Our Managed Services remove the pain and cost of building and managing services yourself. Exponential-e is committed to providing quality managed services that allow our customers the freedom to concentrate on core business activities and initiatives without the need to worry about infrastructure, communication or administrative tasks.
As your trusted business partner, we will design and build you a host of network-based managed services and applications delivering the following benefits:-
- Reduced cost of ownership
- Predictable costs framework
- Flexible and guaranteed technology evolution paths
- Freedom to concentrate on core business initiatives
- Access to guaranteed know-how and expertise not currently available in-house
Managed Services from Exponential-e reduce the cost and complexity of managing your own networking infrastructure and business critical applications. The result is improved corporate efficiency, higher productivity and organisational agility. So whether you’re looking for a managed firewall and associated threat management features or a unified communications solution including managed voice as part of a converged solution then call us today.
To make things even easier our managed solutions come with a single bill and a single number to call in the unlikely event that problems occur.
In order to achieve this, Exponential-e adopts a structured framework based around five key pillars of managed services; Consult, Design, Deploy, Manage & Adapt.
1. Consult
Extensive evaluation of your business objectives, organisational needs, process challenges and technical requirements.
2. Design
We have an excellent pedigree in solution design. Our Solution Architects use best practice techniques to ensure all of our solutions are fully integrated, robust, secure and fit for purpose.
3. Deploy
We employ PRINCE qualified personnel to ensure solutions are deployed on time, within budget and delivered to the client’s requirements.
4. Manage
We embrace the ITIL standard, providing a structured framework for the continued delivery of managed services into the client estate. Our organisation is ISO9001 and ISO27001 accredited, underpinning our commitment to quality, security and best practice. Transparency of service is key to our ethos. We take complete ownership and accountability for our solutions and provide a number of web-based reporting tools for our clients to view the status and performance of their individual services. We also provide in-house reporting and analysis services to identify trends and anomalies for ongoing account management and reviews.
5. Adapt
We understand that the operational environment constantly evolves and is subject to change. Service delivery needs to accommodate this change and in some cases drive it. This is done through continual measurement via defined ‘checks and balances’ - using our reporting capabilities, identifying anomalies and trends and applying the necessary changes within a strict change control framework, ensuring you always receive the best level of service.
Our Managed Services Framework:
Our Managed Services Portfolio includes:
Service Desk Management; Service Management; Network Control Management; Change Management; Continuity Management; Managed CPE Hardware; Capacity/ Performance Management; Consultancy Services
Features & benefits
- Clear reduction in operational costs
- Cost transparency and predictability
- Enhanced quality of service and quality of experience
- Access to broader and deeper skill sets and experience
- Easier adoption of standardised tool sets
- Availability of technology previously unobtainable
- Speed of deployment and improved business flexibility
- Future proofed technology with upgrades included
- Reduced risk when adopting new technologies
- Single point of contact for both NGN network and application services
