Our Service Management team has been created to build close working relationships and support structures for our customers. Our Service Managers have the responsibility for ensuring that our customers are provided with their agreed Service Levels. They will interact with all areas of the business to mobilise the necessary Exponential-e resources and highlight areas that could potentially improve network and service performance for the customer.
Service Managers own the end-to-end service and will act as an additional point of escalation, interfacing with relevant operational teams from Service Delivery through to Engineering, Change Control, NOC and Accounts, to ensure that any issues are driven through to resolution.
Another key element of our Service Management is to conduct Service Reviews to an agreed schedule and provide customers with a monthly report on their service. As well as regular service reviews, Service Managers are able to facilitate the development of bespoke processes to fit any specific requirements.
Role of service management
