Faults on our network are very rare, which is why we have 99.999% network uptime. We take great pride in our commitment to delivering exceptional levels of service. The department which is at the nerve centre of it all is our Network Operations Centre (NOC).

Our NOC is fully owned by Exponential-e and is a central place from where all customer networks are managed and monitored. What really sets our NOC apart is giving our customers direct and round-the-clock access to our engineers. These engineers have access to the network management system and can rectify problems without any delay. Our first-line support is all about ensuring we offer a responsive, effective service for our customers with first line engineers empowered with the appropriate technical knowledge in order to take decisive action.

We keep diagnostic and repair times to a minimum by proactively monitoring each circuit on a end-to-end basis.

Our customers get constant online access to statistics relating to real-time performance of their networks. Various specialist tools allow our NOC engineers to identify and ring-fence problems swiftly and efficiently.

Support ticketing:

Our Network Operation Centre (NOC) is continuously monitoring the network and, if they notice something out of the ordinary, will call to alert you, often before you have even noticed a problem yourselves.

Provisioning portal: