At Exponential-e we view each client relationship as a partnership. Our Account Development program is set up to grow and develop these partnerships, ensuring they are as beneficial as possible to our clients. Our key aim, is to assist our clients in meeting their business objectives.
Account Development from Exponential-e is built around our core values of service delivery, customer centricity and accountability:
- We continually strive to provide a superior standard of service
- Our focus is on the clients’ needs and objectives
- We are always accountable to the client
The Exponential-e Account Development framework includes:
- A strong relationship built on a foundation of communication and understanding between our engineers and our clients’ network technicians to ensure a smooth running service.
- Regular structured Account Review meetings. Formal Account Development Plans for our Premier Clients.
- Client satisfaction formally reviewed, reported and acted on. Formal Service Enhancement Plans put in place as required.
- Regular analysis and reporting on performance data to optimise the operation of the client’s network.
- Executive Calling Plans and Peer-to-Peer mapping to provide an insight into our strategy and gain a better understanding of our client’s strategy.
- Ensuring the value of the Service Creation Platform (SCP) is clearly articulated so the client can gain maximum benefit from this highly innovative approach to service delivery.
As the client’s champion within our business, each Account Manager will ensure the excellent standards of service our clients expect are maintained and surpassed.
To contact Account Development please email accountdevelopment@Exponential-e.com
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