• Your Cloud is only as good as your Network

    For data integrity, security and service speed, the Internet just doesn’t fit the bill. But having the Cloud behind your Firewall is a different story.

    Your Cloud is only
    as good as your Network.

  • Turbo Charge your business!
    Get 10GigE now!
    Enjoy Superfast High Bandwidth Internet Connectivity at Super Smart Prices.

  • Our Cloud Storage (S4)
    is now 30% cheaper than Amazon's.

  • Exponential-e launches the UK's first SD-WAN Service.

  • Unified Comms - collaborate together with Voice, video & instant messaging - at the click of a button.

  • World-class customer service, UK-based support 24 / 7 x 365.

  • We deliver Peace of Mind-as-a-Service let us take your business to the Cloud.

Are you ready for the challenge of GDPR?

Be our guest at the Hilton Hotel on Wednesday 12th July 2017 for an in-depth view of GDPR and what it means to your company.

Due to popular demand, we have now opened registrations for our GDPR event at Hilton Hotel, 303 Deansgate, Manchester, M3 4LQ.

The General Data Protection Regulation comes into force in the UK on May 25th, 2018. This new regulation is the biggest regulatory change the UK has faced in decades and has far reaching compliance impacts for ALL companies handling data as a processor or controller. This means the data you have stored - whether it be in a Cloud environment or on-premise will become subject to a raft of new Privacy rules.

We have lined up an impressive array of speakers and subject matter expertise for this event at The Hilton Hotel - and you will come away with a greater understanding of how you can tackle the challenges of GDPR.

During this morning session, we will seek to answer many questions about GDPR Compliance such as:

  • Understanding the implications of GDPR.
  • Find out what the new obligations are and how you can achieve compliance.
  • Start preparing your Discovery and Remediation plans for GDPR.
  • What are the implications for all my data stored in my CRM system?
  • What is the ‘right to be forgotten’ and what does this mean for my data?
  • What does ‘pseudonymisation mean for all my encrypted data files?
  • Will the auditors sign off my 2018 accounts if we are not GDPR compliant?
  • Do you now need a Data Protection Officer?

Agenda

11:30-12:00 Guests Arrival and Registrations.
12:00 - 12:20 Welcome & Introduction to Exponential-e:
Lee Wade - CEO & Founder, Exponential-e.
12:20 - 13:00

Are you ready for GDPR?

13:00 - 13:15

Refreshment Break.

13:15 - 13:45

GDPR: Gap Analysis & Remediation Plans:

13:45 - 14:15 GDPR and Data Security:
14:15 - 14:40 Q&A and Open Discussion.
14:40 - 15:00 Lunch and Networking.

Join us on the 27th April

For an afternoon of discussion and networking drinks

Registration is now closed - we have reached capacity. For more information on future events please Click here.

Hear from leading cyber security thought leaders who will be convening at our event at the Strongroom Bar & Kitchen, Shoreditch and will provide you with a view of the Cyber Security threat landscape that few are privy to.

Experts in Cyber Security from Exponential-e will be joined by Palo Alto, Fortinet, Sentinel One and Gemalto for this afternoon seminar, followed by the opportunity to pose your questions to these industry leaders.

Agenda

13:30 - 14:00 Arrival & Registrations.
14:00 - 14:15 Welcome & Introduction to Exponential-e.
Barry Daniels - Head of Strategic Alliances
14:15 - 14:40

Greg Day - Vice President and Regional Chief Security Officer, EMEA, Palo Alto Networks.

14:40 - 15:05

Paulo Rodrigues - Systems Engineering Director, Fortinet.

15:05 - 15:20

Coffee Break.

15:20 - 15:45 Jason Hart - CTO, Gemalto.
15:45 - 16:10 Tony Rowan - Director, Solutions Architect, SentinelOne.
16:10 - 16:30 Jeff Finch - Security Products, Exponential-e.
16:30 - 17:00

Panel Session Questions/Discussion. Mediated by Exponential-e.

17:00 Drinks and Canapes

Are you ready for the challenge of GDPR?

Be our guest at the Ritz on Tuesday 4th July 2017 for an in-depth view of GDPR and what it means to your company.

Due to popular demand, we have now opened registrations for our GDPR event at The Ritz.

The General Data Protection Regulation comes into force in the UK on May 25th, 2018. This new regulation is the biggest regulatory change the UK has faced in decades and has far reaching compliance impacts for ALL companies handling data as a processor or controller. This means the data you have stored - whether it be in a Cloud environment or on-premise will become subject to a raft of new Privacy rules.

We have lined up an impressive array of speakers and subject matter expertise for this event at The Ritz - and you will come away with a greater understanding of how you can tackle the challenges of GDPR.

During this morning session, we will seek to answer many questions about GDPR Compliance such as:

  • Understanding the implications of GDPR.
  • Find out what the new obligations are and how you can achieve compliance.
  • Start preparing your Discovery and Remediation plans for GDPR.
  • What are the implications for all my data stored in my CRM system?
  • What is the ‘right to be forgotten’ and what does this mean for my data?
  • What does ‘pseudonymisation mean for all my encrypted data files?
  • Will the auditors sign off my 2018 accounts if we are not GDPR compliant?
  • Do you now need a Data Protection Officer?

Agenda

09:30 - 10:00 Guests Arrival and Registrations.
10:00 - 10:20 Welcome & Introduction to Exponential-e:
Lee Wade - CEO & Founder, Exponential-e.
10:20 - 11:00

Are you ready for GDPR?

11:00 - 11:15

Coffee Break.

11:15 - 11:45

GDPR: Gap Analysis & Remediation Plans :

11:45 - 12:15 GDPR and Data Security:
12:15 - 12:40 Q&A and Open Discussion.
12:40 - 14:00 Lunch and Networking.

Are you ready for the challenge of GDPR?

Be our guest at the Ritz on Tuesday 23rd May 2017 for an in-depth view of GDPR and what it means to your company.

Due to popular demand, we have now opened registrations for our GDPR event at The Ritz.

The General Data Protection Regulation comes into force in the UK on May 25th, 2018. This new regulation is the biggest regulatory change the UK has faced in decades and has far reaching compliance impacts for ALL companies handling data as a processor or controller. This means the data you have stored - whether it be in a Cloud environment or on-premise will become subject to a raft of new Privacy rules.

We have lined up an impressive array of speakers and subject matter expertise for this event at The Ritz - and you will come away with a greater understanding of how you can tackle the challenges of GDPR.

During this morning session, we will seek to answer many questions about GDPR Compliance such as:

  • Understanding the implications of GDPR.
  • Find out what the new obligations are and how you can achieve compliance.
  • Start preparing your Discovery and Remediation plans for GDPR.
  • What are the implications for all my data stored in my CRM system?
  • What is the ‘right to be forgotten’ and what does this mean for my data?
  • What does ‘pseudonymisation mean for all my encrypted data files?
  • Will the auditors sign off my 2018 accounts if we are not GDPR compliant?
  • Do you now need a Data Protection Officer?

Agenda

09:30 - 10:00 Guests Arrival and Registrations.
10:00 - 10:20 Welcome & Introduction to Exponential-e:
Lee Wade - CEO & Founder, Exponential-e.
10:20 - 11:00

Are you ready for GDPR?
Mark Child - Managing Director, Newable.

11:00 - 11:15

Coffee Break.

11:15 - 11:45

GDPR: Gap Analysis & Remediation Plans :
Neil May - Director of Technology Risk Management

11:45 - 12:15 GDPR and Data Security:
Jeff Finch - Head of Security, Exponential-e.
12:15 - 12:40 Q&A and Open Discussion.
12:40 - 14:00 Lunch and Networking.

Voice of the Customer

Ensuring excellent customer service from Exponential-e

Customer feedback is essential to driving change and innovation within Exponential-e. We monitor and measure the interactions that our customers have with our teams, and we act on the feedback given whether positive or negative.

After all, can there be any more important metrics inside a company, than understanding which of our customers are happy or disappointed?

Launched in September 2015, our Voice of the Customer programme has enabled us to keep track of our customer’s opinions and work to improve them where necessary. With the ability to see, in real time, how happy our customers are we can tell where we need to make changes and also what we are doing right.

What is the Customer Thermometer?

Designed to provide our customers with an interface to provide us with their feedback, the Voice of the Customer is attached to the incident report or communication our customers receive when an incident is resolved. This means that they can tell us whether they are satisfied with the way in which we have handled the issue, or if they don’t believe their issue has been resolved they can re-open the case at the touch of a button, as our thermometer tool is integrated with our ServiceNow platform.

Screen shot of the ServiceNow portal.

A 4 point scale, quick and easy for you

One of the reasons we chose Voice of the Customer was to keep it simple for you, our customers, to respond quickly and easily. Any more than 4 options would start to get complicated, moreover we want to be able to respond quickly and effectively to any feedback we get to ensure if there are any complaints we can rectify them.

With ratings including “poor”, “just ok”, “good” and “excellent” we provide our customers with the options they need to get their point across to us, with an area for additional feedback - whether that be praise or additional information that we may need to ensure we offer a better service next time.

Exponential-e customer thermometer.

Our Client Relations team also ensure that for any feedback we receive which is rated poor, or just ok, we give the customer a call within 24 hours so that we can resolve their outstanding issue or grievance as soon as possible.

How are we doing?

Pretty good.

So far, we have received an 82% rating of excellent or good!

Not only do we log each piece of feedback for internal use, but it also enables us to meet requirements for our ISO 20:000 accreditation. Find out more about that here.

Customer service excellence is at the heart of Exponential-e, which is why gathering feedback from our customers is essential to ensure our ongoing development and improvement.

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Don't just take our word for it

"Beyond the technical capabilities, service was a key factor in appointing Exponential-e for this project - everything happened when we were told it would happen. There was easy access to someone who knew exactly what was going on - a really refreshing change."

Andrew Hough, IT Manager - The Hampden Group.


Don’t just take our word for it

"Exponential-e not only improved our WAN infrastructure with scalable bandwidth and QoS, but also ensured we have a Network which is robust enough to meet our current and future needs."

Andrew Hough - Hampden Group.