Our Carrier partners have the option of a managed service with real-time diagnostics and NOC-NOC direct support offered on each circuit. This gives our wholesale carrier customers the advantage of self-sufficiency in being able to diagnose faults as they occur.
With the managed service option, you benefit from pro-active alerts including statistics about the circuit and its status. An SNMP feed and Bit Error Rate Testing (BERT), via our network operation centre, are all available, along with troubleshooting OA & M capabilities.
Just imagine how you could improve the service you give to your customers if you had access to a point-to-point circuit with full management features including BERT and an SNMP feed. Our managed service gives you peace of mind and the ability to offer a step-change improvement in the service you can give your end customers. Our NOC and management system constantly monitor these circuits using the enhanced link layer management capabilities that 802.3AH-compliance gives to us. We run RFC 2544 tests on all circuits to check for throughput and performance. We carry out fault isolation and testing, for example, of cable loops and duplex problems before they affect your day-to-day operations.
Our Ethernet Demarcation Device (EDD) gives us full visibility of any hardware failure. They are used to constantly monitor service quality, allowing us to quickly and easily isolate performance issues. 802.3AH compliant link-layer management is a fundamental component of the EDD, offering status monitoring; port and VLAN loopbacks to perform Bit-error rate tests, remote cable integrity checks, per VLAN bandwidth management; multiple QoS classifications and even QinQ VLAN stacking.
