • Experience in giving customer presentations.
    • Proven technical design skills.
    • Experience of SIP, Hosted Voice (especially Broadsoft), Unified Communications.
    • Knowledge of VPLS, MPLS, IP Networking, Routing Protocols.
    • Knowledge of LAN (wired and wireless) environments.
    • Previous hands on technical experience is desirable.
    • Strong customer service focus.
    • Strong commercial acumen
    • Excellent verbal and written communication skills.
    • Flexible approach to work with the ability to work effectively under pressure.
    • Ability to work in a team with little supervision using own initiative.
    • Responsible and willing to take ownership.
    • Positive and professional attitude.

    Mission Statement

    "Achieve the status whereby Exponential-e 3.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."

    Apply Now | Vacancies | Careers
  • Service Desk Manager

    Type of role: full time permanent

    Location: Sheffield

    Hours: Monday - Friday 9:00am - 17:30pm

    Holidays: 25 days inclusive of Public Holidays

    Overall purpose of the job:

    Leading the Service Desk Team and responsible for ensuring the team maintains, manages and handles client requests on the Service Desk

    Key responsibilities for this job:

    • Leading the Service Desk Team ensuring all tasks and duties are completed during your shift
    • Managing the Exponential-e incident/change queue and driving resolution during your shift
    • Responsible for ensuring incidents/changes are progressed and updated accordingly during your shift
    • Working as an escalation point for incidents and changes
    • Troubleshooting customer technical faults and driving fault resolution
    • Identifying training requirements for the Service Desk team and reporting back to management
    • Feeding back to the Service Desk Manager in regards to staff and performance

    Knowledge and experience required:

    • Experience working as a Team Leader/Duty Manager within a support environment
    • Understanding of ITIL process, incident management, change management and problem management
    • Experience of working to strict SLA's
    • Excellent communication skills, both written and oral
    • Dynamic personality with desire to own problems through to resolution
    • Flexible approach to work with the ability to work effectively under pressure
    • Ability to work lead team with little supervision using own initiative
    • Strong customer service focus
    • Positive and professional attitude

    Mission Statement

    "Achieve the status whereby Exponential-e 3.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."

    Apply Now | Vacancies | Careers
  • Regional Business Development Manager- Midlands

    Type of role: full time permanent

    Location: London

    Hours: Monday-Friday 09:00-17:30

    Holidays: 25 days

    Overall purpose of the job:

    To support and execute the new business acquisition strategy of Exponential-e ensuring achievement of all assigned margin, revenue and contract value targets by selling our Business Managed IT Services in a high pressure environment. Deliver consistent and exceptional level of sales professionalism whilst exceeding performance against measurable key performance indicators.

    Primary product focus areas:

    • WAN Portfolio: VPLS, Data Connectivity and Wireless
    • LAN Portfolio
    • Unified Communications portfolio
    • Voice portfolio: Hosted and traditional voice offerings
    • Hosting & Cloud
    • Managed IT Services and Equipment Sales

    Knowledge and experience required:

    • To make a significant contribution to the company’s business sales revenue
    • To define, develop and own key client relationships and contact strategy.
    • Develop and execute short, medium and long term business plans to exceed targets
    • Achieve and exceed margin, contract value, and revenue targets
    • Deliver against key performance indicators and objectives
    • Prospect, qualify, negotiate and close key new business deals
    • Build and maintain a solid and robustly qualified pipeline of sales opportunities within assigned industry verticals growing to a level of 3x target coverage.
    • Forecast monthly and quarterly sales achievement within accuracy of +/- 10%
    • Diligently maintain opportunity pipeline and deal positions on Salesforce
    • Develop strategy, produce win-plans and execute on major deals
    • Define target list and engage suspects based on clearly defined criteria
    • Carry out and record target prospect meetings in line with agreed KPIs
    • Develop an in-depth knowledge of the factors impacting the technology market, adoption and trends for assigned verticals
    • Generate strong relationships with senior executives within customer and prospect base
    • Develop and sustain network of contacts and key individuals within assigned verticals and target market arena
    • Identify and develop opportunities for strategic step-change revenue growth
    • Produce quotations and lead Exponential-e responses to tenders, RFI’s, RFPs, and other response formats
    • Build and provide clear leadership to virtual teams in pursuit of major business opportunities
    • Collect and understand target client requirements, building commercial propositions based on Capex , Opex and other commercial needs to gain competitive advantage
    • Understand and be able to articulate deal level P&Ls
    • Attend, present and host at industry events
    • Build and maintain a strong technical and commercial understanding of key Exponential-e product propositions particularly: WAN (MPLS, Point to Point), Hosting and Cloud, Managed IT services; Hosted Voice and Unified Comms.
    • Build and leverage an understanding of competition and their propositions to Exponential-e advantage
    • Formulate and complete client presentations to an exceptional standard
    • Complete monthly reports and other administrative requirements to quality standards and required timeframes.
    • Other tasks as required and commensurate with role

    Knowledge and experience required:

    • Extensive experience within the Telecoms, Hosting, UC, and Vendor environment
    • Experience in developing business in assigned industry verticals
    • Experience selling managed IT services – Including Unified Communications, SAS and Cloud solutions
    • Consultative sales person who can identify and sell against key business drivers
    • Highly skilled and experienced negotiator who is able to quickly build relationships with senior, key influential decision makers
    • An innovative approach and an expert grasp of technology and technical solution which will drive business value.
    • Strong understanding of technology application in the Hosting, WAN, Cloud, UC and Voice arenas
    • Able to demonstrate strong commercial understanding and business acumen
    • Strong sales skills (prospecting, qualifying, campaign management)
    • Detailed understanding of sales process and demonstration of world class sales rigor
    • Proven track record of identifying, developing and closing major opportunities
    • Proven and consistent track record of target over-achievement
    • Excellent networking ability and natural communication style
    • Excellent communicator with strong presentation, numeracy and written skills
    • Strong problem solving abilities; able to facilitate discussions and outcomes
    • Able to travel within designated territory and able to work with the minimum of supervision
    • Microsoft XP (Excel, Word, Email, Access, Power Point)
    • Microsoft Dynamics CRM experience advantageous but not essential
    • Degree level education advantageous, but track record of success in aligned career of higher importance.

    Mission Statement

    "Achieve the status whereby Exponential-e 3.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."

    Apply Now | Vacancies | Careers
  • Channel Executive

    Type of role: full time permanent

    Hours: Monday-Friday 09:00-17:30

    Holidays: 25 days plus Public Holidays

    Overall purpose of the job:

    • To work with channel sales team to develop partner accounts and increase revenues in line with set targets and business objectives
    • To identify, qualify and develop new target channel partners
    • To participate in lead generation activity and campaigns

    Key responsibilities for this job:

    • Identify and engage Channel prospect partners that fit with the Exponential-e channel contact strategy
    • Contribute to the achievement of the Channel sales target
    • Attend face to face channel meetings with partners and their clients
    • Develop a strong knowledge of the Exponential-E solutions portfolio and be able to articulate this to channel partners
    • To build a strong rapport and lasting relationships with existing channel partners in order to grow the account and increase Exponential-e revenues
    • Accurate forecasting of anticipated sales and regular activity reporting
    • Participation in planning and preparing marketing campaigns along with partner call out days and your own targeted campaigns
    • Activities outside of normal work hours may also be required
    • Any other fair and reasonable task or duty assigned to you by your Manager, or other senior Exponential-e Ltd staff member

    Knowledge and experience required:

    • Consistent new business sales track record with a proven ability to hit targets
    • Sales experience from within the telecoms or IT industry
    • Excellent communication skills and telephone manner
    • Articulate and polished with a professional approach to sales
    • Highly adaptable and proactive
    • Able to multi task and work well under pressure
    • Self-motivated and disciplined
    • Eager to learn and develop
    • Mission Statement

      "Achieve the status whereby Exponential-e 3.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."



      Apply Now | Vacancies | Careers

  • Channel Partner Manager

    Type of role: full time permanent

    Hours: Monday – Friday 9:00 – 17:30

    Holidays: 25 days plus Public Holdays

    Overall purpose of the job:

    To develop channel accounts to increase revenues in line with set targets. The objective is underpinned by the need to provide partners with significant commercial advantage.

    Key responsibilities for this job:

    • Build lasting relationships with partners and increase spend with Exponential-e
    • Plan sales strategies and work closely with marketing to raise awareness of Exponential-e and build a strong pipeline
    • Ensure that targets are achieved
    • Identify and engage new partners that fit with Exponential-e Channel Strategy
    • Competently and knowledgably advise partners on network solutions and services that best fulfil their customer requirements, undergoing full assessments and analysis of client needs
    • Align Exponential-e portfolio within partner services and ensure partners sales teams are aware of positioning and benefits
    • Negotiate pricing with partners to achieve sales in line with Exponential-e's pricing policies and client requirements
    • Conducting face to face channel meetings with partners and their clients
    • Managing internal resource and interfacing with internal departments
    • To achieve personal/career advancement goals in line with Exponential-e’s personal development programme

    Knowledge and experience required:

    • Consistent channel sales record within the telecoms, ISP, carrier or systems integrator space
    • Knowledge of data connectivity, WAN and Internet network technologies
    • Excellent communication and interpersonal skills are required, with the ability to 'win trust', selling on the quality and integrity of Exponential-e
    • Must be driven, self-motivated and disciplined
    • Articulate and polished with a professional approach to sales
    • Eager to learn and develop

    Mission Statement

    "Achieve the status whereby Exponential-e 3.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."


    Apply Now | Vacancies | Careers

  • Sales Executive - Public Sector

    Type of role: full time permanent

    Location: London

    Hours: Monday-Friday 09:00-17:30

    Holidays: 25 days

    Overall purpose of the job:

    To support and execute the new business acquisition strategy of Exponential-e Group Sales ensuring achievement of all assigned margin, revenue and contract value targets.

    Deliver consistent and exceptional level of sales professionalism whilst exceeding performance against measurable key performance indicators

    Primary Product Focus Areas:

    • WAN Portfolio: VPLS, Data Connectivity and Wireless
    • LAN Portfolio
    • Unified Communications portfolio
    • Voice portfolio: Hosted and traditional voice offerings
    • Hosting & Cloud 
    • Managed IT Services and Equipment Sales

    Key responsibilities for this job:

    • Develop and execute short, medium and long term business plans to exceed targets
    • Achieve and exceed margin, contract value, and revenue targets
    • Deliver against key performance indicators and objectives
    • Prospect, qualify, negotiate and close key new business deals
    • Build and maintain a solid and robustly qualified pipeline of sales opportunities within assigned industry verticals growing to a level of 4x target coverage.
    • Forecast monthly and quarterly sales achievement within accuracy of +/- 10%
    • Religiously maintain opportunity pipeline and deal positions on CRM (Salesforce)
    • Develop strategy, produce win-plans and execute on major deals
    • Define target list and engage suspects based on clearly defined criteria
    • Carry out and record target prospect meetings in line with agreed KPIs
    • Develop an in-depth knowledge of the factors impacting the technology market, adoption and trends for assigned verticals
    • Generate strong relationships with senior executives within customer and prospect base
    • Develop and sustain network of contacts and key individuals within assigned verticals and target market arena
    • Identify and develop opportunities for strategic step-change revenue growth
    • Produce quotations and lead Exponential-e responses to tenders, RFI’s, RFPs, and other response formats
    • Build and provide clear leadership to virtual teams in pursuit of major business opportunities
    • Collect and understand target client requirements, building commercial propositions based on Capex , Opex and other commercial needs to gain competitive advantage
    • Understand and be able to articulate deal level P&Ls
    • Attend, present and host at industry events
    • Build and maintain a strong technical and commercial understanding of key Exponential-e product propositions particularly: WAN (VPLS, Point to Point), Hosting and Cloud, Managed IT services; Hosted Voice and Unified Comms.
    • Build and leverage an understanding of competition and their propositions to Exponential-e advantage
    • Formulate and complete client presentations to an exceptional standard
    • Complete monthly reports and other administrative requirements to quality standards and required timeframes.
    • Other tasks as required and commensurate with role

    Knowledge and experience required:

    • Extensive experience within the Connectivity, Cloud, Hosting, UC, and Vendor environment
    • Experience in developing business in assigned industry verticals
    • Strong understanding of technology application in the Hosting, WAN, Cloud, UC and Voice arenas
    • Able to demonstrate strong commercial understanding and business acumen
    • Strong sales skills (prospecting, qualifying, campaign management)
    • Detailed understanding of sales process and demonstration of world class sales rigour
    • Proven track record of identifying, developing and closing major opportunities
    • Proven and consistent track record of target over-achievements
    • Excellent networking ability and natural communication style
    • Excellent communicator with strong presentation, numeracy and written skills
    • Strong problem solving abilities; able to facilitate discussions and outcomes
    • Able to travel within designated territory and able to work with the minimum of supervision
    • Microsoft XP (Excel, Word, Email, Access, Power Point)
    • Salesforce CRM experience advantageous but not essential
    • Degree level education advantageous, but track record of success in aligned career more important

    Mission Statement

    "Achieve the status whereby Exponential-e 3.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."


    Apply Now | Vacancies | Careers

  • UCC Sales Overlay

    Type of role: full time permanent

    Location: London

    Hours: Monday-Friday 09:00-17:30

    Holidays: 25 days

    Overall purpose of the job:

    Sales role focused on driving new business growth in UCC solutions. It’s an overlay position enhancing the sales teams with a higher level of knowledge & expertise.

    Act as an UCC evangelist within the sales floor.

    Key responsibilities for this job:

    • Positive, energetic individual with a passion for working in the Unified Communications arena.
    • Excellent communication & presentation skills and the ability to connect & engage with customer contacts to a senior level.
    • Excellent track record of selling voice/UCC solutions with minimum two years’ experience.
    • Knowledge of VoIP, PBXs, Unified Communications and Collaboration services.
    • Knowledge of WAN, LAN and Internet solutions.

    What are we looking for:

    • Positive, energetic individual with a passion for working in the Unified Communications arena.
    • Excellent communication & presentation skills and the ability to connect & engage with customer contacts to a senior level.
    • Excellent track record of selling voice/UCC solutions with minimum two years’ experience.
    • Knowledge of VoIP, PBXs, Unified Communications and Collaboration services.
    • Knowledge of WAN, LAN and Internet solutions.

    Key responsibilities for this job:

    • Provide support to the Sales teams (direct and channel) on UCC opportunities (SIP Trunking, Voice minutes, Hosted PBX, Unified Communications, Video Conferencing, Collaboration services..).
    • To manage opportunities within Salesforce and proactively offer support to sales individuals.
    • Work with the sales teams to upsell UCC services into existing customers.
    • Work with the sales teams to target new logo customers in respect of UCC deals.
    • Generate and grow pipeline across the UCC portfolio and provide regular reports to ensure that targets are achieved and corrective measures are taken when required.
    • Build and maintain a UCC opportunity matrix for existing accounts and drive specific campaigns to target them.
    • Provide market input to the UCC unit in relation to the existing portfolio and feedback requirements on future product developments.
    • Support sales in building responses to tenders, proposals and customer presentations.

    Mission Statement

    "Achieve the status whereby Exponential-e 3.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."

    Apply Now | Vacancies | Careers
  • Senior Solutions Consultant - Networking

    Type of role: full time permanent

    Location: London

    Hours: Monday-Friday 09:00-17:30

    Holidays: 25 days

    Overall purpose of the job:

    Exponential-e is in the market for a Senior Solutions Consultant who can think outside of the box and work on complex projects that encompass network, voice and cloud solutions. The candidate would be expected to have a vast knowledge and experience across all market verticals and provide:

    • Provide “pre-sales” Solutions support internally and externally to account managers working on network, voice or cloud projects
    • Work as a team player to assist in the smooth running of the Solutions department
    • Closely interact with the engineering department during the design stage of new solutions

    Key responsibilities for this job:

    • To engage with Sales Account Managers from the early stage of the opportunity cycle
    • Technically qualify new opportunities in conjunction with the commercial qualification
    • To attend customer meetings with Sales Account Managers
    • To participate in customer conference calls when required
    • The ability to design and develop innovative and competitive solutions, working individually or leading a wider virtual team for the qualified opportunity
    • Support the Sales Account Manager with the commercials of the opportunity
    • Work very closely with the Exponential-e Bid Team and Account Managers to respond to tenders (RFI/RFP)
    • To act as a central point of contact and provide technical support within existing accounts
    • Create a close working relationship with the engineering department in order to validate proposed designs and solutions
    • Any other fair and reasonable task or duty assigned to you by your Manager, or other senior Exponential-e Ltd staff member

    Knowledge and experience required:

    • A Bachelor’s Degree or equivalent experience
    • Significant IT / Telecoms experience
    • Significant experience in a pre-sales environment with the ability to talk confidently about technical solutions
    • Excellent presentation skills – the ability to articulate technical concepts to a non-technical audience
    • Good commercial acumen
    • Proven technical design skills and the ability to create design documentation
    • Knowledge of VPLS, MPLS, IP Networking, Routing Protocols, BGP, VRRP, IGRP
    • Knowledge of SDN and SD-WAN technology and solutions
    • Experience in designing secure Internet solutions (UTM firewalls. SIEM) desirable
    • Knowledge of LAN (wired and wireless) environments desirable
    • Familiarity with Private & Public Cloud architecture would be advantageous
    • Previous hands on technical experience is desirable

    Mission Statement

    "Achieve the status whereby Exponential-e 3.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."

    Apply Now | Vacancies | Careers

  • Bid Manager

    Type of role: full time permanent

    Hours: Monday – Friday; 9:00am – 17:30

    Holidays: 25 days

    Overall purpose of the job:

    • Manage and complete large tender responses to win new business and manage the process from initial request to contract signature ensuring compliance with customer requirements and highlighting company value proposition.
    • Will provide valuable input into each opportunity qualification, win strategies, commercial discussions and solution delivery.
    • Manage and assist in the completion of all PQQs , RFIs, RFQs and RFPs by drawing upon Boilerplate information and making relevant to client requirements.
    • Create winning proposals and respond to RFPs by working with Sales Account Managers to understand client’s requirements and drawing upon resources around the business to help co-ordinate responses or proposals to reflect this.

    Key responsibilities for this job:

    • Review, drafting and managing the delivery customer bid request materials received including PQQs, RFIs, RFPs and Tenders.
    • To review all content to ensure questions are being fully responded to, critiquing content, whether sales, technical, support etc and liaising with departments to update, amend and delete as appropriate ensuring consistent professional response.
    • Qualifying opportunities.
    • Organising and chairing all kick-off meetings and co-ordinating a win strategy.
    • Delegating and assigning workload to bid team to ensure efficiency throughout bid life and meet deadlines.
    • Co-ordinating and chairing all review meetings and monitoring progress and assess drafts.
    • Carrying out post bid reviews to evaluate lessons learnt from client feedback.
    • Review tender clarifications and attend customer clarification meetings as required.
    • To be lead point for all questions, points of clarification to and from the clients (In bids scenarios only) ensuring that all questions / points are completed within the tender guidelines.
    • Collating standard bid response documents in accordance with the Exponential-e defined styles and branding.
    • Making bid pricing recommendations, in collaboration with Sales, based on relevant data from other bids and available competitive intelligence
    • Management of the bid pipeline to ensure maximum opportunities are available
    • Providing bid follow-up activity assistance and expertise when needed to support the sales cycle.
    • To actively seek out new ways of finding new bid/tender opportunities
    • Work to tight deadline and go the extra mile (including hours) where required
    • Risk tracking and management throughout the bid process
    • Proof reading and formatting of documentation
    • Assisting with creation of PowerPoint presentations to present to clients at the shortlisted stage of the bid process.

    Knowledge and experience required:

    • Experience working as a Tender or Bid professional within the IT/Telecommunications/Technology sector
    • Proven capability in delivering winning, large complex IT solutions opportunities.
    • Experience working in a sales driven environment responding to bids and tenders
    • Excellent time management skills.
    • Well organised self-starter with strong project management skills.
    • Excellent communication skills and strong attention to detail.
    • Excellent presentation skills
    • Ability to work under pressure, delivering to tight deadlines and manage multiple bids
    • Advanced MS Office skills (Word, Excel, Outlook, PowerPoint)
    • Ability to be innovative.
    • Ability to delegate.
    • Ability to adapt effectively to frequently changing situations and to prioritise
    • APMP Qualified – (Preferable, but not essential.)
    • Prince 2 Qualified (Preferable, but not essential)
    • Very strong attention to detail

    Mission Statement

    "Achieve the status whereby Exponential-e 3.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."

    Apply Now | Vacancies | Careers
  • Provisioning Coordinator

    Type of role: full time permanent

    Location: London

    Hours: Monday-Friday 09:00-17:30

    Holidays:25 days plus Public Holidays

    Overall purpose of the job:

    Follow processes to ensure the smooth provisioning of Exponential-e products and services

    Key responsibilities for this job:

    • Provisioning of sales orders through to handover to the technical team
    • Communicating precise and accurate information to customers regarding sales orders
    • Maintaining the relationship with customers and suppliers by communicating precise and accurate information regarding sales orders
    • Informing customers of the details of their set-up and keep them continually updated on the progress and possible setbacks whilst maintaining professionalism and high standards of client care
    • Arranging access appointments and requests for third party engineers
    • Implementing fibre and copper circuits through direct customer contact and communication with suppliers
    • Updating internal databases as required
    • Liaising with different areas in the business
    • General day-to-day provisioning duties
    • Any other fair and reasonable task or duty assigned to you by your Manager, or other senior Exponential-e Ltd staff member

    Knowledge and experience required:

    • Significant customer service experience
    • Candidates should be numerate, literate, have good IT skills along with an organised and methodical approach to work
    • Responsible and willing to take ownership of projects
    • Well organised and self motivated team player
    • Effective communication skills and an excellent telephone manner
    • A strong attention to detail and a task finisher
    • Experience working for an ISP or telecommunications provider would be preferable but not essential
    • Mission Statement

      "Achieve the status whereby Exponential-e 3.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."

      Apply Now | Vacancies | Careers
  • Service Delivery Engineer

    Type of role: full time permanent

    Location: London

    Hours: Monday-Friday 09:00-17:30

    Holidays: 25 days

    Overall purpose of the job:

    Implementation of customer WAN/LAN solutions

    Maintaining close working relationships with customers and Exponential-e Project Managers in order to reach objectives, and ensure a seamless project deliveries

    Assisting with lab testing of networking CPEs and solution Proof of Concepts

    Key responsibilities for this job:

    • Provisioning new WAN services onto the Exponential-e NGN Network
    • Intermediate-to-Advanced configuration of any networking CPEs
    • Attending technical customer meetings, and participate in conference calls when necessary
    • Regular customer communication and progress reporting during implementation
    • Troubleshooting any faults that may arise during solution delivery
    • Assisting with solution documentation and planning, including network diagrams, migration plans and any other required documents
    • Being available to support and execute customer migrations as required by your current projects, which may sometimes be outside of office hours
    • Generate and distribute a handover document to customers, and peer Exponential-e teams
    • Occasional field engineering duties
    • Aid in the development of peers through knowledge transfer

