Our Carrier service is a high-speed, permanently connected, point-to-point, uncontended service. As an uncontended service, you get the bandwidth for which you pay. To support this, we offer proof of committed data rate via an RFC 2544 test.
When you partner with us, you get high-availability, resiliency and diversity options backed-up by service level guarantees and compensation credits. The service carries a mean time to repair of less than 5 hours. It is a protected service with a 50ms restoration capability in the event of a link failure.
We offer end-to-end service level agreements for bandwidth, jitter and packet-loss, all backed up by contractual guarantees. Comprehensive performance statistics are provided, showing how your network is performing against key criteria including uptime, jitter, latency and packet loss.
We provide 24/7 pro-active support for all on-net/off-net services, meaning you always have someone to talk to if an issue occurs. We also offer real-time and advanced fault detection.
