Exponential-e’s Project Management Team provide dedicated resource to all our bespoke projects to ensure the controlled delivery of each solution on time and within budget.

The Team typically consists of a qualified Prince2 Accredited Project Manager (PM), a Provisioning team who aid the Project Manager and deal with the day-to-day administration of the Project, technical Engineers who are assigned to the Project to provide expert technical knowledge and support and also the Customer Account Manager to oversee and realise the objectives of the Project.

The PM takes responsibility for the successful completion of the Project from pre-order to the solution going live. In order to effectively control and report on the Project the PM will employ the use of a number of Prince2 and generic Project Management tools. A typical Project will employ the use of a Project Plan in the form of a Gantt Chart, a Risk Log and an Action Register. These are updated at least once weekly or at any other time where appropriate.

Typical Project Life Cycle

A typical Life Cycle of a Project will include the following elements.

1. Prior to the order being signed a proposed Project Plan will be submitted with the Solutions Document by the appointed PM.


2. On ordering of the solution by the Customer the PM will action the Project Plan and the Provisioning Team will order the various circuits/constituent parts of the order as directed by the PM from Exponential-e’s various Providers as per the Solution Document. It will be at this point that the PM will contact the customer if introductions have not already been made.


3. A Project Kick-off Meeting will take place at a location and time at the Customer’s convenience. The PM will present the Project to the Customer along with various members of the Project Management Team. At the meeting the PM will discuss the Customer’s requirements in terms of when the various elements of the Project should be delivered and also the manner and frequency of the reporting dependent on the Customer’s needs. The scheduling of further meetings will also be discussed at this point. The Project Kick-off Meeting is primarily designed to capture the objectives of the Project and what is required for the Customer to sign off the Project on completion, i.e. the quality criteria.


4. During the provision of the solution the PM will regularly report to the Customer and any other relevant members of the customer’s team, on the progress of the Project and if it is forecasted to deliver within the pre-defined tolerances.


5. Towards the final stages of the delivery, ordinarily a further meeting will take place with the customer to discuss the Technical requirements of the Project. The PM will chair this meeting and the decisions made will be added to any other decisions already captured during the Project. This will then allow the PM to ensure all people involved realise which elements of the delivery they are responsible for and to what timescale these need to be delivered. It will then be the PM’s responsibility to ensure that which is required is delivered.


6. On delivery of the solution to the customer a testing period will enable all parties to ensure that the solution is fit for purpose and that which is required.


7. Following delivery of the solution and completion of the Project a Post Project Review will take place. This review is the Project Manager’s report on how well the Project has performed against its Project deliverables, including the original planned cost, schedule and tolerances, the Business Case and final version of the Project Plan. The Review will capture the Customer’s thoughts on how well the PM has managed the Project and if any aspects of the Project could have been conducted in a way to bring further advantage to the process and in turn to the delivery of the solution.

As advised the above constitutes a typical Project Approach but as each solution provided by Exponential-e is bespoke and tailored to the Customer’s needs, the Project Approach may also need to be tailored and involve Project Management tools other than those described above.