    Knowledge and experience required:

    • Experienced in network configuration and/or support, ideally Cisco or Juniper
    • Excellent knowledge of fundamental networking principles, such as switching, routing, subnetting, wireless and PC/Mac network configuration
    • Working experience with routing protocols (BGP/OSPF), redundancy protocols (HSRP/VRRP) and switching technologies (STP, VLANs, dot1Q, QinQ)
    • Good knowledge of network security, including NAT, UTM and general firewall operations
    • Good understanding of access technologies such as Carrier Ethernet, DSL and FTTC
    • Must possess good communication skills, work efficiently, and be detail-oriented

    Desirable knowledge and experience:

    • Understanding of MPLS/VPLS networks
    • Knowledge of RIPE, SMTP, DNS and domain-name operations
    • Familiar with Alcatel-Lucent ESS/SR platforms and Fortinet Fortigate firewalls
    • Experience in a similar customer-facing role

    Mission Statement

    "Achieve the status whereby Exponential-e 3.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."

    Apply Now | Vacancies | Careers
  • Cloud Engineer

    Type of role: full time permanent

    Hours: Monday-Friday 09:00-17:30

    Holidays: 25 days plus Public Holidays

    Overall purpose of the job:

    Fully operational engineering role acting as a technical lead, responsible for the design, delivery and support of large and small IT consulting projects or programmes related to cloud and service transformation.

    Key responsibilities for this job:

    • Maintain the integrity, stability and functionality of Exponential-e's cloud
    • Work with the development teams to transition new products and services into production
    • Work with other technical departments in order to train and build up the knowledge base for cloud/IT services within Exponential-e
    • Ensuring deployment and service objectives are met whilst maintaining a high level or customer/prospect satisfaction
    • Gathering of architecture, design, and presentation of solutions to meet customer needs on cloud and virtualisation areas

    Knowledge and experience required:

    • Strong commercial technical experience with VMware
    • Experience working within a Service Provider environment
    • Strong virtualisations skills
    • Microsoft technologies

    Mission Statement

    "Achieve the status whereby Exponential-e 3.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."

    Apply Now | Vacancies | Careers
  • UC Specialist Engineer
    • Type of role: full time permanent
    • Location: London
    • Hours: Monday-Friday 09:00-17:30
    • Holidays: 25 days

    Overall purpose of the job:

    Work as a team player within the Exponential-e UC team to assist with the smooth running of UC operations

    Work with varying start and finish times to cover a key customer working hours

    Work closely with the UC Engineering Teams, Service Delivery Team and UC Provisioning Team.

    Provide 3rd line support and assist with R&D as a key member of the UC platform team.

    Primary product focus areas:

    • Intermediate to advance SIP knowledge
    • Broadsoft application
    • Good customers service skills
    • Key responsibilities for this job:

      • Provide 3rd line support for all UC services
      • Supervise and mentor the UC engineers in support issues
      • Be the first point of escalation for any customer escalations and issues
      • Handle fault escalations from the front line Service Desk or from the 2nd line UC support engineers.
      • Ensure UC support tickets are updated and dealt within SLA
      • Configure and test ISDN to SIP gateways for new customer deployments
      • Assist customers with PBX interoperability testing
      • Liaise with 3rd party suppliers for fault resolution when appropriate
      • Develop close working relationships with the UC Engineering Team, Service Delivery Team and UC Provisioning Team.
      • Responsible for knowledge transfer to other teams assisting with personal development
      • Assist in the training of new team members
      • Provide support to the UC Provisioning Team when required
      • Escalate customer faults to the UC Architect engineers
      • Flexibility in providing out of hours support for UC services
      • Providing on call support on a rota basis
      • Providing onsite support for UC customers
      • Supporting the UC Architect Team with core maintenance tasks as appropriate

      Knowledge and experience required:

      • Experience working with Carrier Grade VoIP Platforms / Soft Switches
      • SIP troubleshooting knowledge
      • Hands-on experience working in a technical support environment
      • Ability to deal with customers in a professional manner
      • Good networking and troubleshooting skills, primarily in a VoIP environment
      • Ability to produce technical documentation including test plans
      • Knowledge of routers, switches and customer LAN environments

      Desirable knowledge and experience:

      • BroadSoft BroadWorks Application Server

      Mission Statement

      "Achieve the status whereby Exponential-e 3.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."

      Apply Now | Vacancies | Careers
  • 2nd Line Network Engineer

    Type of role: full time permanent

    Location: London

    Overall purpose of the job:

    To manage and own 2nd Line support tickets in relation to existing customer services

    To work closely with the 3rd level engineers who provide an internal escalation point

    Key responsibilities for this job:

    • Regular communication verbally and written with existing customers
    • Take ownership and effectively manage support tickets for incidents, change and service requests
    • Documentation of customer solutions – OSS System, Visio documentation, technical summary write up
    • Provide resources to the solution delivery team in supporting the configuration and implementation of new customer projects

    Knowledge and experience required:

    • Knowledge of networking principles equivalent to CCNA R&S or JNCIS-ENT level
    • Knowledge of layer 2 switching protocols such as STP, Dot1Q, QinQ, VPLS
    • Knowledge of layer 3 routing protocols such as BGP, OSPF, EIGRP, HSRP, VRRP
    • Excellent verbal and written communication skills with a professional phone manner
    • Flexible approach to work with the ability to work effectively under pressure
    • Ability to work in a team with little supervision using own initiative
    • Strong customer service focus
    • Responsible and willing to take ownership
    • Eager to learn and develop technical skills
    • Positive and professional attitude

    Desirable knowledge and experience:

    • CCNA, CCNP and/or JNCIS certified
    • Experience with Unix based operating systems.
    • Programming and scripting experience (python, bash scripting)
    • Juniper platform configuration experience is ideal, SRX and EX series
    • Firewall configuration experience is advantageous particularly with Fortigate, Palo Alto, Cisco ASA
    • Experience with Alcatel SR & ESS 
    • Experience with using networking test tools such as Wireshark

    Mission Statement

    "Achieve the status whereby Exponential-e 3.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."

    Apply Now | Vacancies | Careers
  • 2nd Line Network Engineer – 24/7

    Type of role: full time permanent

    Location: London

    hours of work:  2 days on (7am - 7pm), 2 nights on (7pm-7am), 4 days off

    Overall purpose of the job:

    To manage and own 2nd Line support tickets in relation to existing customer services

    To work closely with the 3rd level engineers who provide an internal escalation point

    Key responsibilities for this job:

    • Regular communication verbally and written with existing customers
    • Take ownership and effectively manage support tickets for incidents, change and service requests
    • Documentation of customer solutions – OSS System, Visio documentation, technical summary write up
    • Provide resources to the solution delivery team in supporting the configuration and implementation of new customer projects

    Knowledge and experience required:

    • Knowledge of networking principles equivalent to CCNA R&S or JNCIS-ENT level
    • Knowledge of layer 2 switching protocols such as STP, Dot1Q, QinQ, VPLS
    • Knowledge of layer 3 routing protocols such as BGP, OSPF, EIGRP, HSRP, VRRP
    • Excellent verbal and written communication skills with a professional phone manner
    • Flexible approach to work with the ability to work effectively under pressure
    • Ability to work in a team with little supervision using own initiative
    • Strong customer service focus
    • Responsible and willing to take ownership
    • Eager to learn and develop technical skills
    • Positive and professional attitude

    Desirable knowledge and experience:

    • CCNA, CCNP and/or JNCIS certified
    • Experience with Unix based operating systems.
    • Programming and scripting experience (python, bash scripting)
    • Juniper platform configuration experience is ideal, SRX and EX series
    • Firewall configuration experience is advantageous particularly with Fortigate, Palo Alto, Cisco ASA
    • Experience with Alcatel SR & ESS 
    • Experience with using networking test tools such as Wireshark

    Mission Statement

    "Achieve the status whereby Exponential-e 3.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."

    Apply Now | Vacancies | Careers
  • 1st Line Network Technician
    • Type of role: full time permanent
    • Location: London
    • Hours: Monday - Friday 9:00am - 17:30pm
    • Holidays: 25 days

    Overall purpose of the job:

    Day to day running of the Service Desk providing client support with a focus on providing a high level of customer service.

    Key responsibilities for this job:

    • First line support handling customer enquiries and support issues using our ticketing system
    • Proactive network monitoring of alarms and traps for our customers via our monitoring tools
    • Troubleshooting DSL circuit faults and working with carriers to achieve fault resolution
    • Driving fault resolution to ensure SLA's are not breached
    • Escalation of faults/outages in accordance with Exponential-e procedures
    • Taking immediate corrective action to restore services
    • Maintain professional working relationships with customers, suppliers and work colleagues
    • Creating incident reports/notifications for customer distribution

    what we are looking for:

    • Someone with a passion for working in the networking field who is eager to learn and progress
    • Strong customer service focus
    • Experience working within a customer focused role
    • General networking, TCP/IP principles & DNS knowledge
    • Excellent verbal and written communication skills with a professional phone manner
    • Flexible approach to work with the ability to work effectively under pressure
    • Ability to work in a team with little supervision using own initiative
    • Responsible and willing to take ownership
    • Positive and professional attitude

    Nice to have:

    • Cisco /Juniper certification
    • Some experience working with a Managed Service Provider
    • Some programming language experience

    Mission Statement

    "Achieve the status whereby Exponential-e 3.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."

    Apply Now | Vacancies | Careers
  • 1st Line Network Technician - 24/7
    • Type of role: full time permanent
    • Location: London
    • Hours:  2 days on (7am – 7pm), 2 nights on (7pm – 7am), 4 days off
    • Holidays: 23 days

    Overall purpose of the job:

    Day to day running of the Service Desk providing client support with a focus on providing a high level of customer service.

    Key responsibilities for this job:

    • First line support handling customer enquiries and support issues using our ticketing system
    • Proactive network monitoring of alarms and traps for our customers via our monitoring tools
    • Troubleshooting DSL circuit faults and working with carriers to achieve fault resolution
    • Driving fault resolution to ensure SLA's are not breached
    • Escalation of faults/outages in accordance with Exponential-e procedures
    • Taking immediate corrective action to restore services
    • Maintain professional working relationships with customers, suppliers and work colleagues
    • Creating incident reports/notifications for customer distribution

    what we are looking for:

    • Someone with a passion for working in the networking field who is eager to learn and progress
    • Strong customer service focus
    • Experience working within a customer focused role
    • General networking, TCP/IP principles & DNS knowledge
    • Excellent verbal and written communication skills with a professional phone manner
    • Flexible approach to work with the ability to work effectively under pressure
    • Ability to work in a team with little supervision using own initiative
    • Responsible and willing to take ownership
    • Positive and professional attitude

    Nice to have:

    • Cisco /Juniper certification
    • Some experience working with a Managed Service Provider
    • Some programming language experience

    Mission Statement

    "Achieve the status whereby Exponential-e 3.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."

    Apply Now | Vacancies | Careers
  • Recruitment Business Partner - Sales

    Type of role: full time, permanent

    Location: London

    Hours: Monday-Friday 09:00-17:30

    Holidays: 25 days

    Overall purpose of the job:

    • The Recruitment Business Partner will work with defined areas of the business to deliver effective recruitment solutions in line with the Exponential-e Ltd Recruitment Framework
    • You will be accountable for building and maintaining talent pools for each department with a view to increasing quality while decreasing time to hire and cost
    • You will provide support and guidance to managers in all areas of recruitment, keeping them informed of progress on vacancies

    Key responsibilities for this job:

    • Using multiple sourcing channels to resource for high quality candidates in an efficient and cost effective manner in line with the Exponential-e Recruitment Framework
    • Support on specific recruitment programmes (i.e. Sales Academy, Work Placement Programme)
    • Keep up to date with the latest sourcing methods and implementing these as appropriate
    • Working to improve awareness of Exponential-e’s Employer Brand
    • Conducting various types and format of interview to ensure only high calibre candidates are progressed
    • Ongoing personal development to ensure a high level of understand of Exponential-e’s culture, values, products and services
    • Thoroughly qualifying all candidates
    • Conducting salary and benefits benchmarking
    • Supporting on various projects as required
    • Advising line managers on recruitment best practice
    • Working closely with our marketing department to adhere to all internal and external communications procedures
    • Build and maintain relationships with key stakeholders throughout the business

    Knowledge and experience required:

    • Previous experience working in a recruitment role with a focus on direct sourcing
    • Previous experience sourcing for entry to senior level positions
    • Strong candidate delivery/resourcing background
    • Considerable knowledge of resourcing methods
    • Considerable knowledge of applicant tracking systems
    • Significant experience working on high volume/high level recruitment assignments
    • Good knowledge of MS Office: Excel; Outlook; Word; PowerPoint
    • Continuous improvement mind-set
    • Excellent customer service skills
    • Flexible approach to work
    • Previous experience sourcing professionals from a Cloud, IT, UC or Network Service provider
    • Mission Statement

      "Achieve the status whereby Exponential-e 3.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."

      Apply Now | Vacancies | Careers
  • Direct Sales Consultant
    • Type of role: full time permanent
    • Location: London
    • Hours: Monday-Friday 09:00-17:30
    • Holidays: 25 days

    What will you get from us?

    Access to talented people in technology who can transform your existing skillset to help realise your full potential. An evolving technology roadmap, staying a breadth with latest and greatest tech in the industry. World class tailored training and development to compliment your existing attributes and learning style.

    Exposure to multiple industries to build business acumen, understanding the drivers behind commercial and technological relationships with C-Level contacts.

    Enjoy companywide activities, benefits and become part of the L’espirit des Corps culture at Exponential-e. Opportunity to join the high achiever sales trip to Las Vegas, USA. With fast paced career development, it will help you meet the personal and work objectives you have in your life!

    Overall purpose of the job:

    • Generate client interest and meetings for large value sales opportunities in IT for clients based in the Midlands
    • Develop skills over a 12 month development period to progress into a self-sufficient sales role
    • Learn and receive mentorship from successful sales individuals in Mid-Markets team
    • To act as an advocate of Exponential-e in all customer interactions and within the external market place

    Key responsibilities for this job:

    • Exceed targets set by the business to contribute towards the continued success of the Mid Markets team
      • Calls/Meetings/Pipeline (New Business Opportunities)
    • Follow vertical based sales strategies to generate quality new business opportunities
      • Build own vertical knowledge and sales strategies as part of development
    • Increase market share, raising awareness of the Exponential-e brand and technology
    • Identify key business decision makers and sell the Exponential-e value proposition
    • Uncover key business drivers and strategies for technology change
      • Use appropriate sales methodologies to qualify/uncover
    • Accurate forecasting of anticipated sales is required, along with regular activity reporting
    • To ensure that the sales tools are up to date for all accounts, customer contacts, prospects, deals and opportunities
    • Attending networking events which at times may include activities outside of normal work hours
    • To take responsibility for and achieve personal and career advancement goals in line with Exponential-e’s personal development program

    Mandatory Attributes:

    • Excellent communication and interpersonal skills
    • Ability to 'win trust', selling on the quality and integrity of Exponential-e
    • An ambitious, industrious and aspirational mind-set
    • Can-do attitude, high achievement drive and a natural aptitude for Sales
    • Must be driven, self-motivated and disciplined
    • Organised and high attention to detail
    • Eager to learn and develop
    • Able to take constructive criticism and to correct mistakes
    • “Never fail” desire and mentality

    Mandatory Attributes:

    • Previous cold calling/sales experience
    • IT/Tech experience or knowledge

    Mission Statement

    "Achieve the status whereby Exponential-e 3.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."

    Apply Now | Vacancies | Careers
  • Assistant Commercial Analyst

    Type of role: full time permanent

    Location: London

    Hours: Monday-Friday 09:00-17:30

    Holidays: 25 days

    Overall purpose of the job:

    Support the team in the analysis and shaping of large and strategic contracts.

    Assist the Product Managers in product analysis and reporting.

    Key responsibilities for this job:

    • Manage the queue for Commercial / Contract Support Requests (CCSR), ensuring that requests are allocated, attended and resolved within the established SLAs
    • Distribute and coordinate within the team the tasks involved in a CCSR, ensuring that items are completed within the agreed timescales and escalated when required.
    • Manage the communication with the sales team and key stake-holders making sure that everyone is appropriately updated.
    • Manage the CCSR database and ensure is kept up to date.
    • Identify any requests already available in the CCSR data base and communicate the results back to the relevant team.
    • Build the Commercial Contract Analysis as per the relevant templates, extract the main deal KPIs and when appropriate provide initial deal shaping to achieve the business objectives.
    • Support Product Managers in product analysis and reporting (i.e. cost modelling, performance analysis, business cases..).
    • Update internal databases as required.
    • Work closely with the Product Managers, Solutions, Sales and Bid teams to ensure the correct and efficient development of the Commercial / Contract function.

    Knowledge and experience required:

    • Highly numerate with strong reporting and analytical skills.
    • Advanced skills in Excel - ability to analyse, manipulate reports and present results.
    • Great attention to detail.
    • Good verbal and written communication skills.
    • Team player.
    • Strong customer service focus.
    • Flexible approach to work with the ability to work effectively under pressure.
    • Positive and professional attitude.

    Desirable knowledge and experience:

    • Experience in commercial analysis and contracts within the IT / Telecoms area.
    • Understanding of the IT / Telecoms market and technologies.
    • Experience in writing technical documents.

    Mission Statement

    "Achieve the status whereby Exponential-e 3.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."

    Apply Now | Vacancies | Careers
  • Managed Services Engineer

    Type of role: full time permanent

    Hours: Week 1 8:00am-4:30pm, week 2 10:30am-7:00pm

    Holidays: 25 days plus Public Holidays

    Overall purpose of the job:

    Providing 1st & 2nd line helpdesk and remote desktop support to our Exponential-e customers, the primary responsibilities for this individual will be owning and managing tickets while supporting our customers issues through to resolution

    Key responsibilities for this job:

    • Responding to support calls as assigned within service level agreements; ensuring calls are quickly and accurately logged, closed and analysed to prevent future occurrences and call resolutions priorities are met.
    • Escalate problem calls within the Cloud team to meet Service Level Agreements and ensure maximum level of customer satisfaction
    • Troubleshooting customer technical faults and working with external vendors service providers to achieve fault resolutions
    • Work as a team to deliver resolutions to customer requests from telephone work as a team to deliver timely resolutions

    Knowledge and experience required:

    • Experience Technical Support Analyst (1st & 2nd Line Support)
    • Previous experience in a busy customer facing helpdesk role
    • Exchange 2003-2010, Active Directory 2003 - 2010, Windows Server 2003- 2008 and troubleshooting VMWare
    • Mission Statement

      "Achieve the status whereby Exponential-e 3.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."

      Apply Now | Vacancies | Careers
  • Managed Services Desktop Engineer

    Type of role: full time permanent

    Location: London

    Hours: Monday – Friday split shift – week 1 08.00-17.00, week 2-4 09.00-17.30, week 5 09.30-18.00

    Holidays: 25 days plus public Holidays

    Overall purpose of the job:

    The successful candidate will be responsible for providing 2nd Line helpdesk and remote desktop support to Exponential-e customers and act as the customer’s primary point of contact for all technical issues through to resolution and assist the cloud services and professional services teams with rollouts and project work.

    Key responsibilities for this job:

    • Respond to support calls as assigned within Service Level Agreements;
    • Work as a team to deliver timely resolution to customer requests from telephone and email
    • Maintain an understanding of the internal escalation process
    • Maintain excellent verbal and written communication skills with the ability to communicate effectively with technical and non-technical customer at all levels in the organisations
    • To be a highly motivated team player with the skills and ability to manage changing priorities.

    Knowledge and experience required:

    • Experience in providing technical 2nd line technical support
    • Previous experience in a busy customer facing helpdesk role
    • Ability to provide a customer focused service to committed Service levels
    • Ability to work under own initiative, manage own time and work to deadlines

    Desirable knowledge and experience:

    • Experience in managing/troubleshooting Windows Desktops
    • Experience in Microsoft Exchange, Active Directory, Windows Server & Desktop, SQL Server 
    • Experience in managing/troubleshooting VMWare and/or Virtualisation technologies
    • Knowledge of Networking (DNS, DHCP)
    • Desired skills in Microsoft System Centre, SharePoint and Lync an advantage
    • Applicants will ideally be either MCP, MCSA, MCSE or VCP certified

    Mission Statement

    "Achieve the status whereby Exponential-e 3.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."

    Apply Now | Vacancies | Careers
  • Billing Specialist

    Type of role: full time permanent

    Location: London

    Hours: Monday-Friday 09:00-17:30

    Holidays: 25 days

    Overall purpose of the job:

    The Billing Specialist's role is to support the Billing Manager in the day to day running of the Billing Team. The position will offer considerable opportunity for the right person to gain experience within a rapidly developing area of the Business.

    Key responsibilities for this job:

    • Work closely with all Finance teams
    • Maintaining an accurate customer accounts Ledger.
    • Processing of Sales Orders and validation checks for Internal Systems.
    • Raising sales invoices and credit notes.
    • Deal efficiently with any Customer queries regarding their accounts.
    • All queries should be logged, tracked and escalated, if necessary, until the issue has been successfully resolved.
    • Working closely with internal/external customers to ensure the accurate recording of data within company databases.
    • Achievement of Business Critical KPI’s and Monthly targets.
    • Any other duties considered appropriate for the role.

    Knowledge and experience required:

    • Experience in a similar role would be an advantage
    • Must have excellent attention to detail
    • Negotiation skills
    • Must be PC literate and able to use standard software packages particularly Excel
    • Strong customer services focus
    • Responsible and willing to take ownership of work
    • Experience working for an ISP or communications provider would be preferable but not essential
    • Sharing responsibilities and strong team working capability
    • Good communication skills are essential and must be able to work on own initiative.
    • Must be able to adapt to the use of non-standard systems, standalone databases and bespoke packages
    • Job will particularly suit applicants with an analytical acumen.

    Mission Statement

    "Achieve the status whereby Exponential-e 3.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."

    Apply Now | Vacancies | Careers

Speak to our Careers team

We're here to help, whatever your query may be.
Just get in touch using our contact form below, or alternatively if you want to speak to somebody right now call us on 0845 470 4001.

 

Please enter your first name.
Please enter your last name.
Please enter your email address.
Please enter your telephone number.
Please enter your company name.
Please enter your message.
Invalid Input

London Head Office - 100 Leman Street, London, E1 8EU - Tel: 020 7096 4100    |    Manchester Office - 3 Hardman Street, Manchester, M3 3HF - Tel: 0161 669 4050

*Calls to 0845 numbers will cost 7p p/m plus your phone company’s access charge. All inbound and outbound calls may be recorded for training or quality purposes.

Search